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NathanC

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Everything posted by NathanC

  1. Hi @Lirrr, Please see the below FAQ thread on how to resolve this:
  2. I can confirm i've been able to replicate this after installing the latest updates on W10 and 11. Please see the below FAQ thread on how to resolve this:
  3. If the Affinity apps are crashing when typing into the Font selection box please uninstall the following updates dependant on your version of Windows: Windows 11:KB5017264 Windows 10:KB5017262 If you're unsure on how to uninstall these updates, please follow the below: Press the Windows Key + R and enter 'Control Panel' Go to 'Uninstall a program' Select 'View Installed updates' Find the associated KB number, right click and select 'Uninstall' Restart your PC
  4. Hi @Affinity user 54793 welcome to the forums, Could you provide me with the file and resources so I can investigate and attempt to replicate this? I've provided a private dropbox link below if you wish to upload them there. https://www.dropbox.com/request/vuKYQbOrFET0Jizk1qiE Many Thanks.
  5. Hi @roseha welcome to the forums, It would be best to start with a reboot of your Mac to then see if the behaviour continues following a reboot, if Photo refuses to close by normal means and is blocking a restart, you can force quit an app via activity monitor, see the apple guide below on how to do this: https://support.apple.com/en-gb/guide/activity-monitor/actmntr1002/mac If the behaviour continues after a reboot, try running through the below to reset Photo to it's default settings: With the app closed, hold down Ctrl and open Photo from the dock whilst holding down Ctrl A menu will appear with three boxes ticked, Press 'Clear' at the bottom right hand corner Photo will now launch, try and close down Photo
  6. Hi @grahamsmythe welcome to the forums, The Equivalent in Mac is CMD + Pageup/Down, you can customise these further in Preferences > Keyboard Shortcuts > Change dropdown to 'Document'
  7. We're just looking into this in more detail for how it managed to launch successfully with this interface. We'd pretty much covered that earlier when renaming the Affinity Publisher Folder in the ~/Library/Containers/ folder, however feel free to try again in combination with deleting the app on the App store. If you remove/rename the 'Affinity Publisher' folder in ~/Library/Containers/ and then remove the app on the app store and then re-install it this is essentially a clean install.
  8. Thanks for confirming, it appears on the update and security settings window the Insider program isn't listed as an option, which is likely ruling this out. as well as trying the above suggestion from N.P.M, you could try the below to disable the font preview cache. Restart your PC Launch Command Prompt On the basis you have installed Publisher in it's default location on the C drive type/copy cd "C:\Program Files\Affinity\Publisher\" and Enter Type/Copy Publisher --disable-font-preview-cache and Enter Publisher will now launch, you can then go back and try searching for a font again.
  9. Hi @randomtako welcome to the forums, The error in your crash report matches that of the crash report in the thread Carl has linked above, If you're enrolled in the insider program I would suggest leaving and then installing the latest updates. https://insider.windows.com/en-us/leave-program
  10. As far as I'm aware there isn't a way to change the Colour panel to 16 bit on iPad, there isn't a reference to a configurable setting within the iPad versions of the guides for the colour panel, so this would limit you to only selecting the 8 bit colour values as an approximation.
  11. Hi @Affinity Rat, I'd completely forgotten there is a separate option to change the colour panel to 16 bit on desktop, this will in turn allow you to use the colour picker to select 16 bit values on Desktop, I'm just confirming if/how this can be done on iPad.
  12. Thanks for confirming, since Publisher is launching on one user successfully but not the other, this could be related to interference from 3rd party apps, I would suggest closing all open apps on your main user before trying to launch Publisher. I've linked an article below which details different methods to see what apps are running on your Mac (both in the background and in the dock) as it would be beneficial to compare what's running on your main user and the new user via activity monitor and stopping any background tasks that were not running on your new user that could be causing the issue. https://macpaw.com/how-to/see-whats-running-mac
  13. Hi @Affinity Rat, Affinity will show colour values between 0 and 255 per channel in the Colour panels regardless if the image being edited has 8, 16 or 32bit colour depth, this is to simplify things from a user and UI perspective, the final image output will still be 16 bit as internal calculations will take place to convert the image to a 16 bit colour space. I've provided a link below which goes into a lot more detail on this topic, it is referencing Photoshop but the same logic applies to Affinity. https://www.quora.com/When-editing-in-RGB-16-bit-mode-in-Photoshop-why-are-colours-represented-by-8-bit-0-255-values-instead-of-16-bit-0-65-535-values
  14. Hi @Paul Buttrill welcome to the forums, As Psenda mentioned, Windows Properties isn't a particularly reliable method of identifying image metadata such as Colour space, according to some sources online, this will typically default to uncalibrated in Properties if it isn't sRGB. The CMYK profile is being embedded in the TIFF even with LZW compression which I confirmed via Apple Preview.
