[KNOWN ISSUE] After updating to macOS Sonoma Affinity V2 apps remain on "Loading Document" when opening documents

[Leigh]

We've been getting reports from customers who are experiencing issues loading documents into Affinity V2 apps since updating to macOS Sonoma. When opening existing documents into Affinity V2 users are shown "Loading 1 Document" in the app's Toolbar and it appears to remain loading for sometime - customer's have reported instances of the app taking up to an hour for the document to fully load but subsequent documents appear to load normally.

We have not been able to replicate this internally but we are actively investigating. This issue could be related to documents synced via iCloud and possibly other cloud providers. Users on the Apple Community pages are reporting that after updating to macOS Sonoma they've noticed that Sonoma is updating file attributes for all files synced to iCloud.

If you're currently experiencing this issue, you can simply keep the app open until the document loads and you should find that subsequent documents will open and load normally. if you continue to experience this issue or you're certain you're not using any form of cloud syncing such as iCloud, please start a new thread in the Bugs section and provide as much information as possible including the following:

• Previous macOS version before upgrading to macOS Sonoma
• Affinity V2 app version
• Name of any Antivirus/Malware/Adware apps installed
• Location of document(s) e.g Desktop, USB Drive, NAS Drive
• Name of any cloud sync and backup services installed &/or running on the machine e.g iCloud, Dropbox, Google Drive etc..
• Is Store in iCloud enabled in System Settings > General > Storage?

[Dan C]

Many of our users experiencing this issue have found the following steps to alleviate the loading delay or freezing / hitching when editing their files which are synced with iCloud:

1. Open the Apple menu in the top left of the Menu Bar
2. Navigate to System Settings > Privacy & Security > Files and Folders
3. Expand each Affinity app listed
4. Disable 'iCloud Drive' for each entry
5. Restart the Affinity app(s).

As above, if you continue to experience this issue after trying this step, please create a new thread in the Mac Bugs section and provide as much information as possible about your setup.