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StevenS

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  1. Thanks
    StevenS reacted to walt.farrell in Switch license from Affinity store to Windows store   
    Welcome to the Serif Affinity forums, Wayne.
    From what we've seen, Serif currently doesn't allow that, and they have not shown any signs of considering it.
    I've seen some advantages to purchasing directly from Serif. For one, it's easier to interface to the Affinity applications from other software that supports external editors. For another, you can downgrade to an earlier release of the program if you don't like the results after an upgrade to a newer release. It's also easier to install on additional computers used by family members who have different Windows Store login accounts. And it may be easier to get new updates if you move to a different part of the world, which uses a different Windows Store. But it's possible none of those is important to you.
    But if you still want to switch, and if you purchased within the last 14 days, you could make use of Serif's 14-day money-back return policy, and repurchase from the Windows Store. If you qualify and want to do that, you can email affinityreturns@serif.com to begin the process.
     
  2. Like
    StevenS reacted to alfacinha in Affinity Photo Workbook - shipping question   
    Great, thanks!
  3. Like
    StevenS reacted to emmrecs01 in How do I download my affinity to my new computer   
    @Jeannieg
    Welcome to the Affinity forums.
    I'm not a Mac owner but my understanding is that you log into your Mac App Store account, ensuring you use the same log-in details as you used for your original purchase, and you should find your Affinity app (which one, by the way?) listed and available to download and install.  I seem to remember one suggestion made to other users who have experienced problems redownloading from both the Windows and Mac App Stores to try logging out and then logging back in if the needed app is not initially listed.
    HTH
    Jeff
  4. Like
    StevenS got a reaction from Boldlinedesign in Will be a free update from 1.9 to 2.0?   
    Hi Eloy,
    Welcome to the Affinity forum, I will try my best to simplify this.
    There is no limit to the number of updates that anyone would receive.
    Any purchase from our site prior to us releasing 2.0 will receive all future 1.x updates for free, so in essence the sooner someone gets one of our apps, the more updates they will receive.
    If you bought at 1.9 then you would get any 1.9.x updates free, before 2.0 was launched.
    In summary, get any 1.x version and get all 1.x updates that follow. Version 2 is a new purchase for everyone with all 2.x updates included.
  5. Thanks
    StevenS reacted to Alfred in One Licence on a Desktop and a Laptop   
    Welcome to the Serif Affinity Forums, Reiner.
    Each licence covers multiple computers, as long as no one else is using the app for commercial purposes. So your licence for the Windows version allows you to install Affinity Photo on your new laptop (and your licence for the Mac version would allow you to install it on an iMac or another MacBook).
    If you purchased from the Affinity Store, sign into your account to download the installer and retrieve your product key. If you purchased from the Microsoft Store, sign in using the Microsoft Account details that you used when making the purchase.
  6. Like
    StevenS got a reaction from Boldlinedesign in Will be a free update from 1.9 to 2.0?   
    Hi Eloy,
    Welcome to the Affinity forum, I will try my best to simplify this.
    There is no limit to the number of updates that anyone would receive.
    Any purchase from our site prior to us releasing 2.0 will receive all future 1.x updates for free, so in essence the sooner someone gets one of our apps, the more updates they will receive.
    If you bought at 1.9 then you would get any 1.9.x updates free, before 2.0 was launched.
    In summary, get any 1.x version and get all 1.x updates that follow. Version 2 is a new purchase for everyone with all 2.x updates included.
  7. Thanks
    StevenS reacted to walt.farrell in Pre-purchase questions   
    For downloading to computers that use a different Windows Store account (e.g., family members' PCs) it will (I think) be easier to download/install on the additional PCs if the Serif products are purchased from Serif directly, rather than from Microsoft.
    Also, if one wants to be able to revert to an earlier version of the product, that may not be possible unless one has purchased directly from Serif.
    Finally, I do not know what the refund policies are with the Windows Store, but with purchases from the Serif Affinity store you have a 14-day, no questions asked, return policy that will give you a full refund on your purchase price.
    Overall, I recommend buying directly from Serif.
  8. Thanks
    StevenS reacted to emmrecs01 in Pre-purchase questions   
    @RodrigoVWB
    Welcome to the Affinity forums.
    There is no difference between the version sold on the Windows Store and that sold directly by Serif.  If you purchase via the store, your installation is tied to your Store Account and no serial key is needed.  Additional downloads (for other computers which you own/control) will also be possible from your store account.  Updates will be downloadable from the store as they are made available by Serif and Microsoft.
    If you purchase direct from Serif, you will be given a serial key for installation and you will automatically have a Serif Store Account, from which you can redownload your software if you ever need to, e.g. to install it on another computer which you own/control.  Updates will arrive either "automatically" or via download from that store account.
    As to costs of upgrades: all upgrades to version 1 are free.  When version 2 is released, quite likely not for some years yet (based on the length of time - several years - since the first iteration of version 1 was released) it will be a paid upgrade but users will clearly have the option to not buy the upgrade is they do not wish to do so.  Version 1 will continue to "work" for as long as the operating system allows it to, i.e. until Microsoft make some major change which renders version 1 of any Affinity app unusable.
    HTH
    Jeff
  9. Like
    StevenS reacted to emmrecs01 in OLD PRODUCT   
    @Mairead
    Welcome to the Affinity forums, dedicated to the Affinity range of products from Serif.
    PhotoPlus X2 is a very old version of software from the "legacy" range of Serif products.  I'm unclear about what info you need to retrieve but I suggest you would be more likely to receive helpful answers if you post to the forum dedicated to those legacy products, Community Plus, here.
    HTH
    Jeff
  10. Like
    StevenS reacted to My Strawberry Monkey in Ohhh My Strawberry Monkey   
    Thanks Affinity, Strawberry Monkey and the gang had a great time yesterday at HQ! So much so he's hijacked the building! #sorrynotsorry
    Was great to see you guys! @MattP  @Chris B @Ash
    Allan
     


