randomtako Posted September 23, 2022 Share Posted September 23, 2022 Affinity Designer Crashes when i try to type something in the Font selection menu Windows 10 Version : Designer 1.10.5.1342 - Hardware Acceleration disabled - Windows 10 Home 21H1 Please Help, thank you 26779ccc-a796-4047-98f1-f3a2150df667.dmp jop, cadaver_x and thedzko 3 Quote Link to comment Share on other sites More sharing options...
carl123 Posted September 23, 2022 Share Posted September 23, 2022 Related: NathanC 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 23, 2022 Staff Share Posted September 23, 2022 Hi @randomtako welcome to the forums, The error in your crash report matches that of the crash report in the thread Carl has linked above, If you're enrolled in the insider program I would suggest leaving and then installing the latest updates. https://insider.windows.com/en-us/leave-program Quote Link to comment Share on other sites More sharing options...
randomtako Posted September 23, 2022 Author Share Posted September 23, 2022 1 hour ago, NathanC said: Hi @randomtako welcome to the forums, The error in your crash report matches that of the crash report in the thread Carl has linked above, If you're enrolled in the insider program I would suggest leaving and then installing the latest updates. https://insider.windows.com/en-us/leave-program Thank you for responding. Oddly enough, as you can see in the image below, I didn't sign up for the Windows Insider program. Is there any other way to solve this problem? Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 23, 2022 Staff Share Posted September 23, 2022 25 minutes ago, randomtako said: Thank you for responding. Oddly enough, as you can see in the image below, I didn't sign up for the Windows Insider program. Is there any other way to solve this problem? Thanks for confirming, it appears on the update and security settings window the Insider program isn't listed as an option, which is likely ruling this out. as well as trying the above suggestion from N.P.M, you could try the below to disable the font preview cache. Restart your PC Launch Command Prompt On the basis you have installed Publisher in it's default location on the C drive type/copy cd "C:\Program Files\Affinity\Publisher\" and Enter Type/Copy Publisher --disable-font-preview-cache and Enter Publisher will now launch, you can then go back and try searching for a font again. Quote Link to comment Share on other sites More sharing options...
randomtako Posted September 23, 2022 Author Share Posted September 23, 2022 (edited) 53 minutes ago, N.P.M. said: Perhaps something like this; Don't type in anything in the text dropdown>just select the topmost font and use the arrowkeys to scroll down the list slowly. Take note of the font that it shows when it crashes. This font is probably corrupted. Uninstall this font to see of this helps. 38 minutes ago, NathanC said: Thanks for confirming, it appears on the update and security settings window the Insider program isn't listed as an option, which is likely ruling this out. as well as trying the above suggestion from N.P.M, you could try the below to disable the font preview cache. Restart your PC Launch Command Prompt On the basis you have installed Publisher in it's default location on the C drive type/copy cd "C:\Program Files\Affinity\Publisher\" and Enter Type/Copy Publisher --disable-font-preview-cache and Enter Publisher will now launch, you can then go back and try searching for a font again. Thank you for your answer. The font preview works fine in my case. The app crashes when I type something in the font section menu. See the attached video. Designer_vid.mp4 Edited September 23, 2022 by randomtako cadaver_x 1 Quote Link to comment Share on other sites More sharing options...
Mtrx Posted September 26, 2022 Share Posted September 26, 2022 The Command promt solution doesn't working. A tried some other programs, but only the 3 Affinity programs crashed. Any character i type (and only one character), so i dont think it is trying to jump a corrupted font and then crash. I thinking to reset the basic windows fonts, but i simply cant find a solution to this yet. I find this method (see picture), but it is simply not working. The button do nothing at all. randomtako 1 Quote Link to comment Share on other sites More sharing options...
randomtako Posted September 26, 2022 Author Share Posted September 26, 2022 (edited) More people are experiencing the same issue. Uninstalling the font does not work. Yesterday I uninstalled most of my fonts, and yet I am still experiencing the same issue. ================ UPDATE Idk why, but this solution is working. In my case, I modified the name of the designer program to "Designer --disable-font-preview-cache" and now it is no more crashing. Edited September 26, 2022 by randomtako jop and Affitoom 1 1 Quote Link to comment Share on other sites More sharing options...
Mtrx Posted September 26, 2022 Share Posted September 26, 2022 2 minutes ago, randomtako said: More people are experiencing the same issue. Uninstalling the font does not work. Yesterday I uninstalled most of my fonts, and yet I am still experiencing the same issue. I see... Perhaps this error only affects affinity programs. I tried to reproduce the error with other programs and was unsuccessful (InkScape, LightBurn, Word, Excel...) Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted September 26, 2022 Staff Share Posted September 26, 2022 I can confirm i've been able to replicate this after installing the latest updates on W10 and 11. Please see the below FAQ thread on how to resolve this: barrycosta 1 Quote Link to comment Share on other sites More sharing options...
