Adam

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About Adam

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    Customer Service Warrior

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  1. Sorry for the late reply, guys. v_kyr is correct, it should be about 3 - 4 days assuming there is stock. Thanks, Adam
  2. Its about this Healing brush tolv. Is that Burton on the trail version too ?

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  3. How do I reload the Free Macro pack, when I bought the program, somehow I lost it downloadng

    1Bigboat

    1. Patrick Connor

      Patrick Connor

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  4. I have a new computer.  How do I install photo on this replacement computer? 

    1. Patrick Connor

      Patrick Connor

      As you have been told before, this is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  5. Hi Adam.

     

    Back in the middle of 2017, I think it was 8th of May I purchased the Affinity Photo app. I really loved it. Problem is this last week the hard drive on my MacBook Pro pood itself and

    I lost the contents of the drive. 

     

    Can you resend me the download again. My details re proof of purchase should

    be in your account files. From memory I paid 50 pounds, the NZD price being $74.99

     

    Hoping you can help.

     

    Kind regards.

     

    Terry.

    1. Leigh

      Leigh

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

    2. Patrick Connor

      Patrick Connor

      Alternatively you can contact customer services at affinity@serif.com

  6. I installed a new computer. How do I get affinity on this hew computer?

    1. Leigh

      Leigh

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  7. Help, when I open Affinity Photo I lost the original format and now can only see segments of interface....How do I get back the original format?

     

    1. Patrick Connor

      Patrick Connor

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  8. Hi there,

    I purchased Affinity Photo over the "Microsoft App Store" on my Laptop two days ago - no problems so far. Today I wanted to install the software on my Desktop-PC running Win 7 Ultimate (64 bit), but couldn't find a download other than the trial-version. I installed it, but it will only work for 10 days, correct? How do I get the full-version I bought on my Desktop-PC?

    Thanx in advance,

    Marc

    1. Patrick Connor

      Patrick Connor

      Marc

      This, this is a private status area and not the right place to ask questions as others cannot benefit from seeing the question or the answer. Adam is not likely to answer. 

      Please repost in the questions forum. 

  9. Where is my work book very poor communication sad times 

    1. Patrick Connor

      Patrick Connor

      Also, 

      This is a status area and not really designed for getting assistance from the Affinity staff. 

      Please repost in the questions forum or for support on purchases, email AffinityOrders@serif.com, who are likely to be 3-4 days behind on tickets after the weekend due to the huge popularity of the Photo Workbook .

  10.  

    Adam,

     

    Purchased Affinity Photo for new iMac last week. Installation went OK, but 'save' from Affinity back to iMac Photos does not work. Nothing happens. Initially, machine froze if I didn't 'flatten' before saving. Now that doesn't matter, machine not crashing anymore.

    'Edit with' function on Mac working with other apps.

     

    Running high Sierra 10.3...

     

    Help!

     

     

    1. PaulD

      PaulD

       

      looks like I may have posted in the wrung place. No response on Forum...thought Id try customer Service Warrior?

  11. Hi Hana-Bi, I've sent you an email regarding this to the email address applied to this forum account. Let me know if there is anything else I can help with. Thanks for your time, Adam
  12. I purchased Affinity Photo over an hour ago via Windows Apps Store. After the purchase I clicked on download and I waited over 5 minutes and nothing occurred. So I refreshed the screen and clicked on launch, it did show that I owned the app, it downloaded it with no problems. When I logged into your site it shows that I have no purchase history, and when I save a photo that I have edited it only allows me to save it as an x.afphoto. This leads me to believe that my software is not registered. I receive a  purchase number from Microsoft Store, but I have not received a Product Key, nor had there been a pop-up or have I seen a place where a registration key would be entered.  

  13. Yesterday I went online to order Affinity Photo for my Mac and chose to pay by PayPal. During the pay process with PayPal I got the "spinning wheel of death" which went on for over half an hour, so I clicked off and figured I would come back and try ordering again later. Much to my chagrin, I received an email message saying PayPal had paid iTunes and the App Store $53.11. Now . . . How do I download the software since the transaction was interrupted? Thank you.

    Lynn

     

    1. rumrumm

      rumrumm

      Never mind. Resolution made.

  14. Hi there Adam

     

    I've sent three emails to affinityorders@serif.com this week asking about the status of my order of the Affinity Photo Workbook that I ordered on 26th November and haven't received any response at all. Can you assist?

    My order number is AVKP312JJZ

     

    Thanks

     

    Alan

  15. hi Adam

    I am hoping you can help me find the right person or the proper department to ask about  affinity donating one of your books as a prize for our affinity Christmas competition

    yes I know this is probably not the correct way to go about it blurting it out like this  ...but I am a Yorkshire lass

    we call a spade a shovel in these parts 'tha nose'.

    anyway if its you ... that's great   I will let you know why you should let us get our mitts on the photo and affinity books ...if its not you...please would you be so kind as to let me have an email so I can ask the right person

    thanking you in advance  Teejay.

    1. Teejay2011

      Teejay2011

      and I have NO idea why part of that text is underlined sorry about that.

    2. Teejay2011

      Teejay2011

      you havent forgotten me have you Adam.... Adam....hey Adam.... 

    3. Teejay2011

      Teejay2011

      AAAAAAAAAAhem hem cough hem hum  ahem hem   bit of a cough here ahem hem...... hellooooo

      helloo hello am I invisible  hello  can anyone see me...is anyone out there .....