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[FIXED IN 2.5.4] [KNOWN ISSUE] Unable to use 180 day trial because Affinity V2 shows "Your trial has expired!" message


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  • Staff

If you’ve had a previous trial for an Affinity V2 download via the App Store, Mac App Store or MS Store and you’re getting the message "Your trial has expired!", you will notice that you’re unable to activate a new 180 day trial.


ℹ️ We have since released update v2.5.4 on the Mac App Store, Microsoft Store and iPad App Store to address this issue. Please ensure you have updated to the latest available version to resolve this error. 

You can find out how to update to the latest version here.

 

If you're still seeing 'Your trial has expired' after updating to the latest version, please email affinitysupport@serif.com, confirming your Affinity ID email address and our team can investigate further.

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  • Staff

The issue "Users with expired App Store trial are unable to sign in to use an Affinity ID trial" (REF: Issue Key [AF-3766]) has been fixed by the developers in 2.5.4, which is the current release build on the Mac App Store, the iPad Store and the Microsoft Store released to specifically address this issue.
If you still cannot start the trial once you are using that version (or later) please email affinitysupport@serif.com, confirming your Affinity ID email address and our team can investigate further.

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