Jump to content
Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

Andrew Tang

  • Posts

  • Joined

  • Last visited

Everything posted by Andrew Tang

  1. You need to turn on 'On-screen modifiers keys' underneath the 'Interface' tab in Preferences.
  2. The first issue will be fixed in the next beta and will no longer be a long press. Thanks for your help.
  3. We have located the issue and have put in a fix for the next beta. Thanks for your help.
  4. Is this iCloud drive or a different type of drive storage? If it is a different cloud storage (ie DropBox), make sure that you are updated to the latest version and to run that app once and that you are logged in properly.
  5. There seem to be something wrong with touches for gestures. We will fix it for the next beta.
  6. Hi lucarubino, Sorry that the beta isn't working well for you. Are you using the Apple Pencil? If so, please turn off 'Touch for gestures only' (Preferences (Cog in top right corner) > Tools) as I suspect our gestures aren't working with that setting properly anymore. Andy
  7. Hi, the white background flash for Help is a known bug. There are two Cloud buttons because one is an import and the other is open in-place. We have both otherwise certain Drives (ie Amazon) don't show up in certain modes because they don't support in-place opening. We will probably change the icon to differentiate it more.
  8. I took a quick look into this and it's because we open files in-place now as opposed to just importing it. This requires apps like Amazon Drive to fully support the Files app which it hasn't yet. Both DropBox, and Google Drive do, OneDrive will show up but doesn't really support the full functionality of Files. Unfortunately, this requires Amazon to update their app. I will probably put in an Import from iCloud as an extra option somewhere but you still can't export into Amazon Drive until Amazon update their app. As far as I can see there's no way to actually put files into Amazon Drive from the Files app, no paste option nor will drag-drop work.
  9. Hi,


    I've noticed your post about the font issue. Is it possible you can send the font file to atang+support@seriflabs.com (or attach it to a PM message). We will only use it for fixing this issue and remove it from our systems afterwards.




  10. This looks like an issue with iOS 11. The beta allows you to save a copy to any cloud storage (DropBox, GoogleDrive, One Drive etc) with a 'Locations' button in the top left of the Save panel in iOS 10. However, it looks like they've removed this button for iOS 11. Whether this is intentional or not, we'll probably have to wait for the release version to find out. Edit: At the moment you will need to use the Files app and choose Share (no drag and drop support for external locations) to copy it to your other cloud storage.
  11. If "Optimise iPad Storage" is on, it will not load the RAW image from the Photos library.
  12. I apologise for the lack of response. We don't always have time to reply to every post but we do read them. It is also unfortunately bank holiday weekend for us so most of the team are in the sun. Thanks for your report and we will be looking into the issue. For now, you can try going into your 'iPad settings > Photos & Camera > Optimise iPad Storage' to see if it helps.
  13. We currently only support the HEIC format from the Photo Library.
  14. Hey Guys, Can you please let us know if you are still having any issues with the Photo Library and importing from it. Things of interest are: - Are all your albums showing - Importing RAW - iTunes/iCloud syncing If you have any bugs to report, please give a set of reproducible steps, iOS version, and whether you are using iCloud syncing. Thanks, Andy
  15. You can turn on rotate gesture for all tools in Preference from the Home Screen..
  16. This has something to do with Apples Photo App not returning an image for us to use. Try: - Go into Settings - On the left select 'Photos & Camera' - On the right select 'Optimise iPad Storage' - Try placing an image in Affinity Photo - Go back into Settings - On the left select 'Photos & Camera' - On the right select 'Download and Keep Originals' - Try placing an image in Affinity Photo Hopefully this forces the Photo app to download the image you need.
  17. The drag drop code for iOS 11 is in place but we can't activate it yet since all the development tools are still in beta.
  18. It will return in the next released. It looked like it was missed moving to the new photo library.
  19. Try signing out of the Mac App Store, and then sign back in again. Make sure the Apple account you use is the one you bought Affinity Photo with.
  20. Yes, you will get a free upgrade to version 1.5 when you purchase version 1.4, so no worries. :)
  21. Pretty much what Miguel have already said, the conditions to get it to work is as follows: Apple Menu > System Preferences... > General > Close windows when quitting an app (unchecked) Affinity Menu > Preferences > Reopen document on Startup (checked) If that doesn't work for you, I suspect it could be the way you are closing the application. You must make sure that you are closing the application in its entirety, and not the document. This has to be done via Cmd+Q, or Affinity Menu > Quit. This tells the application you want to quit the application, with all documents opened. If you press the red cross button (in the top left of the window), or use Cmd+W, this will close the document which tells the application not to open it again. If you are doing all the steps above, then the best way to diagnose your issue is via a Quicktime Screen recording which can show us the 2 checkbox settings, and the actions you are doing which you can upload here, or send to us at support(at)seriflabs(dot)com. Hopefully this will show us exactly what might be going wrong. Thanks, Ad
  22. Hi Jim, The document palettes will be saved with the document, but you must reselect the palette in the swatches panel every time you load up. At the moment the Affinity products don't bring back the selected document palettes but I'm looking to improve on this soon. Sorry for the inconvenience in the meantime. A
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.