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You guys are selling this in your store. Bought it with you 50% off promotion, but its seriously slow. To the point its not worth using. Is it the brushes or Affinity Designer or Photo? Slow in both.

All other brushes are fine. Not my computer at fault..Can't buy much faster than this.

 

https://affinity.serif.com/en-us/store/product/daub-paintbox-brush-pack/

 

If you dont' have a fix, i wouldn't mind my money back as its pretty useless the way it is.

 

Gary

 

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You need to contact DAUB support (there's an email on the right of the linked page).

It seems you bought those brushes and tested them on Windows when they are made especially for iPad:

Quote

Important note: These brushes have been specially made for use with Affinity Designer for iPad (1.7) and Affinity Photo for iPad (1.7) only.

 

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24 minutes ago, Wosven said:

You need to contact DAUB support (there's an email on the right of the linked page).

As Gary purchased them from the Serif Store he should be able to contact affinityreturns@serif.com to initiate a return and a refund of the purchase price, since the purchase was made within the 14-day return policy (assuming that applies to content packs as well as the software itself).


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

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3 hours ago, walt.farrell said:

As Gary purchased them from the Serif Store he should be able to contact affinityreturns@serif.com to initiate a return and a refund of the purchase price, since the purchase was made within the 14-day return policy (assuming that applies to content packs as well as the software itself).

I will email them and ask ..thank you Walt. It should be more clear on the brushes, they are not intended for other OS's.

Gary

 

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3 hours ago, thegary said:

I will email them and ask ..thank you Walt. It should be more clear on the brushes, they are not intended for other OS's.

Gary

 

You're welcome.

I thought it was pretty clear, by the way. It said for iPad on the picture of the pack and on the details it said it was for iPad only.


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

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