Dan C Posted July 5, 2024 Posted July 5, 2024 Please find all of our FAQ's listed below, if you have any trouble with these please create a new post and we'll be happy to help. PLEASE READ THIS: Using and searching the Forum and the FAQ V1 & V2 Common FAQs General How to report bugs to the Affinity team? I've been asked to provide a screen recording. How do I do this? What to do if your Affinity document is corrupted or failing to open, with an error message shown? Why is my canvas not white, colours appear incorrectly or the UI is not rendered as expected? How do I receive support for Affinity apps? Affinity Designer and Cricut cutting machines I'm seeing Failed to connect to affinity.api.serifservices.com or Couldn't connect to server errors Why are strokes expanding after exporting to EPS? What Performance Settings should I use? Display Colour Management in the Affinity apps I've opened an .EPS file into Affinity but it doesn't look correct, but it looks fine in Adobe Illustrator. Why? Why can't I import my Macros? Affinity on Linux? Does Affinity have scripting support? Does Affinity Designer have bitmap tracing? Are you working on a Digital Asset Management app? How do I install the papers that came with my pack? I've been asked to provide information about my system. How? How do I register my app and sync content? Information about the Legacy Plus Range Windows How to stop the Affinity app crashing on Windows when Opening, Importing or creating a New Document? How to save a copy of Application Logs from Event Viewer on Windows? How do I find out if I have a Direct3D level 12.0 capable graphics card? How do I find out if I have a DirectX 10 compatible graphics card? Which features are supported with the Surface Dial? (Windows) How can I force Affinity to use my dedicated GPU? (Windows) The software requires a DirectX 10 compatible graphics card in order to run (Windows) This app can't run on your PC .NET and Affinity apps macOS Affinity apps and Apple Silicon Will the Affinity iPad apps run on macOS with Apple Silicon? Affinity would like to record this computer's screen (Mac OS) Working with Affinity apps through Sidecar Does Affinity support NVIDIA GPUs to use Metal on MacOS? Why does Finder no longer show my Albums when opening from Apple Photos? iPadOS How do I save my work before reinstalling an Affinity iPadOS app? How to force restart your iPad? Third Party (Adobe) File Formats Which Adobe file formats can I import and export with Affinity? Is it possible to import .AI (Adobe Illustrator) files in Affinity? Is it possible to import .INDD (Adobe InDesign) files into Affinity? Does Affinity support Smart Objects in PSD files? How do I enable PSD smart object import support? Is it possible to export to PSD with editable text? Is it possible to export to .AI (Adobe Illustrator) file format? Fireworks Layered .PNG and Layered .TIFF files Known Issues Desktop [Known Issue in Version 2.5.6] PDF Export Failure message "An Error Occurred while exporting to: filename" macOS [KNOWN ISSUE] Affinity apps taking 20+ seconds to launch on macOS Catalina & later iPadOS [KNOWN ISSUE] Fonts list scrolling is no longer smooth after updating to iPadOS 17 with ~70+ fonts installed. pruus 1
Dan C Posted July 5, 2024 Author Posted July 5, 2024 V2 Specific FAQs Release Notes 2.6 Release Notes (improvements and major fixes) 2.5 Release Notes (improvements and major fixes) 2.4 Release Notes (improvements and major fixes) 2.3 Release Notes (improvements and major fixes) 2.2 Release Notes (improvements and major fixes) 2.1 Release Notes (improvements and major fixes) Licensing & Customer Service Affinity V2 Learning Resources Affinity V2 Launch Frequently Asked Questions Affinity V2 guide to installing add-ons How do I Licence and Register Affinity V2 apps? Troubleshooting Affinity V2 Licence Activation Issues How do I deactivate a device and remove my licence from Affinity V2? General How do I update Affinity V2 apps? Downloading the Latest and Previous