Jump to content

Photo 1.9.2.1035 reproducible crash

george++
 Share

Recommended Posts

george++

george++

Posted
  • Author
Posted

Hi Gabe,

Quote

Is this document specific? 

I really don't know. I have the sense the the previous version is more stable. This is a crash that I managed to reproduce. Some times the program crashed before but I considered it a coincidence

Quote

Can you replicate it in a new doc?

No

Quote

Can you keep an eye on the Task Manager...

There is no unusual activity when it crashes.

I've attached a crash report

2ab2bfd6-b0a1-4751-a2e7-21da8618dcb4.dmp

Link to comment
Share on other sites
Komatös

Komatös

Posted
Posted

Can you post the Hardware (CPU/GPU) you use and how much RAM is in your computer. Which Windows version is used.

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

Link to comment
Share on other sites
gingerging

gingerging

Posted
Posted (edited)

Since updating to this version I get a crash every 5 to 10 minutes.

Not sure what you changed but the stability of this is just awful now.  Bordering on unusable.

The crashes I get are so random, but always during standard image manipulation like curves, colour balancing etc.

So frustrating, especially considering one of the big points of this update was removing bugs!

Edited by gingerging
Link to comment
Share on other sites
Uncle Mez

Uncle Mez

Posted
Posted

is it me or i can't find this release "Photo 1.9.2.1035" on the beta channel?
is this a stable build ?

Never be the Same Again !
---
Dell Optiplex 3020M 
Intel Core i5-4590T @2.00GHz with 12GiB 1333 MHz DDR3
Intel HD 4500 Series
Windows 11 Pro N x64 21H2 + LibreOffice 7.3.5

My well suited Set of Apps [Production only]
* Affinity Suite [Designer + Photo + Publisher]
* Camtasia 2022 + CorelDraw Technical Suite 2022 + Blender 3.4.0 Alpha

Link to comment
Share on other sites
Uncle Mez

Uncle Mez

Posted
Posted
3 minutes ago, PeteMacca said:

Yes, 1.9.2.1035 is stable, and newer than the latest beta.

Thanks 
I received not the regular email about that so, i didn't knew.

Never be the Same Again !
---
Dell Optiplex 3020M 
Intel Core i5-4590T @2.00GHz with 12GiB 1333 MHz DDR3
Intel HD 4500 Series
Windows 11 Pro N x64 21H2 + LibreOffice 7.3.5

My well suited Set of Apps [Production only]
* Affinity Suite [Designer + Photo + Publisher]
* Camtasia 2022 + CorelDraw Technical Suite 2022 + Blender 3.4.0 Alpha

Link to comment
Share on other sites
Komatös

Komatös

Posted
Posted

@george++ 

My first recommendation is to update the Intel and the Nvidia drivers.

Secondly, if you haven't already done so, disable the hardware acceleration in Affinity Photo.  In the preferences you can also set the renderer. The Nvidia 1650 should be selected here.

Since the PC only has 8 GB of RAM and a dedicated GPU, switching off the iGPU in the BIOS could also help. The iGPU then no longer uses part of the RAM. 

 

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

Link to comment
Share on other sites
Gnobelix

Gnobelix

Posted
Posted
11 hours ago, gingerging said:

Since updating to this version I get a crash every 5 to 10 minutes.

Not sure what you changed but the stability of this is just awful now.  Bordering on unusable.

The crashes I get are so random, but always during standard image manipulation like curves, colour balancing etc.

So frustrating, especially considering one of the big points of this update was removing bugs!

Hello @gingerging,

Welcome to the forum.

My experience is , when OpenCl is enable, there are unexpected crashes or Affinity freezes.
Is OpenCl disable, workd Affinity well, but with a loss of speed.

Try the suggestions above to resolve the problem.
I think there will be an update or a new beta in the foreseeable future. 

