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I D/L Affinity Photo from this forum and got it opened  once. Now when I try to open I get a message I need a product key  to participate in the  beta program. I do have a working purchest Affinity photo on my PC  version 1.6.5.  123

Why?

 

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How recently did you download the beta version, and what version did you download?

If it was awhile ago,  it's possible that the beta version you downloaded has expired, and is simply giving you an incorrect message. I would probably download a fresh copy and install it. The current Photo beta can be downloaded from a post pinned near the top of this forum, and is currently 1.7.0.188 for Windows.


-- Walt

Windows 10 Home, April 2018 Update (1803), 16.0GB memory, Intel Core i7-6700K @ 4.00Gz
Affinity Photo 1.6.5.123 and 1.7.0.188 Beta
Affinity Designer 1.6..5.123 and 1.7.0.188 Beta
Affinity Publisher 1.7.0.192 Beta

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Is your purchased version installed to the default location? If you installed it to a custom location, or if you’re trying to install the beta version to a custom location, the installer for the beta version may not be able to find the product key.


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Affinity Designer 1.6.5.123 • Affinity Photo 1.6.5.123 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.6.10.83 • Affinity Designer for iPad 1.6.4.45 • iOS 12.1 (iPad Air 2)

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19 minutes ago, αℓƒяє∂ said:

If you installed it to a custom location,

That shouldn't be a problem on Windows, in my experience, with an Affinity product purchased directly from the Serif Store.


-- Walt

Windows 10 Home, April 2018 Update (1803), 16.0GB memory, Intel Core i7-6700K @ 4.00Gz
Affinity Photo 1.6.5.123 and 1.7.0.188 Beta
Affinity Designer 1.6..5.123 and 1.7.0.188 Beta
Affinity Publisher 1.7.0.192 Beta

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1 minute ago, walt.farrell said:

That shouldn't be a problem on Windows, in my experience,

I wouldn’t expect it to be a problem, which is why I wrote “may not be able” just in case I’d overlooked something! As far as I’m aware, the product key is stored in the ‘Local Machine’ hive of the Windows registry, so any installer should be able to find it.

Quote

with an Affinity product purchased directly from the Serif Store.

An Affinity product purchased from the Microsoft Store doesn’t have a product key, of course, so maybe the problem is related to that.


Alfred online2long.gif
Affinity Designer 1.6.5.123 • Affinity Photo 1.6.5.123 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.6.10.83 • Affinity Designer for iPad 1.6.4.45 • iOS 12.1 (iPad Air 2)

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4 hours ago, αℓƒяє∂ said:

An Affinity product purchased from the Microsoft Store doesn’t have a product key, of course, so maybe the problem is related to that.

I don't have Affinity Photo through the MS Store but there is no problem with the Designer Beta and running it with only the MS Store version.


Win 10 x64 System with Intuos Pen & Touch
 - Sys : Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM
 - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GB

 

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24 minutes ago, AiDon said:

I don't have Affinity Photo through the MS Store but there is no problem with the Designer Beta and running it with only the MS Store version.

Thanks for that. I remember it originally wasn’t possible for users of the Microsoft Store versions to run the betas, but I knew they had subsequently sorted things out. I just wondered whether something might have got messed up with the latest versions.


Alfred online2long.gif
Affinity Designer 1.6.5.123 • Affinity Photo 1.6.5.123 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.6.10.83 • Affinity Designer for iPad 1.6.4.45 • iOS 12.1 (iPad Air 2)

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The Affinity Photo beta was D/L today I D/L from this site this beta version has the new super graphic on the opening screen  for AP so it is the correct beta version?  My purchased Affinity Photo is version  1.6.5.123

The beta has not over written the purchased version.   Both running side by side. The Affinity beta Photo file has not appeared in my Affinity libery where the rest of my  Affinity files live beta and purchased .

Both version are installed the there default locations.  

Thank you all for your help 

affinnity photo.PNG

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1 hour ago, Rubyjim said:

The Affinity beta Photo file has not appeared in my Affinity libery where the rest of my  Affinity files live beta and purchased .

The beta versions will not appear in your Affinity account.

Are you still having problems with the beta wanting to know your Photo product key? If so, can you show us a screenshot of that request?