versions of Affinity V2 apps? Where do I find Crash Reports for Affinity V2 apps? How do I reset the V2 Affinity app back to its default settings? Where are the Affinity V2 apps resources and preference files located? Can I open existing Affinity V1 files in Affinity V2? Can I use Affinity Designer V1 and Photo V1 with StudioLink in Affinity Publisher V2? Custom content from the Designer and Photo Personas in Affinity Publisher V1 didn't migrate to V2. Why? What are the recommended system specifications for Affinity V2 apps? Do you offer a trial version of your Affinity V2 apps? List of Supported Raw Formats (Cameras) for & Lens Correction list in Affinity 2.x I've exported to PNG and the image does not match the display in-app, appearing dark or 'washed out' Why am I seeing ~lock~ files when opening a document after updating to Affinity 2.2? How do I enable PDFLib logging for V2 apps? I'm getting the message "Sorry, there was a problem launching the application. Cannot communicate with other Affinity apps...." when launching V2. Why? I've updated to Affinity Designer 2.1 but I can't find the Vector Flood Fill Tool. Where is it? How do I add additional Dictionaries to Affinity V2? Issues Caused By Third Party Software Windows Installation What is the difference between Windows Installer types and which one should I use? Troubleshooting install and uninstall issues for Affinity V2 on Windows (.MSIX) Is it possible to change the Installation Path when installing Affinity V2? I'm trying to install Affinity V2 on Windows and it's failing with Error 0x80073D10. Why? I'm trying to install Affinity V2 on Windows and it's failing with Error 0x80073CFD. Why? I'm trying to install Affinity V2 on Windows and it's failing with Error 0x80073CF3. Why? I'm getting the error "Cannot open app package. Error in parsing the app package". Why? Why am I getting the error "Sideloading is blocked by policy" when trying to install Affinity V2 on Windows? I get the error "App Installer failed to install package dependencies..." when installing on Windows. How can I resolve this? What to do if you are seeing the Setup Failed error during installation? Running the app I get the error "The data area passed to a system call is too small" when trying to run Affinity V2 on Windows. Why? I get the error "CONCRT140.DLL is either not designed to run on windows..." when trying to run Affinity V2. What's happening? General How do I create a Desktop Shortcut for Affinity V2 apps? Will Affinity V2 run natively on Windows ARM? How do I disable OpenCL Compute Acceleration (Hardware Acceleration)? Accessing Affinity V2 apps from other apps Why are we using MSIX for Windows installers? Are MSI/EXE V2 installers available? How do I download Affinity V2 Windows MSI/EXE (Unsandboxed) versions? macOS Where can I find Separated Mode in Affinity V2 apps on macOS? Is Stage Manager supported in Affinity V2 apps on macOS? I'm getting the message "There was a problem connecting to the server….." or prompted to enter server credentials when starting V2 on macOS. Why? iPadOS Is it possible to run Affinity V2 iPadOS apps on MacOS? Is Stage Manager supported in Affinity V2 apps on iPadOS? Can my files & content be transferred from Version 1 to Version 2 on iPad? I'm getting the error "SKErrorDomain Error 4" when trying to In-App-Purchase on iPad. Why? Known Issues General [KNOWN ISSUE] Starting the 180 day trial only offers a 30 day period? Windows Nothing to see here! macOS [KNOWN ISSUE] After updating to macOS Sonoma Affinity V2 apps remain on "Loading Document" when opening documents [KNOWN ISSUE] Affinity app window does not correctly resize when connected/disconnected from an external monitor on macOS iPadOS [KNOWN ISSUE] iPad Space Vertically/Horizontally do not consider key objects when using the Alignment panel in the Transform Studio [KNOWN ISSUE] Unable to open/import PSD files into Affinity iPad Apps Fixed Known Issues 2.0.x [FIXED IN 2.0.3] [KNOWN ISSUE] Saving from Affinity V2 to an external drive gives "Failed to Save Document" error on macOS Ventura 2.1.x [FIXED IN 2.1.1] [KNOWN ISSUE] Exporting to raster formats (TIFF, PNG, GIF etc) with a transparent background can fail in 2.1.0 and other Matte issues. 