Cheers

Affinity Photo 1.10.5.1342:   Affinity Photo-Beta 1.10.5.1342:     Affinity Designer 1.10.5.1342:  Affinity Designer-Beta 1.10.5.1342:

Affinity Publisher 1.10.5.1342:  Affinity Publisher-Beta 1.10.5.1282:    

Windows 10 Pro  (Version  21H2 Build 19044.1645)

 

Link to comment
Share on other sites
george++

george++

Posted
  • Author
Posted

Thank you both, for the tips

The GeForce Experience reports that my driver is up to date (465.89 Release Date 03/30/2021)

It is true that if I disable the hardware acceleration in Affinity Photo the application won't crash. But it is unpleasant to degrade the performance of the Affinity Photo by setting off the hardware acceleration

 

Link to comment
Share on other sites
Komatös

Komatös

Posted
Posted
2 hours ago, george++ said:

...But it is unpleasant to degrade the performance of the Affinity Photo by setting off the hardware acceleration

However, this is the only possible way to work with the programmes at the moment. 😟

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

Link to comment
Share on other sites
Gnobelix

Gnobelix

Posted
Posted
1 hour ago, Komatös said:

However, this is the only possible way to work with the programmes at the moment. 😟

I agree

Affinity Photo 1.10.5.1342:   Affinity Photo-Beta 1.10.5.1342:     Affinity Designer 1.10.5.1342:  Affinity Designer-Beta 1.10.5.1342:

Affinity Publisher 1.10.5.1342:  Affinity Publisher-Beta 1.10.5.1282:    

Windows 10 Pro  (Version  21H2 Build 19044.1645)

 

Link to comment
Share on other sites
gingerging

gingerging

Posted
Posted (edited)

Hi

Not really a fix is it.  Here is a users experience... Open. Crash.  Open a file. Crash.  Open, open a stack. Crash.  Run a stack, Crash.  Run stack, adjust curves. Crash.  Open file again, adjust balance, crash.  Adjust sharpness, crash. ... Use DSS - ok.  Use APP - ok.  Use anything else - ok.

The fix? - disable things that MIGHT make it work (not guaranteed) and will slow it down.  Maybe we'll take a look some time.

Remind me what i paid for?  Oh yes, an editing app that works!!!!!!!!!!!!!!!!!!!!!!!!!!

Rubbish, total rubbish.  Affinity, get your bloody act together, this is absolute dog $#!£.  Test your releases for pitys sake.

Get it done, its been weeks and nothing.  Sort it out and stop making excuses.

Edited by gingerging
Link to comment
Share on other sites
  • Moderators
Patrick Connor

Patrick Connor

Posted
  • Moderators
Posted

Hardware acceleration is working well for thousands of users, so it is on by default. We are still working on this but the driver manufacturers are working with us as we are calling functions that should work, but the drivers are crashing. This is bleeding edge development with NVIDIA and other hardware manufacturers working directly with us on a daily basis. 

Hardware acceleration is a new feature in 1.9.0 and if it does not work for you then turning Hardware acceleration off is not "degrading the software" , it is making it use the same codepath that 1.8.5 used to draw, so is as fast as it used to be.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites
Linslusen

Linslusen

Posted
Posted

Hi Affinity, I guess I'm currently holding an unofficial world record of crashes during one session (last night). I was trying to create a stack from 22 sky RAW shots, in order to create a star trail image. The stacking took some time, but eventually appeared, but when trying to edit the stack following James Ritson's video it crashed. I started anew, new crash, succeded in saving the file, but never got around to Flatten the stack, the program just froze or crashed. Not possible to export the file to a JPEG. Not possible to export a slice. I've tried the same procedure in the Beta with similar results. It seems that after the last update or two updates, the program appears much more unstable, crashes at all occations (no pattern identifiable), and is visibly slower in loading RAW images. This is really no fun at all.

Link to comment
Share on other sites
Komatös

Komatös

Posted
Posted

@Linslusen Hello, please provide us with information discribed here:

https://forum.affinity.serif.com/index.php?/forum/71-bug-reporting/

AMD Ryzen 5 5600G | 32 GB DDR4 3200MHz | Sapphire RX 5600 XT 6 GB | Windows 11 Pro (22H2 Build 22621.436)
Affinity Suite V1.10.5.1342
Better translations with: https://www.deepl.com/translator  
SVG preview in Windows Explorer with "SVG-See  Download SVG-See

Those who want to achieve something are looking for solutions,
the others always see only the problem.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
 Share
Go to topic listing
×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

  I accept