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Frequently Asked Questions about V2 software

A place to find answers to the most common questions about the Affinity Version 2 apps. You can find a full list of V2 FAQs here. These FAQ threads are Read Only.

100 topics in this forum

  1. All 2.6 Release Notes (inc. improvements and major fixes in 2.6.x patches)

    By Patrick Connor,   
    • 4 replies
    • 42.6k views

  2. List of Supported Raw Formats (Cameras) for & Lens Correction list in Affinity 2.x

    By Patrick Connor,   
    • 4 replies
    • 81.9k views

  3. List of all FAQs

    By Dan C,
    • 2 replies
    • 7k views

  4. PLEASE READ THIS: Using and searching the Forum and the FAQ

    By Patrick Connor,
    • 0 replies
    • 10.8k views

  5. List of all Affinity V2 FAQs

    By Dan C,
    • 0 replies
    • 20.7k views

  6. Incorrect error when using Machine Learning Models on a non-support device 'Sorry, machine learning features are not enabled on your account'

    By stokerg,   
    • 0 replies
    • 408 views

  7. 2.6.3 The file could not be created error when Exporting or Saving. Windows only

    By stokerg,   
    • 0 replies
    • 931 views

  8. Affinity on Windows showing Not Responding just after opening

    By stokerg,
    • 0 replies
    • 947 views

  9. [FIXED ISSUE] Devices running iPadOS 15 and iPadOS < 16.4 crash on startup following 2.6.0 update

    By Patrick Connor,   
    • 1 reply
    • 1.3k views

  10. [FIXED in 2.5.7] PDF Export Failure message "An Error Occurred while exporting to: filename"

    By Patrick Connor,   
    • 0 replies
    • 4.1k views

  11. All 2.5 Release Notes (improvements and major fixes and 2.5.x patches)

    By Patrick Connor,
    • 6 replies
    • 69.4k views

  12. [FIXED IN 2.5.4] [KNOWN ISSUE] Unable to use 180 day trial because Affinity V2 shows "Your trial has expired!" message

    By Leigh,
    • 1 reply
    • 4.3k views

  13. Why is my canvas not white, colours appear incorrectly or the UI is not rendered as expected?

    By Dan C,
    • 0 replies
    • 2k views

  14. Accessing Affinity V2 apps from other apps

    By Leigh,   
    • 2 replies
    • 18.5k views

  15. How do I download Affinity V2 Windows MSI/EXE (un-sandboxed) versions?

    By Patrick Connor,   
    • 1 reply
    • 13.6k views

  16. What to do if your Affinity document is corrupted or failing to open, with an error message shown?

    By Dan C,
    • 0 replies
    • 1.8k views

  17. How to report bugs to the Affinity team?

    By Dan C,
    • 0 replies
    • 1.9k views

  18. How do I deactivate a device and remove my licence from Affinity V2?

    By Leigh,   
    • 1 reply
    • 4.7k views

  19. How to stop the Affinity app crashing on Windows when Opening, Importing or creating a New Document?

    By Dan C,
    • 0 replies
    • 2.8k views

  20. [KNOWN ISSUE] After updating to macOS Sonoma Affinity V2 apps remain on "Loading Document" when opening documents

    By Leigh,   
    • 1 reply
    • 3.7k views

  21. I've exported to PNG and the image does not match the display in-app, appearing dark or 'washed out'

    By Dan C,
    • 0 replies
    • 1.8k views

  22. [FIXED in v2.5.2] Installed fonts missing from Affinity apps on Windows in version 2.5.0

    By Dan C,   
    • 1 reply
    • 2.5k views

  23. What is the difference between Windows Installer types and which one should I use?

    By Dan C,
    • 0 replies
    • 17.6k views

  24. [FIXED in v2.5.2] I'm using Windows and installed the v2.5/v2.5.1 update but Affinity V2 is crashing on launch.

    By Leigh,   
    • 0 replies
    • 3k views

  25. [FIXED in 2.5.1] [KNOWN ISSUE] I've installed the v2.5 update via the Mac App Store and Microsoft Store but it's crashing on launch.

    By Leigh,   
    • 0 replies
    • 2.5k views
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