  11. Thanks
    StevenS got a reaction from Tiga Wu in Is it possible to transfer my apple store purchase to my affinity account?   
    Hi @Tiga Wu,
    Welcome to the Affinity forum.
    Unfortunately it is not possible to transfer App Store purchases to an Affinity Store account.
  12. Thanks
    StevenS got a reaction from Michael Cunningham in Should I purchase from the mac app store or the direct download?   
    Hi Michael,
    Welcome to the Affinity forum.
    If you purchase through the App Store the free content can be claimed through the in-app welcome screen.
  13. Thanks
    StevenS reacted to emmrecs01 in Pre-purchase / License Question   
    @coop75
    Welcome to the Affinity forums.
    Each Affinity licence covers all machines of the same operating system owned and controlled by the licence holder.  So, in your situation, one licence will cover you for both home and office.
    HTH
    Jeff
  14. Thanks
    StevenS reacted to SuperDelphi in Affinity Publisher - how many installations?   
    Hello Cyffo, you can install the Affinity apps as many times as you want, while you're the only to use them!
  15. Like
    StevenS reacted to Yurai in Licence Key - wrong sytem   
    Thanks for the information @StevenS. I connected with returns team was able to get a refund and repurchase the correct version a couple of days ago but totally forgot to mention it here. 
  16. Like
    StevenS reacted to erickb in Publisher for Mac El Capitan ?   
    I found the answer ... it will work
  17. Like
    StevenS reacted to levelbest in Pre-Release Sale Emails to Serif Get No Response   
    Thanks very much. I will check that our straight away (after my first cuppa anyway).
  18. Thanks
    StevenS reacted to Patrick Connor in Pre-Release Sale Emails to Serif Get No Response   
    @levelbest
    We replied to you 6 and again 5 days ago. Please search your junk email and spam for emails from affinity@serif.com . You may need to whitelist affinity@serif.com to get future replies to your inbox. 
    Our response to your query both times in relation to buying 2 pre-launch licenses was this
    I suggest that you could whitelist AffinityOrders@Serif.com and use that to send us the Transaction ID when you have paid.
  19. Like
    StevenS got a reaction from Boldlinedesign in Will be a free update from 1.9 to 2.0?   
    Hi Eloy,
    Welcome to the Affinity forum, I will try my best to simplify this.
    There is no limit to the number of updates that anyone would receive.
    Any purchase from our site prior to us releasing 2.0 will receive all future 1.x updates for free, so in essence the sooner someone gets one of our apps, the more updates they will receive.
    If you bought at 1.9 then you would get any 1.9.x updates free, before 2.0 was launched.
    In summary, get any 1.x version and get all 1.x updates that follow. Version 2 is a new purchase for everyone with all 2.x updates included.
  20. Thanks
    StevenS reacted to walt.farrell in If purchased Mac version, is there a discount for Windows version?   
    Serif does not offer such discounts, except possibly to businesses making volume purchases. Individuals pay full price for both licenses. 
    However, there are often 20% off sales, such as the one that's going on right now.
  21. Like
    StevenS got a reaction from Friksel in Just a shout out to Serif!   
    We're pleased to hear this and thank you for taking the time to provide us with this feedback 
  22. Thanks
    StevenS got a reaction from nezumi in Emails/Promos   
    Hi @nezumi,

    I did look in to is for you and when searching the email system using the email address you have associated with your forum account, this is what I found...



    ...It may be worth checking your Spam/Junk folder, failing that search your mailboxes for any emails from affinity@serif.com. If you still don't see anything it's a mystery, but I would encourage you to add that email address to your address book in case the emails are being filtered to parts unknown.
  23. Like
    StevenS got a reaction from Alfred in Bought designer 2 days before it went on sale   
    Hi @softsound,
    Unfortunately the very nature of a sale means that there will always be someone who has just missed it. It is one of the many reasons that we offer a 14 day money back guarantee.
    We can see that you have (correctly) contacted the Returns team and they will get back in touch with you as soon as they can.
    * For anyone else finding this post in the future, please contact affinityreturns@serif.com
  24. Thanks
    StevenS reacted to walt.farrell in Workbook   
    FIrst, it is important to understand that the workbooks are not manuals, in the usual sense of the term. They do not, and are not intended to, explain everything in the product. They explain the basics of the product, and then they provide examples of some common situations you might face, and how to deal with them.
    As I understand it, all of the examples should continue to be relevant, and all the approaches they document should still work.
    But the current workbooks (again, as I understant the situation) have very few changes to cover new 1.7 features. Obviously, someone from Serif would know more, but I think they're quite busy at the moment dealing with the rollout of 1.7 yesterday, and issues that some users are having.
  25. Thanks
    StevenS reacted to Pšenda in Workbook   
    This is not "upgrade", but "update", and this is free.
    Upgrade to version 2.x will be paid.
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