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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

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3,058 topics in this forum

  1. Ordering with zero VAT?

    By cocoazenith,
    • 2 replies
    • 680 views

  2. Connect license with another e-mail

    By foot_portrait,
    • 4 replies
    • 899 views

  3. Can't update Photo or Designer

    By tpietri,
    • 5 replies
    • 730 views

  4. Frankentoon Neptune Illustration Kit; Missing Color Palettes

    By uncivilized,
    • 8 replies
    • 1.1k views

  5. seriously slow daub-paintbox-brush-pack/

    By thegary,   
    • 6 replies
    • 1.7k views

  6. Best way to purchase?

    By superb,
    • 1 reply
    • 604 views

  7. Same user Windows 10 account for 2 computers

    By 1+2=3,
    • 2 replies
    • 649 views

  8. Platform licensing

    By pkey23,
    • 4 replies
    • 654 views

  9. No workbook just t shirt

    By Lorrinn,
    • 1 reply
    • 333 views

  10. i feel ripped off

    By sfb,
    • 1 reply
    • 455 views

  11. Sale today?

    By gordoshootsraw,
    • 1 reply
    • 369 views

  12. 50% discount email not working! 1 2

    By Mr Lucky,
    • 25 replies
    • 4.6k views

  13. Use program at work and home?

    By Mr.Bill,
    • 5 replies
    • 953 views

  14. Update Unavailable With This Apple ID

    By BlakeH,   
    • 4 replies
    • 808 views

  15. Updating of Affinity Products delayed between purchasing in Affinty Store and Appstore

    By brama,   
    • 2 replies
    • 406 views

  16. Transfer licence from Mac to PC: is it possible?

    By Anila,
    • 1 reply
    • 424 views

  17. Did not receive Affinity Photo workbook

    By palerider29,
    • 1 reply
    • 397 views

  18. [Forum] Link to last post should go directly to the last post rather than the top of the thread that post is in.

    By GarryP,   
    • 3 replies
    • 799 views

  19. Photo Workbook & Teeshirt Order

    By didymus7,
    • 4 replies
    • 670 views

  20. email address for trial/purchase not recognised

    By Mr Lucky,
    • 1 reply
    • 391 views

  21. MoviePlus X6 unlock codes (legacy)

    By titulinus,
    • 19 replies
    • 18.5k views

  22. [Forum] This new „tooltip“ is driving me crazy! 1 2

    By mac_heibu,
    • 30 replies
    • 3.4k views

  23. Affinity workbooks - possible ring-bound option?

    By Darren S,
    • 3 replies
    • 490 views

  24. [Forum] Why do I keep getting told about cookies?

    By GarryP,   
    • 8 replies
    • 1.1k views

  25. unable to automatically update my Affinity Designer....

    By amann729,
    • 2 replies
    • 382 views
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