Dan C Posted November 9, 2022 Share Posted November 9, 2022 Please find all of our V2 FAQ's listed below, if you have any trouble with these please create a new post and we'll be happy to help. PLEASE READ THIS: Using and searching the Forum and the FAQ Release Notes 2.5 Release Notes (improvements and major fixes) 2.4 Release Notes (improvements and major fixes) 2.3 Release Notes (improvements and major fixes) 2.2 Release Notes (improvements and major fixes) 2.1 Release Notes (improvements and major fixes) Licensing & Customer Service Affinity V2 Learning Resources Affinity V2 Launch Frequently Asked Questions Affinity V2 guide to installing add-ons How do I Licence and Register Affinity V2 apps? Troubleshooting Affinity V2 Licence Activation Issues How do I deactivate a device and remove my licence from Affinity V2? General How do I update Affinity V2 apps? Downloading the Latest and Previous versions of Affinity V2 apps? How to report bugs to the Affinity team? Where do I find Crash Reports for Affinity V2 apps? How do I reset the Affinity app back to its default settings? Where are the Affinity V2 apps resources and preference files located? I've been asked to provide a screen recording. How do I do this? What to do if your Affinity document is corrupted or failing to open, with an error message shown? Can I use Affinity Designer V1 and Photo V1 with StudioLink in Affinity Publisher V2? Custom content from the Designer and Photo Personas in Affinity Publisher V1 didn't migrate to V2. Why? What are the recommended system specifications for Affinity V2 apps? Can I open existing Affinity V1 files in Affinity V2? Do you offer a trial version of your Affinity V2 apps? List of Supported Raw Formats (Cameras) for & Lens Correction list in Affinity 2.0.x Does Affinity V2 have scripting support? Does Affinity Designer V2 have bitmap tracing? Why is my canvas not white, colours appear incorrectly or the UI is not rendered as expected? I've exported to PNG and the image does not match the display in-app, appearing dark or 'washed out' Why am I seeing ~lock~ files when opening a document after updating to Affinity 2.2? How do I enable PDFLib logging for V2 apps? I'm getting the message "Sorry, there was a problem launching the application. Cannot communicate with other Affinity apps...." when launching V2. Why? I've updated to Affinity Designer 2.1 but I can't find the Vector Flood Fill Tool. Where is it? How do I add additional Dictionaries to Affinity V2? Which Adobe file formats can I import and export with Affinity? Windows Installation What is the difference between Windows Installer types and which one should I use? Troubleshooting install and uninstall issues for Affinity V2 on Windows (.MSIX) Is it possible to change the Installation Path when installing Affinity V2? I'm trying to install Affinity V2 on Windows and it's failing with Error 0x80073D10. Why? I'm trying to install Affinity V2 on Windows and it's failing with Error 0x80073CFD. Why? I'm trying to install Affinity V2 on Windows and it's failing with Error 0x80073CF3. Why? I'm getting the error "Cannot open app package. Error in parsing the app package". Why? Why am I getting the error "Sideloading is blocked by policy" when trying to install Affinity V2 on Windows? I get the error "App Installer failed to install package dependencies..." when installing on Windows. How can I resolve this? What to do if you are seeing the Setup Failed error during installation? Running the app I get the error "The data area passed to a system call is too small" when trying to run Affinity V2 on Windows. Why? I get the error "CONCRT140.DLL is either not designed to run on windows..." when trying to run Affinity V2. What's happening? General How do I create a Desktop Shortcut for Affinity V2 apps? Will Affinity V2 run natively on Windows ARM? How do I disable OpenCL Compute Acceleration (Hardware Acceleration)? Accessing Affinity V2 apps from other apps Why are we using MSIX for Windows installers? Are MSI/EXE V2 installers available? How do I download