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About Adam

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Adam started following Much better deal at originators' website than in the Affinity Store! and Does Product Key Expire?
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Does Product Key Expire?
Adam replied to masterdrago's topic in Customer Service, Accounts and Purchasing
Hi Masterdrago, Sorry for the issues you've been experiencing. I've emailed you separately regarding this. Thanks, Adam -
Much better deal at originators' website than in the Affinity Store!
Adam replied to Jaffa's topic in Customer Service, Accounts and Purchasing
Hi Jaffa, We source specific items from different content creators and ask them for tailor-made packages for use specifically with Affinity software. The packages/toolkits you see on the creators website aren't specifically compatible with Affinity software and so cannot be used, as a result. Thanks for your time, Adam -
Adam started following Amazon Survey?, , Purchased Affinity Designer WorkBook. Never received it. and and 1 other
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Purchased Affinity Designer WorkBook. Never received it.
Adam replied to Viacheslav P's topic in Customer Service, Accounts and Purchasing
Hello Viacheslav P, Welcome to the forums. For more information concerning your order, would you mind emailing affinityorders@serif.com for the attention of myself? From here, I will be able to forward you the information you need regarding your order with us. Thank you for your time, Adam -
Preperation time for workbook shipping
Adam replied to Luca Hohmann's topic in Customer Service, Accounts and Purchasing
Hi Luca, Welcome to the Forums. If you want to send an email to affinityorders@serif.com for my attention, I can look into this further for you. Please make sure you include your order number as well! Thanks for your time and patience. Best Regards, Adam -
Hello befehr, Sorry for the confusion surrounding the email you received. I'm 99% sure it's not from us, but if you could forward me the email you received to affinitysupport@serif.com for the attention of myself, I'll certainly look into it for you and be in touch from there. Thanks for your time, Adam B
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Photo Workbook in Amazon
Adam replied to ahuy2702's topic in Customer Service, Accounts and Purchasing
Hello and welcome to the Affinity Forums. My apologies for the delay in replying to you. The Affinity Photo Workbook is available for delivery on Amazon.co.uk. Which country are you wanting to ship to? You may need to make sure Amazon.co.uk will ship to your country of choice. Thanks for your time Adam -
Microsoft Store Licence Question
Adam replied to rafa86's topic in Customer Service, Accounts and Purchasing
Hello rafa86, The license is there for you to use as much as you need to for as long as you would like. You don't need to upgrade to the latest version if you do not wish to do so. Note that version 1.0 will not add any new features once version 2.0 is released. Thanks, Adam -
Reporting pirated software sales
Adam replied to reddprime's topic in Customer Service, Accounts and Purchasing
Reddprime, I've sent you an email. Let me know the information as soon as possible and I'll look at helping you out. Thanks, Adam :-) -
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Text Clipping in Designer Workbook
Adam replied to Loquos's topic in Customer Service, Accounts and Purchasing
Hello Loquos, Thanks for bringing this to our attention. It's something that has been addressed and has since been fixed. My apologies for this error within the Workbook you have. Thanks again and best regards, Adam -
Hello Steve T, Sorry for the delay in replying to you. I'll certainly forward the information to the relevant department. Apologies for this. Thanks for your time, Adam
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Hi Scapa, It doesn't look like we're going to be attending, unfortunately. Shame, as it's looking to be a great exhibition! Best Regards, Adam
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Hello AlainP, My apologies for the Workbook that you have received; it certainly isn't typical of the quality we usually provide. I will be more than happy to help with this query. Please leave this with me for now, and I will be in touch with you on the email address associated with this forum account. Thanks again for your time, and if there is anything else I can help with in the meantime, please let me know within this thread. Best Regards, Adam
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Delivery time for Designer Workbook
Adam replied to PlayLikeLars's topic in Affinity on Desktop Questions (Mac and Windows)
Sorry for the late reply, guys. v_kyr is correct, it should be about 3 - 4 days assuming there is stock. Thanks, Adam -
Claiming free UI Kit / macro pack doesn't work
Adam replied to Hana-Bi's topic in Affinity on Desktop Questions (Mac and Windows)
Hi Hana-Bi, I've sent you an email regarding this to the email address applied to this forum account. Let me know if there is anything else I can help with. Thanks for your time, Adam