curtsheller Posted July 22, 2019 Posted July 22, 2019 Getting this and no other information. From problem Mac Publisher file. Having trouble with it for a week or so. Keep having to recover, rebuild. Something really screwy with a Designer file or two and Resource Manager. Now this the PDF Error - really screwed at this point. Had to buy Windows version to get it open. But - windows not an option as the fonts are not transferable and have been on Mac DTP since 1987. (PageMaker, Quark, InDesign and now Publisher). Publisher has given me the most trouble with this file. 94 page book and all the many backups I have done have same issue. Any log files to look at? Need a "little" more info.
Seneca Posted July 22, 2019 Posted July 22, 2019 1 hour ago, curtsheller said: Getting this and no other information. You didn't say what version of publisher are you on? Have you upgraded to the latest beta version? 2017 27” iMac 4.2 GHz Quad-Core Intel Core i7 • Radeon Pr 580 8GB • 64GB • Ventura 13.6.4. iPad Pro (10.5-inch) • 256GB • Version 16.4
curtsheller Posted July 22, 2019 Author Posted July 22, 2019 Doesn't matter what version. Tried Mac 1.7.1, 1.7.2.422 and also Windows 1.7.1.
GaryLearnTech Posted July 22, 2019 Posted July 22, 2019 Hi @curtsheller - this is no more than a stab in the dark (but from a guy who has been doing support and trouble-shooting of one form or another for longer than some of the participants around here have been out of nappies (or, depending upon where you hail from, diapers)). The path indicated in your screenshot looks as if it could be on an external drive. I've seen a number of reports in recent years of issues - in general - with some apps when saving to external drives. Could be to do with permissions on the drives, especially if they're network rather than USB drives? Dunno, but they're out there. What happens if you simply export to, say, your Desktop in the first instance? If that doesn't work, is your source Publisher document on your boot drive or is it also on the suspected external drive? If not, can you make a copy and repeat the test? —— Gary —— Photo/Designer/Publisher: Affinity Store, v2.6.n release (and, since I have the space, the last v1 versions too). Mac mini (M1, 2020), 16GB/2TB, macOS Sequoia iPad Pro (M4) 13", 1TB, Apple Pencil Pro, iPadOS 18 MacBook Pro (Intel), macOS Sequoia Windows 10 via VMware Fusion
curtsheller Posted July 23, 2019 Author Posted July 23, 2019 They are on a SSD external drive. I've been having major problems with this one file and have done all kinds of things to resolve issues. I believe it is Resoruce Manaager issues and a Designer file or two.The PDF issue is the first export to PDF issue I've had with this file. Will try you suggestions. I did try to resolve other issues by putting this in the internal drive. Will try that as well. Thanks for the help.
thomaso Posted July 27, 2019 Posted July 27, 2019 I know this error message yet only resulting from a font issue. You could try either/or ... a) use other fonts b) export partially (page or selection) c) convert text to curves before export • MacBookPro Retina 15" | macOS 10.14.6 | Eizo 27" | Affinity V1 • iPad 10.Gen. | iOS 18.5. | Affinity V2.6
walt.farrell Posted July 27, 2019 Posted July 27, 2019 I am also suspicious of the directory names that show up in that error message. I would try exporting the PDF to a directory path with shorter elements, ideally single-word (without spaces) and with no punctuation (hyphens, spaces, commas, etc.). mac_heibu 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Jeremy Bohn Posted July 28, 2019 Posted July 28, 2019 Could be the font. I got this issue using the font ITC Zapf Dingbats.
garrettm30 Posted July 29, 2019 Posted July 29, 2019 On 7/27/2019 at 6:09 PM, walt.farrell said: I am also suspicious of the directory names that show up in that error message. I would try exporting the PDF to a directory path with shorter elements, ideally single-word (without spaces) and with no punctuation (hyphens, spaces, commas, etc.). That might be worth trying for the sake of narrowing down the issue, but there is nothing wrong with those directory names for filesystems on Macs. Hyphens, spaces, and commas are no problem in filenames. And, practically speaking, long filenames are also not a problem, since the HFS+ (the default filesystem format for Mac until the recent AFS for SSD) allows 255 characters of UTF-16 characters, with only the colon being a reserved character. One can even have have a slash in a filename or a folder name. The traditional directory separator on Mac is the colon, and consequently a colon is not allowed in a folder name. The situation gets more complicated from command line, where compatibility with Unix generally is important, but the end user does not need to understand all that.
Staff Jon P Posted August 7, 2019 Staff Posted August 7, 2019 If you are still struggling to export this can you upload the file (ideally with embedded resources, or upload the linked resources too) here and I'll take a look. Thanks Serif Europe Ltd. - www.serif.com
Seneca Posted August 7, 2019 Posted August 7, 2019 On 7/29/2019 at 12:40 AM, Jeremy Bohn said: Could be the font. I got this issue using the font ITC Zapf Dingbats. I'm inclined to agree with @Jeremy Bohn. I also have had problems exporting to PDF because of the very same font. 2017 27” iMac 4.2 GHz Quad-Core Intel Core i7 • Radeon Pr 580 8GB • 64GB • Ventura 13.6.4. iPad Pro (10.5-inch) • 256GB • Version 16.4
GeoffW Posted August 7, 2019 Posted August 7, 2019 I just posted in the beta forum about a pdf export problem that gave me exactly the same - no explanation - error. I solved my problem by splitting the export into two blocks of contiguous pages. My theory is that the file is somehow too complex. See if you can export by restricting the number of pages in the export.
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