2.2.x [FIXED IN 2.2.1] [KNOWN ISSUE] Affinity 2.2 Update Notification Error [FIXED IN 2.2.1] [KNOWN ISSUE] Why is my export to PDF failing since the 2.2 update? [FIXED IN 2.2.1] [KNOWN ISSUE] Externally installed Colour Profile is not being retained when set under Settings > Colour on macOS [FIXED IN 2.2.1] [KNOWN ISSUE] Changing the Colour Profile under Document Setup > Colour is not retained correctly [FIXED IN 2.2.1] [KNOWN ISSUE] 2.2 Update stops 'Delete' shortcut (Backspace key) functioning on macOS 2.3.x [FIXED IN 2.3] [KNOWN ISSUE] Custom Keyboard Shortcuts do not function on macOS Sonoma [FIXED IN 2.3] [KNOWN ISSUE] Developing certain RAW files on macOS Sonoma force defaults to use Apple Core engine [FIXED IN 2.3] [KNOWN ISSUE] Using the Scroll bar in Publisher macOS can hide Bounding Boxes, Text Selection, Text Flow, etc - requiring force re-draw [FIXED IN 2.3] [KNOWN ISSUE] Exporting an RGB document to PDF in 2.1 / 2.2 uses the sRGB2014 colour profile incorrectly. [FIXED IN 2.3.1] [KNOWN ISSUE] 'Floating' and then 'redocking' document on macOS creates a blank document window, which cannot be closed 2.4.x [FIXED IN 2.4] [KNOWN ISSUE] Text using PostScript (Type 1) fonts are being converted to curves when exported to PDF 2.5.x [FIXED in 2.5] [KNOWN ISSUE] RAW files have Artefacts or Green Lines after updating to 2.4 on Windows [FIXED IN 2.5] [KNOWN ISSUE] Documents fail to render after updating to 2.4 on Windows ARM [FIXED in 2.5.1] [KNOWN ISSUE] I've installed the v2.5 update via the Mac App Store and Microsoft Store but it's crashing on launch. [FIXED IN 2.5.2] [KNOWN ISSUE] I'm using Windows and installed the v2.5/v2.5.1 update but Affinity V2 is crashing on launch. [FIXED IN 2.5.2] [KNOWN ISSUE] Installed fonts missing from Affinity apps on Windows in version 2.5.0 [FIXED IN 2.5.4] [KNOWN ISSUE] Unable to use 180 day trial because Affinity V2 shows "Your trial has expired!" message
Dan C Posted July 5, 2024 Author Posted July 5, 2024 V1 Specific FAQs Licencing & Customer Service OS Licensing and allowable number of installations How do I remove my Licence details? Changing your Affinity Store licence from macOS to Windows or vice-versa Bought Affinity Software but cannot log into the Affinity Store Switching software between Microsoft Store and Affinity Store Switching software between Mac App Store and Affinity Store I can no longer find Affinity V1 apps on your website or App Stores. Why? Windows OS Welcome screen is missing content and shows Affinity Logo The product key is valid, but there was an error writing the licence file Installer Errors, Setup Failed & Installer Windows UI Issues What to do if Affinity is failing to start, crashes on startup or the UI is not displaying correctly (Windows). RAW files appear dark when using a Surface Pro (Windows) I get the error "The data area passed to a system call is too small" when trying to Launch Affinity. Why? (Windows) I get a Blue Screen of Death (BSOD) relating to cldflt.sys when trying to launch Affinity. Why? Affinity Installer window not showing (Windows) Why do I need to enable Windows Aero? Supported Windows Version Not Found Installation failed with error code: (0x00000057), "The parameter is incorrect. " How do I enable the Windows "No Hardware" Flag? Windows Installation Issues [FAQ] The application has failed to start because its side-by-side configuration is incorrect [FAQ] How can I disable OpenCL compute acceleration on Windows? [FAQ] Windows Hardware Acceleration Requirements Mac OS Why do I get the error "Failed to Open File" or "Failed to Save Document" when using Affinity apps purchased from the Mac App Store? (macOS) macOS CODESIGNING crash when launching Affinity apps. Affinity apps and macOS Big Sur Compatibility Help within Affinity