-- Walt

Windows 10 Home, April 2018 Update (1803), 16.0GB memory, Intel Core i7-6700K @ 4.00Gz
Affinity Photo 1.6.5.123 and 1.7.0.188 Beta
Affinity Designer 1.6..5.123 and 1.7.0.188 Beta
Affinity Publisher 1.7.0.192 Beta

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Just retrieve the Affinity Photo Product Key from your account and enter that along with the email.


Win 10 x64 System with Intuos Pen & Touch
 - Sys : Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM
 - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GB

 

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20 hours ago, Rubyjim said:

I D/L Affinity Photo from this forum and got it opened  once. Now when I try to open I get a massage I need a product key  to participate in the  beta program. I do have a working purchest Affinity photo on my PC  version 1.6.5.  123

Why?

 

Hi.

I remember encountering exactly this situation with a much earlier beta (and I can't remember whether it was Photo or Designer).  I did post here at the time (of course, I can't now find the thread, despite searching through my subscribed threads) but I'm pretty sure @Mark Ingram's advice was to completely uninstall the beta, reboot the computer and then try to reinstall.  I did, and I've never seen the problem reappear in any subsequent beta of any of the apps.

Also, to confirm that having any of the Affinity apps in any "non-default" installation directory - all mine are on a dedicated "Programs" drive, D:\ - does not prevent the betas installing and running properly.

HTH

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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6 hours ago, MEB said:

Hi Rubyjim,
Welcome to Affinity Forums :)
If you go to the Control Panel (search for Control Panel in the Windows Start button search field) then click the Uninstall a program link from the Programs section, do you have Affinity Photo listed there on top?

I sent screen shot 

affinity product key 02.PNG

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2 minutes ago, MEB said:

Where have you bought the Affinity Photo app? From the Microsoft Store (which seems to be the case) or from the Affinity Store?

I bought all my Affinity programs from Affinity Store only. D/L all Affinity Programs from Affinity Store . Have never bought anything or D/L from Microsoft. 

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Thanks Rubyjim. In that case just fill in the e-mail and product key you have in the Beta (you can login in the Affinity Store to check them) and Affinity shouldn't ask for them from now on.

I believe the Beta asks for the se credentials once but will have to confirm this with the development. 

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12 minutes ago, MEB said:

Thanks Rubyjim. In that case just fill in the e-mail and product key you have in the Beta (you can login in the Affinity Store to check them) and Affinity shouldn't ask for them from now on.

I believe the Beta asks for the se credentials once but will have to confirm this with the development. 

AN43K3H8HB
Wow wants me to pay £49.99 

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1 hour ago, Rubyjim said:
AN43K3H8HB
Wow wants me to pay £49.99 

The beta version is free, but it’s only available to existing customers. If you need a fresh download of the retail version, you shouldn’t be asked to pay for it unless you’ve supplied a different email address when logging in to the Affinity Store.


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Affinity Designer 1.6.5.123 • Affinity Photo 1.6.5.123 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.6.10.83 • Affinity Designer for iPad 1.6.4.45 • iOS 12.1 (iPad Air 2)

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You are correct but I have D/L the latest version of photo beta  and I have the latest version of AP on my PC but the beta is asking for email address and Product key?

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45 minutes ago, Rubyjim said:

You are correct but I have D/L the latest version of photo beta  and I have the latest version of AP on my PC but the beta is asking for email address and Product key?

 

6 hours ago, MEB said:

In that case just fill in the e-mail and product key you have in the Beta (you can login in the Affinity Store to check them) and Affinity shouldn't ask for them from now on.

 


Alfred online2long.gif
Affinity Designer 1.6.5.123 • Affinity Photo 1.6.5.123 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.6.10.83 • Affinity Designer for iPad 1.6.4.45 • iOS 12.1 (iPad Air 2)

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And why don't you simply enter the e-mail address you used to purchase the software and the product key you received after your purchase? As others have already mentioned this should fix the issue.

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@Rubyjim, if you bought the products from our store, you will have had an email with your product key. Also, you can log into the store, and view your product key. Simply copy and paste these into the boxes that ask for them. I think there's even a link on the product key page describing this process.

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Mark I have bought all my Affinity products that are on my a/c in my Affinity store where I have all my product keys live. The product keys do not fit the  the lock of Affinity Publisher beta Serife has D/L to my PC.

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On 12/8/2018 at 12:04 AM, αℓƒяє∂ said:

 

 

The keys do not fit the lock of the latest Affinity beta D/L  no problem with product keys with the previous editions. I love Affinity Publisher just wish I could get the latest edition. 

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