How do I enable PDFLib logging for V2 apps?

[Leigh]

If you're having issues exporting to PDF, you may be advised by the Support team to enable PDFLogging. This will allow our developers to look into your issue further and hopefully figure out what's causing the issue.

For Windows:

1. Create a folder called temp on the root of your C:\ drive so you have folder at C:\Temp\
2. Run PDFLibLogging.reg - this will create a registry entry that enables logging for PDF Export
3. Run Affinity and export to PDF and then click OK to accept the error message.
4. Go to C:\Temp\ and send the newly created PDFlib.txt file to the support team as requested
5. Now run PDFLibLoggingRemove.reg to return your settings back to normal

PDFLibLogging.reg PDFLibLoggingRemove.reg

[Leigh]

To enable PDF logging on macOS:

1. Quit Affinity
2. Start Terminal
3. Type the below (ensuring you change 'yourusername' for the name of your user folder) and press Enter to execute the command

launchctl setenv PDFLIBLOGGING "filename=/Users/yourusername/Desktop/PDFLib.log"

4. Run Affinity and export to PDF and then click OK to accept the error message
5. Go to /Users/yourusername/Desktop and send the newly created PDFLib.log to the support team as requested.
   (Ensuring you change yourusername as required)

To disable PDF logging on macOS:

1. Quit Affinity
2. Start Terminal again
3. Type the following to stop the logging and to return your settings back to normal

launchctl unsetenv PDFLIBLOGGING