doesn't show any results when searched on macOS 1.10.8 macOS update (to avoid hang on startup using Light UI on Sonoma) iPad OS Current Apple iPad Store Hardware Compatibility List Supported Raw Cameras on iPad version How to switch seamlessly between Affinity V1 on desktop and iPad How to back up your Affinity V1 documents if you use only an iPad Which iPad models are supported? Publisher How to enable PDFLib logging in V1? How do I add additional Dictionaries to Affinity V1? [FAQ] Why is the PDF Passthrough option not available for a placed PDF in my document? Photo List of Supported Raw Cameras for Desktop & Lens Correction list How to configure plugins in Affinity Photo Workflow of RAW files in Affinity Photo General Feature Lists and Release Notes Affinity Range Information Can I trial Affinity V1 desktop apps before I buy? Downloading the Latest and Previous versions of Affinity apps? Updates not showing on App Store, Mac App Store and Windows Store How do I download Workbook resources? How do I reset the app back to its default settings? Do you have any downloadable Affinity keyboard shortcut cheat sheets? Can I export or backup my settings? Which Languages are supported in Affinity? Which drawing tablets work with Affinity? Are the Affinity Workbooks available as a PDF or eBook? What are the recommend system specifications for Affinity apps? Installing creative resources downloaded from the Affinity Store Why are your video tutorials not showing? What exactly do the Clear User Data options clear? CPU or GPU? Where to find Crash Reports File Hash information for latest Affinity apps [FAQ] Why is Bitdefender flagging/blocking Affinity downloads? [FAQ] Stock Panel no longer contains Unsplash Known Issues & Workarounds [WORKAROUND] Stroke width being printed incorrectly on rotated objects (Windows) [WORKAROUND] Crash when scrolling/panning around document [WORKAROUND] Plugins not working in Affinity Photo on Apple M1 Mac [BY DESIGN] Refining a selection as New Layer with Mask adds distortion [FIXED] Pixel Persona Tool Crash, Undo Limit & File Recovery Interval [FIXED] Scribble shows instead of keyboard when trying to use text tools. [FIXED] iPad apps crashing when accessing Preferences > Fonts on iPadOS 14. [FIXED] Affinity apps no longer start after installing the Windows 10 October 2020 (20H2) update [KNOWN ISSUE] ICC profiles missing from Affinity after updating to macOS Big Sur [KNOWN ISSUE] Performance related issues with Affinity apps on macOS Big Sur [KNOWN ISSUE] Why are Affinity apps crashing with Hardware Acceleration enabled when using an Intel Graphics Card? [KNOWN ISSUE] Latest AMD Adrenalin Drivers (21.4.1) Cause the Affinity apps to crash when loading [KNOWN ISSUE] Nvidia Graphics Card and Capture One Windows Explorer Integration [KNOWN ISSUE] Hardware Acceleration and AMD RX 5000 series and later cards [KNOWN ISSUE] Muli Font used in the Alice Project from the Publisher Workbook has changed [KNOWN ISSUE] There was an unexpected problem while handling the server's response (0x00000001) [KNOWN ISSUE] Affinity apps crashing on startup on Windows 7 [KNOWN ISSUES] Common issues found in the Affinity 1.10.0 update [KNOWN ISSUE] Affinity apps have performance issues on macOS Monterey [KNOWN ISSUES] Unable to Register or Sign in via Affinity Apps [KNOWN ISSUE] Blank screen when trying to register Affinity apps on old versions of macOS [KNOWN ISSUE] Exporting from Affinity apps on iPadOS 15.4 exports previous edits [KNOWN ISSUE] Recent Windows 10/11 crashing when when searching fonts, placing images, updating resources… [KNOWN ISSUE] Intel Arc graphics card causing Affinity to crash on launch [KNOWN ISSUE] Printing no longer possible in Affinity iPad apps after updating to iPadOS 16 [KNOWN ISSUE] Saving to an external drive gives "Failed to Save Document" error on macOS Ventura [KNOWN ISSUE] Affinity V1 apps crash on launch with macOS Sonoma, when using Light UI Style pruus 1
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