NathanC

Hi @ecureuil, Under Mac System Settings -> Extensions -> Sharing ensure 'Add to Photos' is enabled and then check the menu in Photo again.

Welcome to the forums @Björn Kulms, This is currently logged with the developers, i'll bump the existing issue with your report. 🙂

Hi @Marathon1908, This is currently logged with the devs, I've updated and bumped the existing issue ref with your report.

Hi @Y..—, If you're running a multi-display setup it may be related to the below issue. You should be able to restore it via Window (Along the top menu bar) > Zoom. However, on your screenshot I can't see 'Window' as an option which is very strange. If you can't do this, I'd suggest resetting the app window states by following the below: Close all affinity apps Hold down CTRL and launch Publisher while still holding CTRL A 'Clear user data' menu will prompt, press 'Clear' at the bottom right The app will now launch with the UI and panels hopefully reset to their default positions.

Welcome to the forums @qrjusz, Try disabling Hardware Acceleration under the App Settings -> Performance, close the interface and restart for this to take effect before trying to export again. I've seen similar raster corruption in PDFs caused by metal previously.

Welcome to the forums @HelenP, The Affinity crash report back trace indicates towards Affinity::CloudServices::Content as the fault, which is related to the 'My account' feature for managing addon purchases and can occur when the app is entirely idle or in the background. This is currently under investigation with the developers so i'll bump the existing issue with your report and provide a copy of the crash report. I don't really have any advice on the Wacom tablet driver crash as that is a third party driver, you'd need to contact Wacom support if their driver or software is causing your Mac to crash.

Thanks, I can open your file with no issues, and it looks like you've got two linked resources, a PSD and SVG file both linked to a Dropbox folder. I've PM'd you a screenshot of these two file paths. Try renaming either the folder or resource in Dropbox to break the link in Designer to confirm you can open the file again. If this works, try re-linking them one at a time again and if it happens again break the link and try moving the resources to your local disk, re-link to confirm if the problem was the location.

HI @abra100pro, Feel free to upload the document to the private link below and we'll take a look. If you could also answer Walt's questions above that would also be helpful. https://www.dropbox.com/request/nzjStDP6d0al2eLjnp5Q

Hi @jweitzel, Can you send us a copy of your system report file to the upload link? Instructions below. https://www.dropbox.com/request/4qvWoIJGCwndRcXKmKZU Click the Apple icon, then select About This Mac. Select System Report… to open the System Information window. Click File, select Save, rename it to something practical, then click Save.

Welcome to the forums @Kunyakit, Could you share the document you're working on and a screen recording? I'm not observing this on either Mac or Windows after assigning a Layer tag colour when expanding an existing selection or a new marquee. Feel free to upload it to the private upload link below if you don't want to share it publicly. Upload: https://www.dropbox.com/request/81k3ycvbOqJYP9YkNwNL Thanks

Welcome to the forums @PeFreeDoM, As well as confirming the above, could you advise what font you're using?

Hi @Viktor CR, This is an issue currently logged with the developers, i'll bump the existing issue with your report.

Hi @Gr Eg Or, If you export to PDF/X4 you should find that the layers have been included in the PDF regardless of what's shown in the export dialog since this is supported in the spec. I've confirmed this after exporting from Desktop, the 'Include layers' box was unchecked after selecting the PDFX4 preset and could not be toggled, but after inspected my layered X4 document in Acrobat I found that all the layers were present. I can only conclude that this is a UI bug as it should be possible to toggle this setting in the export dialog, I'll get this logged with the developers.

Hi @NotMyFault, Thanks for your report, I've replicated and logged both issues with the devs.

Welcome to the forums @Raydar, Affinity can only read and parse the .PDF data stream contained within .AI files, so when importing .AI files you should be prompted with the 'PDF Options' menu when opening the document. In this dialog i'd recommend checking 'Favour editable text over fidelity' and 'Group Lines of text into text frames' and you should find that lines of text are grouped into singular frames for better text flow. https://affinity.help/designer2/English.lproj/pages/GetStarted/importPDF.html

Yeah, they can be quite large files so if the upload's going to take as long as a week on your connection I'd probably just leave it. Without the document it will be guesswork as we have nothing to inspect, but since you mentioned that you have ~200 linked images in the doc it's possible that the locations of these linked resources could be causing the app problems. Particularly if it hangs when the app is entirely idle. If your images are stored in an external location (Cloud storage, Network Drive, External drive) you could try re-locating them to your local storage, re-linking them in the app to the new local location and then seeing if the freezes persist.

Hi @Halex, This is a problem I have been able to re-produce on a Wacom BT S and the app in low precision mode, double taps do appear to trigger a full pressure stroke. I've logged this with the developers for further review and investigation. As you've identified using either High Precision or Windows ink avoids the double tap pressure issue, though I did not experience either of these even on a lower end GPU. Perhaps try setting the Retina Rendering setting to 'Automatic' instead of 'High Quality' in the app Settings > Performance.

It's good to hear that it works with OpenGL rendering without requiring a force redraw after every brush stroke. I'll raise your issue internally with regards to the Metal renderer to see if there's any potential factors causing this. However, we're more limited on Mac since the issue is evidently caused by Metal specific to your local environment, and performing basic steps such as a GPU driver re-install isn't really an option on Mac since this is handled via system updates unlike Windows. Since you mentioned that this only happened recently after an app update, I would be interested to hear if you roll back to your previous app version and then enable metal if it then works. This will help confirm if it is something external to the apps that has caused this. https://store.serif.com/en-gb/update/macos/photo/2/

Hi @Dave42, As well as the DMP file if you could send us a copy of your document we can confirm if the freeze can be replicated as well as any potential causes. I've provided a private upload link below. https://www.dropbox.com/request/cgZqysHPqDP4lqJjg6ib Thanks

Welcome to the forums @Michael Blechinger, I've just re-updated my Mac apps to 2.4.2 to check this and the context toolbar visibility state wasn't changed following the update, the only instance where it was missing was because I toggled it's visibility off before updating my app version so it's possible that this was the case, or there was a local issue with your app preferences file during the update but I can't replicate this.

Hi @Hangman, I've now logged these discrepancies with the developers. 👍

Hi @jweitzel, Thanks for the recording. If you first untick the 'Hardware Acceleration' option at the bottom this should unlock the 'Display' dropdown which you can then change from 'Metal' to 'OpenGL'. Once this has been done, close the interface and restart the app and then try again.

Hi @mannyarts, This does certainly appear to be unexpected behaviour when converting the mesh warp to curves, particularly as it occurs with the Mesh reset so no warping is applied. I've logged your file with the developers for further investigation.

Thanks for the update @jweitzel, As well as disabling Metal Compute in the app Settings -> Performance try setting the 'Display' setting to 'OpenGL' and then close the interface and restart for the change to take effect. Zooming in and out forces a redraw of the canvas area, this force redraw can also be triggered by holding and scrolling in and out of the canvas with the mouse wheel, but this should be happening automatically. Your setup sounds fairly standard to me, are you using a drawing tablet or any other notable peripherals? If it still doesn't work with OpenGL enabled, ideally we'll need a screen recording which shows the issue, if you don't wish to share it publicly I have added a private upload link below. Also, try having the Navigator panel open to see if your brush strokes appear in the navigator canvas preview. https://www.dropbox.com/request/4qvWoIJGCwndRcXKmKZU You could also try rolling back your app version if you found that this only started happening as of the last update, you can download the earlier versions from the link below. https://store.serif.com/en-gb/update/macos/photo/2/

Hi @nwhit, I've replicated and logged this with the developers, thanks for your report.