HelloHelloHello Posted September 29, 2022 Share Posted September 29, 2022 Checking in here with the same problem. Crashes in both Affinity and Designer. Been trying different letters "A", "B", "C"... and they all seem to crash except the letter "Y" for some reason? Sounds to me like this is a MAJOR BUG in the most recent update of both programs. Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 29, 2022 Share Posted September 29, 2022 @HelloHelloHello Reading your posting, it's sounds to me, you haven't reading the forum rules and or the FAQs. And, of curse not the posting above yours. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
carl123 Posted September 29, 2022 Share Posted September 29, 2022 32 minutes ago, HelloHelloHello said: Sounds to me like this is a MAJOR BUG in the most recent update of both programs. @HelloHelloHello There are no recent updates of "both" programs The problem has been caused by a recent update to Windows 10/11 "Disabling" this update will rectify the problem, whilst investigations continue. Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
jop Posted September 29, 2022 Share Posted September 29, 2022 Well I had this same problem since the Windows 11:KB5017264 update for both publisher and designer. Affinity have to find a way to fix it somehow, because the other programs that I have on the same desktop doesn't have this bug. (ms words, ppt, illustrator, photoshop, blender and clip studio paint) Quote Link to comment Share on other sites More sharing options...
entropy Posted September 30, 2022 Share Posted September 30, 2022 22 hours ago, jop said: Well I had this same problem since the Windows 11:KB5017264 update for both publisher and designer. Affinity have to find a way to fix it somehow, because the other programs that I have on the same desktop doesn't have this bug. (ms words, ppt, illustrator, photoshop, blender and clip studio paint) I totally agree with you, eveything works fine, except Affinity products... I ditched adobe months ago, but now, I realize that affinity is full of bugs... And I don't see any solution provided for most of them, except "uncheck hardware accelation", no software update, just tricks user side. I'm at the point where I really consider to return to adobe. I mean, I really don't want, but honestly I can't work in decent conditions with Affinity. Artcraft and jop 2 Quote Link to comment Share on other sites More sharing options...
entropy Posted September 30, 2022 Share Posted September 30, 2022 6 minutes ago, N.P.M. said: See: I know. But do you understand that I don't want to spend my time on forums in order to be able to work ? I'm sick to do this kind of things, uninstall windows updates when all other programs works without issue, do some obscur tricks like limit affinity photo cpu usage to 6 threads... Do I need to adapt my OS to affinity products ? Why do the users need to do that ? Is it my job ? Artcraft and jop 2 Quote Link to comment Share on other sites More sharing options...
luismmartini Posted October 2, 2022 Share Posted October 2, 2022 On 9/26/2022 at 9:00 AM, randomtako said: More people are experiencing the same issue. Uninstalling the font does not work. Yesterday I uninstalled most of my fonts, and yet I am still experiencing the same issue. ================ UPDATE Idk why, but this solution is working. In my case, I modified the name of the designer program to "Designer --disable-font-preview-cache" and now it is no more crashing. work for me RGBear 1 Quote Link to comment Share on other sites More sharing options...
jop Posted October 12, 2022 Share Posted October 12, 2022 On 9/26/2022 at 8:00 PM, randomtako said: More people are experiencing the same issue. Uninstalling the font does not work. Yesterday I uninstalled most of my fonts, and yet I am still experiencing the same issue. ================ UPDATE Idk why, but this solution is working. In my case, I modified the name of the designer program to "Designer --disable-font-preview-cache" and now it is no more crashing. thanks, your're brilliant! Much better than the uninstall and pausing window update method. Quote Link to comment Share on other sites More sharing options...
barrycosta Posted October 13, 2022 Share Posted October 13, 2022 (edited) On 9/26/2022 at 9:33 AM, NathanC said: Thank you NathanC ... this solved my problem. I simply uninstalled Windows 10:KB5017262 now my font issues are fixed as well as duplicate pages and new page issues. Which is when I would right click on a page and press "duplicate page" and Affinity Publisher (Desktop) would crash immediately. Same for trying to insert a page. Would immediately crash. Now all fixed. THANK YOU THANK YOU THANK YOU for figuring this out! Update: 1 hour after writing this I tried to export a PDF of my current layouts from Affinity Publisher ... crashes every time. I am not able to export now from AP now. On 9/26/2022 at 9:33 AM, NathanC said: Edited October 13, 2022 by barrycosta 1 hour after adding this I tried something else and it failed. Used to work before. Now doesn't... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 13, 2022 Share Posted October 13, 2022 6 hours ago, barrycosta said: Update: 1 hour after writing this I tried to export a PDF of my current layouts from Affinity Publisher ... crashes every time. I am not able to export now from AP now. As this seems to be your first participation in this thread (aside from having Liked one of NathanC's posts), it's not obvious to me what you're "updating" in this update. For example, whether you've followed the steps shown in the FAQ and removed that errant Windows fix, or not? Please give us some more information. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Tim Kyarie Posted October 13, 2022 Share Posted October 13, 2022 Has Affinity managed to fix this bug? I have the same issue too. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 13, 2022 Share Posted October 13, 2022 1 hour ago, Tim Kyarie said: Has Affinity managed to fix this bug? I have the same issue too. The recommendation for now is to uninstall the Windows updates that have broken applications that use the Windows WPF functions. The bug is in Windows, from what I've read, not the Affinity applications, and ideally will be fixed by Microsoft. Tim Kyarie 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
ThiloL Posted October 21, 2022 Share Posted October 21, 2022 Still no solution? 😫 Quote Link to comment Share on other sites More sharing options...
herza Posted October 22, 2022 Share Posted October 22, 2022 On 9/26/2022 at 7:00 PM, randomtako said: More people are experiencing the same issue. Uninstalling the font does not work. Yesterday I uninstalled most of my fonts, and yet I am still experiencing the same issue. ================ UPDATE Idk why, but this solution is working. In my case, I modified the name of the designer program to "Designer --disable-font-preview-cache" and now it is no more crashing. This solution works for me. 👍 Though I haven't tried to uninstall some windows updates. Quote Link to comment Share on other sites More sharing options...
NunoF Posted October 22, 2022 Share Posted October 22, 2022 I have tried all solutions above but none works, AD continues to crash as soon as I try to use the font selection. (and I don´t have that windows update mentioned above) Quote Link to comment Share on other sites More sharing options...
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