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Frequently Asked Questions about V2 software

A place to find answers to the most common questions about Affinity Version 2 applications. These FAQ threads are Read Only 

76 topics in this forum

  1. [FIXED IN 2.2.1] [KNOWN ISSUE] Externally installed Colour Profile is not being retained when set under Settings > Colour on macOS

    By Dan C,   
    • 1 reply
    • 479 views

  2. [FIXED IN 2.2.1] [KNOWN ISSUE] Changing the Colour Profile under Document Setup > Colour is not retained correctly.

    By Dan C,   
    • 1 reply
    • 4.6k views

  3. [FIXED IN 2.2.1] [KNOWN ISSUE] 2.2 Update stops 'Delete' shortcut (Backspace key) functioning on macOS

    By Dan C,   
    • 1 reply
    • 511 views

  4. [KNOWN ISSUE] Fonts list scrolling is no longer smooth after updating to iPadOS 17 with ~70+ fonts installed.

    By Dan C,   
    • 0 replies
    • 240 views

  5. Why am I seeing ~lock~ files when opening a document after updating to Affinity 2.2?

    By Dan C,
    • 0 replies
    • 405 views

  6. Files stored in a Google Drive location are not selectable ('greyed out') on iPadOS

    By Dan C,
    • 0 replies
    • 610 views

  7. [FIXED IN 2.2.1] Affinity 2.2 Update Notification Error

    By Leigh,   
    • 0 replies
    • 1.8k views

  8. I'm getting the error "SKErrorDomain Error 4" when trying to In-App-Purchase on iPad. Why?

    By Leigh,   
    • 0 replies
    • 393 views

  9. [FIXED IN 2.1.1] [KNOWN ISSUE] Exporting to raster formats (TIFF, PNG, GIF etc) with a transparent background can fail in 2.1.0 and other Matte issues.

    By Dan C,   
    • 1 reply
    • 2.2k views

  10. I've updated to Affinity Designer 2.1 but I can't find the Vector Flood Fill Tool. Where is it?

    By Leigh,   
    • 0 replies
    • 1.4k views

  11. Where are the Affinity V2 apps resources and preference files located?

    By Dan C,   
    • 0 replies
    • 1.9k views

  12. I'm getting the message "Sorry, there was a problem launching the application. Cannot communicate with other Affinity apps...." when launching V2. Why?

    By Leigh,   
    • 0 replies
    • 1.1k views

  13. I'm getting the message "There was a problem connecting to the server….." or prompted to enter server credentials when starting V2 on macOS. Why?

    By Leigh,   
    • 0 replies
    • 896 views

  14. Are legacy MSI v2 installers available?

    By Mark Ingram,   
    • 1 reply
    • 15.2k views

  15. Why does Finder no longer show my Albums when opening from Apple Photos?

    By Dan C,   
    • 0 replies
    • 1.4k views

  16. How do I enable PDFLib logging for V2 apps?

    By Leigh,   
    • 1 reply
    • 1.1k views

  17. [FIXED] Saving from Affinity V2 to an external drive gives "Failed to Save Document" error on macOS Ventura

    By Leigh,   
    • 1 reply
    • 1.8k views

  18. I get the error "The data area passed to a system call is too small" when trying to run Affinity V2 on Windows. Why?

    By Leigh,   
    • 0 replies
    • 1.4k views

  19. How do I find out if I have a Direct3D level 12.0 capable graphics card?

    By Leigh,   
    • 0 replies
    • 2.9k views

  20. How do I find out if I have a DirectX 10 compatible graphics card?

    By Leigh,   
    • 0 replies
    • 1.8k views

  21. I'm getting the error "Cannot open app package. Error in parsing the app package". Why?

    By Leigh,   
    • 0 replies
    • 1.8k views

  22. Does Affinity V2 have scripting support?

    By Leigh,   
    • 0 replies
    • 2.4k views

  23. Does Affinity Designer V2 have bitmap tracing?

    By Leigh,   
    • 0 replies
    • 1.9k views

  24. Why am I getting the error "Sideloading is blocked by policy" when trying to install Affinity V2 on Windows?

    By Leigh,   
    • 0 replies
    • 2.6k views

  25. I'm getting the message "App didn't start" when trying run Affinity V2 .MSIX installation file. Why?

    By Leigh,   
    • 0 replies
    • 1.4k views
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