  15. If the app was able to work for a period of time on a new user before crashing this could indicate a certain set of actions/your file could be causing the crash. Are you able to get back into the app on the new guest user or is this now the same as your original user? If it's the same as your original user, can you create another test guest user (can delete the one created yesterday) and then see if the app launches successfully again, if it does, could you start a screen recording of you using the app and performing the same actions as yesterday so we can ascertain what might be causing the app to then crash and prevent further launches. Mac Screen Recording Guide: https://support.apple.com/en-gb/HT208721
  16. Hi @Gamtak, Is it possible that you have 'Preview' mode enabled along the toolbar? This will carry across into new documents if it's enabled.
  17. Hi @Autumn_Dew welcome to the forums, Are you using the Force Pressure to control size along the context toolbar or are you letting the pressure setting be determined by the Brush? Additionally, have you tried changing the Tablet Input method under Preferences > Tools to Low/High Precision(If it's not already) and resetting the app?
  18. Hi @vitaprimo, If I'm understanding your requirements correctly, its not currently possible to duplicate/copy selected nodes, as the duplicate action will always copy the curve(s) currently selected, there is an open feature request for this which I've linked below. Though it doesn't have an impact on this particular problem, is there any reason you're using Apple Remote Desktop to use Designer over just downloading the app on your local machine?
  19. This is a very unusual circumstance for these files needing to be amended, however we have another user with the same Hardware/OS version reporting the same issue as yourself, we are actively investigating this and will be trying to replicate this internally. If you could try the below suggestions to see if we can ascertain if it is something else causing the crash other than Metal: Go to ~/Library/Containers/ and find the ‘Affinity Publisher’ folder Right click and rename the folder to ‘Affinity Publisher Old’ (Note: The name change won’t be visible) Start up Publisher, this should then re-create the folder and hopefully launch If the above still crashes on startup, try creating a new temporary Mac user and running Publisher to rule out if it’s a user environment issue (Quick guide to creating a user: https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac) If it still crashes, could you provide a new crash report for comparison if one is available. Additionally, is it possible that your Mac automatically updated to 12.6 yesterday/the day before? Has there been recent any changes in terms of Hardware/Peripheral devices being used on the Mac?
  20. Thanks for confirming, might be a few settings within the file causing the crash, could you try running the below in Terminal to change your Display renderer from Metal to Software: sudo defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist DisplayTechnology2 0
  21. Hi @Meesh, I've linked the help guide page below which details the settings for each category in Application preferences. https://affinity.help/designer/English.lproj/pages/Workspace/preferences.html Additionally, Here's a link to a video tutorial which goes through the preference settings in Photo:
  22. This could be a permissions issue, try running with the sudo command added by running the below in Terminal: sudo defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist RasterNewMetal 0 Terminal will then prompt you for your Mac login password, enter your password (note: characters will not be echoed/shown in terminal) and press enter. Then try and open Publisher
  23. Thanks for confirming, i've noticed the crashing threads in both reports appear to point towards an issue with Metal(Hardware) Acceleration, could you follow the below to disable this from outside the app: Open up Terminal from the Launchpad Paste in the Following Command: defaults write ~/Library/Containers/com.seriflabs.affinitypublisher/Data/Library/Preferences/com.seriflabs.affinitypublisher.plist RasterNewMetal 0 Press Enter and load Affinity Publisher
  24. Hi @Dusty888 welcome to the forums, Could you clarify which specific tab's you're referring to on the UI? Could you provide screenshots of what you're referring to as-well?
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