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Frequently Asked Questions about V2 software

A place to find answers to the most common questions about the Affinity Version 2 apps. You can find a full list of V2 FAQs here. These FAQ threads are Read Only.

95 topics in this forum

  1. [FIXED] Documents fail to render after updating to 2.4 on Windows ARM

    By Leigh,   
    • 0 replies
    • 676 views

  2. [FIXED] RAW files have Artefacts or Green Lines after updating to 2.4 on Windows

    By Leigh,   
    • 0 replies
    • 1k views

  3. [KNOWN ISSUE] iPad Space Vertically/Horizontally do not consider key objects when using the Alignment panel in the Transform Studio

    By Dan C,   
    • 0 replies
    • 398 views

  4. I'm getting the message "Sorry, there was a problem launching the application. Cannot communicate with other Affinity apps...." when launching V2. Why?

    By Leigh,   
    • 1 reply
    • 2.8k views

  5. [FAQ] 2.3 Release Notes (improvements and major fixes)

    By Patrick Connor,   
    • 2 replies
    • 17.5k views

  6. [FIXED IN 2.3.1] [KNOWN ISSUE] 'Floating' and then 'redocking' document on macOS creates a blank document window, which cannot be closed

    By Dan C,   
    • 1 reply
    • 1.4k views

  7. [FIXED IN 2.4] [KNOWN ISSUE] Text using PostScript (Type 1) fonts are being converted to curves when exported to PDF

    By Leigh,   
    • 1 reply
    • 989 views

  8. I've been asked to provide a screen recording. How do I do this?

    By Lee D,
    • 0 replies
    • 1.2k views

  9. I'm getting the error "SKErrorDomain Error 2" when trying to In-App-Purchase on Mac. Why?

    By Leigh,   
    • 0 replies
    • 538 views

  10. [FIXED IN 2.3] [KNOWN ISSUE] Exporting an RGB document to PDF in 2.1 / 2.2 uses the sRGB2014 colour profile incorrectly.

    By Dan C,   
    • 1 reply
    • 1.4k views

  11. [FIXED IN 2.3] [KNOWN ISSUE] Using the Scroll bar in Publisher macOS can hide Bounding Boxes, Text Selection, Text Flow, etc - requiring force re-draw

    By Dan C,   
    • 1 reply
    • 953 views

  12. [FIXED IN 2.3] [KNOWN ISSUE] Developing certain RAW files on macOS Sonoma force defaults to use Apple Core engine

    By Dan C,   
    • 1 reply
    • 769 views

  13. [FIXED IN 2.3] [KNOWN ISSUE] Custom Keyboard Shortcuts do not function on macOS Sonoma

    By Dan C,   
    • 1 reply
    • 1.4k views

  14. [FAQ] 2.2 Release Notes (improvements and major fixes)

    By Patrick Connor,   
    • 2 replies
    • 14.4k views

  15. [FIXED IN 2.2.1] [KNOWN ISSUE] Why is my export to PDF failing since the 2.2 update?

    By Callum,   
    • 1 reply
    • 1.3k views

  16. [FIXED IN 2.2.1] [KNOWN ISSUE] Externally installed Colour Profile is not being retained when set under Settings > Colour on macOS

    By Dan C,   
    • 1 reply
    • 773 views

  17. [FIXED IN 2.2.1] [KNOWN ISSUE] Changing the Colour Profile under Document Setup > Colour is not retained correctly.

    By Dan C,   
    • 1 reply
    • 4.9k views

  18. [FIXED IN 2.2.1] [KNOWN ISSUE] 2.2 Update stops 'Delete' shortcut (Backspace key) functioning on macOS

    By Dan C,   
    • 1 reply
    • 794 views

  19. [KNOWN ISSUE] Fonts list scrolling is no longer smooth after updating to iPadOS 17 with ~70+ fonts installed.

    By Dan C,   
    • 0 replies
    • 488 views

  20. Why am I seeing ~lock~ files when opening a document after updating to Affinity 2.2?

    By Dan C,
    • 0 replies
    • 1.2k views

  21. How do I reset the Affinity app back to its default settings?

    By Dan C,
    • 0 replies
    • 2.8k views

  22. Files stored in a Google Drive location are not selectable ('greyed out') on iPadOS

    By Dan C,
    • 0 replies
    • 852 views

  23. [FIXED IN 2.2.1] Affinity 2.2 Update Notification Error

    By Leigh,   
    • 0 replies
    • 2.2k views

  24. I'm getting the error "SKErrorDomain Error 4" when trying to In-App-Purchase on iPad. Why?

    By Leigh,   
    • 0 replies
    • 808 views

  25. [FIXED IN 2.1.1] [KNOWN ISSUE] Exporting to raster formats (TIFF, PNG, GIF etc) with a transparent background can fail in 2.1.0 and other Matte issues.

    By Dan C,   
    • 1 reply
    • 3.2k views
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