dke Posted March 28, 2019 Posted March 28, 2019 Beta 1.7.0.284 freezes when I open an image and try to use HSL. My system is Windows 7 Home Premium 64 bit. Regards, dke
Rick G Posted March 29, 2019 Posted March 29, 2019 Mine is working but I am on Windows 10 x64 Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor
HVDB Photography Posted March 29, 2019 Posted March 29, 2019 6 hours ago, Rick G said: Mine is working but I am on Windows 10 x64 confirmed Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB
Gnobelix Posted March 29, 2019 Posted March 29, 2019 7 hours ago, Rick G said: Mine is working but I am on Windows 10 x64 I can confirm this. Affinity Photo 2.5: Affinity Photo 1.10.6: Affinity Designer 2.5: Affinity Designer 1.10.6: Affinity Publisher 2.5: Affinity Publisher 1.10.6: Windows 11 Pro (Version 24H2 Build (26100.3037)
Staff Chris B Posted March 29, 2019 Staff Posted March 29, 2019 Hi dke, It is working for me too on Windows 10 x64. I'm just waiting to get access to a Windows 7 machine/VM. It might be image specific so would you mind trying some different images from different cameras (if possible) and maybe attach the image you tried. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
dke Posted March 29, 2019 Author Posted March 29, 2019 (edited) I tried different images (jpg and tiff) from different cameras and softwares. The problem is not image specific. As soon as I try to use HSL beta 1.7.0.284 freezes and doesn't respond. Even when I develop a raw image in beta 1.7.0.284 and click on HSL afterwards AP freezes. Edited March 29, 2019 by dke additional information Chris B 1
Staff Chris B Posted March 29, 2019 Staff Posted March 29, 2019 We've just tried this on Windows 7 using the sample images and cannot reproduce it. Did this happen in a previous version of the beta or do you think this is a new issue to build 284? Would you be able to create a dump file and upload it to this private Dropbox folder? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
dke Posted March 29, 2019 Author Posted March 29, 2019 (edited) Uninstalling and new installing of beta 1.7.0. 284 didn't solve the problem. I have uploaded a dump. The betas 1.7.0.256 and 1.7.0.258 didn't work with files from my D7200. So I don't know wether the HSL problem is new in beta *.284. Beta *.251 worked for me (HSL included). Regards, dke Edited March 29, 2019 by dke additional information
dmstraker Posted March 29, 2019 Posted March 29, 2019 I've had the same. Load image. HSL. Freeze, crash. Win10, latest update. Beta 258. I've tried repeating (it repeats), rebooting the PC and using different images. Same effect. Other adjustments work ok. Yet I've got 258 on my Microsoft Surface and it works fine! Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
Staff Patrick Connor Posted March 29, 2019 Staff Posted March 29, 2019 Is this an HSL effect applied from scratch, or loading a document that already had one applied and adjusting it (or both)? Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
dmstraker Posted March 29, 2019 Posted March 29, 2019 21 minutes ago, Patrick Connor said: Is this an HSL effect applied from scratch, or loading a document that already had one applied and adjusting it (or both)? From scratch. Load jpg (I've tried several). Apply HSL. Adjustment box doesn't even come up. Freeze then crash the moment you click HSL. Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
dmstraker Posted March 29, 2019 Posted March 29, 2019 ... I also just tried doing a reinstall (checking 'Repair'). Same effect. Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
Staff Patrick Connor Posted March 29, 2019 Staff Posted March 29, 2019 Confirmed, thanks. I will get this reported to the developers. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Staff Patrick Connor Posted March 29, 2019 Staff Posted March 29, 2019 And now I cannot get it to happen again :-/ .... a full recipe is eluding me, which often means uninitialised memory. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
dmstraker Posted March 29, 2019 Posted March 29, 2019 Here's a video of it happening: Patrick Connor 1 Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
Staff Patrick Connor Posted March 29, 2019 Staff Posted March 29, 2019 Could the people who are having this problem please tell me how many screens they have attached to the PC, and what DPI they are running. Thanks Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
dmstraker Posted March 29, 2019 Posted March 29, 2019 Two screens. Top screen is Philips 40" 4k, 3840 x 2160. Bottom screen is Benq 18122 21" 1920 x 1080. Aha. Tried it on top screen and HSL works ok. Tried it on bottom screen. HSL adjustment box appears on top window. Dragging it down to bottom window and crash happens just as I'm dragging it in! Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
Staff Patrick Connor Posted March 29, 2019 Staff Posted March 29, 2019 Ha, thought so. DPI used for each screen please Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
dmstraker Posted March 29, 2019 Posted March 29, 2019 Where would I find DPI, @Patrick Connor? No indication in display adaptor properties as below. Can you calculate from screen size and resolution as previous message? (Note: Philips display has 'Scale and Layout' at 150%, while Benq is at 100%. Patrick Connor 1 Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
dke Posted March 29, 2019 Author Posted March 29, 2019 I use only one screen and a DPI setting of 120%. Regards, dke Patrick Connor 1
dke Posted March 29, 2019 Author Posted March 29, 2019 40 minutes ago, Patrick Connor said: Could the people who are having this problem please tell me how many screens they have attached to the PC, and what DPI they are running. Thanks Congrats Patrick. It seems that you have found the reason for the problems. When I set DPI to the standard setting of 100% HSL is working. I need a higher setting for my old eyes. If Windows allows me a setting of 120% then Affinity Photo should of course do that too. Regards, dke
dke Posted March 29, 2019 Author Posted March 29, 2019 1 hour ago, dmstraker said: Where would I find DPI look here Dave https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html Regards, dke
dmstraker Posted March 30, 2019 Posted March 30, 2019 15 hours ago, dke said: look here Dave https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html Regards, dke Thanks, dke. This indicates that I've posted enough info for the Affinity folks to calculate the DPI as described. The 'Scale and Layout' percentage control seems to be used to control layout and text, to help programmers scale boxes and text to usable and readable sizes, though quite rightly they do not change screen resolution, allowing images to take advantage of the underlying screen resolution. I guess it doesn't help that the Scale and Layout info is a bit vague where says 'text, apps and other items', without indicating what those 'other items' might be or what might be done. Dave Straker Cameras: Sony A7R2, RX100V Computers: Win10: Chillblast i9 Custom + Philips 40in 4K & Benq 23in; Surface Pro 4 i5; iPad Pro 11" Favourite word: Aha. For me and for others.
PixelDude Raoul Posted April 2, 2019 Posted April 2, 2019 Windows 10 - AP 1.7.0.284 two screens, laptop asus and second 24" monitor BENQ with AP on itBij tikken op de HSL-laag in aanpassingen, wordt het programma gesloten. Ik kan alleen het beeld recupereren door 'het bestand opnieuw vast te houden'. A nice picture doesn't have to be a 'technical good' one, but 'different' from all other ones. Mother earth is a source of life, not a resource. www.pixeldude.be
Staff Chris B Posted April 3, 2019 Staff Posted April 3, 2019 I believe we have identified the cause of this issue. It should be resolved in the next build. mr.mare and Gnobelix 2 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
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