Affinity V2 Windows MSI/EXE (Unsandboxed) versions? How to stop the Affinity app crashing on Windows when Opening, Importing or creating a New Document? How to save a copy of Application Logs from Event Viewer on Windows? How do I find out if I have a Direct3D level 12.0 capable graphics card? How do I find out if I have a DirectX 10 compatible graphics card? macOS Where can I find Separated Mode in Affinity V2 apps on macOS? Is Stage Manager supported in Affinity V2 apps on macOS? Why does Finder no longer show my Albums when opening from Apple Photos? I'm getting the message "There was a problem connecting to the server….." or prompted to enter server credentials when starting V2 on macOS. Why? iPadOS Is it possible to run Affinity V2 iPadOS apps on MacOS? Is Stage Manager supported in Affinity V2 apps on iPadOS? Can my files & content be transferred from Version 1 to Version 2 on iPad? I'm getting the error "SKErrorDomain Error 4" when trying to In-App-Purchase on iPad. Why? Known Issues General [KNOWN ISSUE] Starting the 180 day trial only offers a 30 day period? Windows Nothing to see here! macOS [KNOWN ISSUE] After updating to macOS Sonoma Affinity V2 apps remain on "Loading Document" when opening documents [KNOWN ISSUE] Affinity app window does not correctly resize when connected/disconnected from an external monitor on macOS iPadOS [KNOWN ISSUE] Files stored in a Google Drive location are not selectable ('greyed out') on iPadOS [KNOWN ISSUE] Fonts list scrolling is no longer smooth after updating to iPadOS 17 with ~70+ fonts installed. [KNOWN ISSUE] iPad Space Vertically/Horizontally do not consider key objects when using the Alignment panel in the Transform Studio Fixed Known Issues 2.0.x [FIXED IN 2.0.3] [KNOWN ISSUE] Saving from Affinity V2 to an external drive gives "Failed to Save Document" error on macOS Ventura 2.1.x [FIXED IN 2.1.1] [KNOWN ISSUE] Exporting to raster formats (TIFF, PNG, GIF etc) with a transparent background can fail in 2.1.0 and other Matte issues. 2.2.x [FIXED IN 2.2.1] [KNOWN ISSUE] Affinity 2.2 Update Notification Error [FIXED IN 2.2.1] [KNOWN ISSUE] Why is my export to PDF failing since the 2.2 update? [FIXED IN 2.2.1] [KNOWN ISSUE] Externally installed Colour Profile is not being retained when set under Settings > Colour on macOS [FIXED IN 2.2.1] [KNOWN ISSUE] Changing the Colour Profile under Document Setup > Colour is not retained correctly [FIXED IN 2.2.1] [KNOWN ISSUE] 2.2 Update stops 'Delete' shortcut (Backspace key) functioning on macOS 2.3.x [FIXED IN 2.3] [KNOWN ISSUE] Custom Keyboard Shortcuts do not function on macOS Sonoma [FIXED IN 2.3] [KNOWN ISSUE] Developing certain RAW files on macOS Sonoma force defaults to use Apple Core engine [FIXED IN 2.3] [KNOWN ISSUE] Using the Scroll bar in Publisher macOS can hide Bounding Boxes, Text Selection, Text Flow, etc - requiring force re-draw [FIXED IN 2.3] [KNOWN ISSUE] Exporting an RGB document to PDF in 2.1 / 2.2 uses the sRGB2014 colour profile incorrectly. [FIXED IN 2.3.1] [KNOWN ISSUE] 'Floating' and then 'redocking' document on macOS creates a blank document window, which cannot be closed 2.4.x [FIXED IN 2.4] [KNOWN ISSUE] Text using PostScript (Type 1) fonts are being converted to curves when exported to PDF 2.5.x [FIXED in 2.5] [KNOWN ISSUE] RAW files have Artefacts or Green Lines after updating to 2.4 on Windows [FIXED IN 2.5] [KNOWN ISSUE] Documents fail to render after updating to 2.4 on Windows ARM [FIXED in 2.5.1] [KNOWN ISSUE] I've installed the v2.5 update via the Mac App Store and Microsoft Store but it's crashing on launch. [FIXED IN 2.5.2] [KNOWN ISSUE] I'm using Windows and installed the v2.5/v2.5.1 update but Affinity V2 is crashing on launch. [FIXED IN 2.5.2] [KNOWN ISSUE] Installed fonts missing from Affinity apps on Windows in version 2.5.0 [FIXED IN 2.5.4] [KNOWN ISSUE] Unable to use 180 day trial because Affinity V2 shows "Your trial has expired!" message KoalaJ and KateM 2 Link to comment Share on other sites More sharing options...
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