Alex_M Posted March 16, 2018 Share Posted March 16, 2018 Sometimes when I drag out a horizontal guide from the ruler it comes out vertical. Why does that happen and how do I prevent it? Quote Affinity Photo 2.4.2 for Windows ◾ OS: Windows 10 Pro x64 ver. 22H2 ◾ CPU: AMD Ryzen 7950X 16-core ◾ RAM: 64 GB DDR5-6400 ◾ GPU: MSI GeForce RTX 3090 Suprim X 24GB / driver 526.98 ◾ NVMe SSD Samsung 980 Pro 1 TB ◾ Monitors: 2x Eizo ColorEdge CS2420 24" Link to comment Share on other sites More sharing options...
Gear maker Posted March 16, 2018 Share Posted March 16, 2018 Alex, on a mac if the option key (probably the alt key on Windows) is held down the guide will be the opposite of expected. Instead being placed in line with the cursor's position. Make sure it's not down when starting to drag the guide from the ruler. Quote iMac (27-inch, Late 2009) with macOS Sierra Link to comment Share on other sites More sharing options...
Alex_M Posted March 16, 2018 Author Share Posted March 16, 2018 I know about this feature and I'm not holding down ALT. I actually found out why it happens. If I pan up or down and then very quickly after I drag out a horizontal guide, it will be vertical. I can reproduce this every time. Looks like a bug to me. I can't reproduce the same behavior for getting horizontal lines from the vertical ruler. Should I report this in the bugs section? EDIT: Actually scratch that. It happens when I drag the horizontal guides at an angle, not perfectly straight down. Is it supposed to do this? I also can't reproduce this behavior on the vertical ruler, it gives me vertical guides no matter the angle I drag them out at. So again, maybe a bug? EDIT2: Maybe I was wrong again. I think it happens if I drag out the guide quickly. If I drag it slowly it's always horizontal. Quote Affinity Photo 2.4.2 for Windows ◾ OS: Windows 10 Pro x64 ver. 22H2 ◾ CPU: AMD Ryzen 7950X 16-core ◾ RAM: 64 GB DDR5-6400 ◾ GPU: MSI GeForce RTX 3090 Suprim X 24GB / driver 526.98 ◾ NVMe SSD Samsung 980 Pro 1 TB ◾ Monitors: 2x Eizo ColorEdge CS2420 24" Link to comment Share on other sites More sharing options...
Staff DWright Posted March 18, 2018 Staff Share Posted March 18, 2018 Hi Alex_M, Is it possible for you to take a screen recording of this as I have not been able to replicate this issue Quote Link to comment Share on other sites More sharing options...
firstdefence Posted March 19, 2018 Share Posted March 19, 2018 I've tried doing what the OP is saying is happening in AP and no matter what I do I cannot replicate it. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
dutchshader Posted March 19, 2018 Share Posted March 19, 2018 i don't know what it triggers, but i get the same as Alex-m. all guides are dragged from the horizontal ruler. Edit: same thing happens in designer Quote intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
Polygonius Posted March 19, 2018 Share Posted March 19, 2018 Not here: I tried with different angles and different speeds, all fine. Things like that are not seldom limited to an OS or other special configuration: I use AP 167, OSX10.11.6, Better touch tool 2.405 Quote OSX 12.5 / iMac Retina 27" / Radeon Pro 580X / Metall: on! --- WWG1WGA WW! Link to comment Share on other sites More sharing options...
R C-R Posted March 19, 2018 Share Posted March 19, 2018 37 minutes ago, dutchshader said: i don't know what it triggers, but i get the same as Alex-m. Like for @firstdefence & @Polygonius, I cannot duplicate this behavior. On my Mac, no matter how fast or at what angle I drag out the guideline, it works as expected. I suppose it is possible it is a Windows-only bug, but I think it is more likely that it is caused by some third party add-on that (for instance) intercepts user inputs before they get to the app to provide some sort of workflow enhancement or additional features. It does not necessarily have to be anything that would normally apply to an Affinity app; it could simply be that it temporarily changes a flag or variable or the like somewhere that affects how the system level code processes keyboard and/or mouse input & does not always change it back quickly enough to prevent it affecting the Affinity app. At least on Macs, this often is the result of an add-on calling a system-provided API at an undocumented entry point or one reserved for use exclusively by the OS. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Polygonius Posted March 19, 2018 Share Posted March 19, 2018 18 minutes ago, R C-R said: At least on Macs, this often is the result of an add-on calling a system-provided API at an undocumented entry point or one reserved for use exclusively by the OS. Yeah, i believe that too. Maybe its a special entry in system-prefrences, maybe for mouse-behavior???? For me: Some standard-Serif - behavior does not work, cause i have special mouse and help-settings... from booth: OSX preferences and BTT. They are very special and Serif could not reproduce a misbehavior without this infos. Serif would save time, if they implement a simple "create system-report" button (like after a crash) whenever you need, which listed all relavant settings and tweaks by the owner. Quote OSX 12.5 / iMac Retina 27" / Radeon Pro 580X / Metall: on! --- WWG1WGA WW! Link to comment Share on other sites More sharing options...
R C-R Posted March 19, 2018 Share Posted March 19, 2018 12 minutes ago, Polygonius said: Serif would save time, if they implement a simple "create system-report" button (like after a crash) whenever you need, which listed all relavant settings and tweaks by the owner. For what I think should be obvious reasons, this is something that only the OS must be (& usually is) allowed do. If nothing else, allowing an app to gather all that data on its own would create security holes big enough to drive a truck through. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Polygonius Posted March 19, 2018 Share Posted March 19, 2018 48 minutes ago, R C-R said: this is something that only the OS must be (& usually is) allowed do. Right, but i´m afraid a normal user does not know how to find /"print" this. So this "implementation" is just a ask to the OS: please create a text file with sys-report. Not more! Quote OSX 12.5 / iMac Retina 27" / Radeon Pro 580X / Metall: on! --- WWG1WGA WW! Link to comment Share on other sites More sharing options...
firstdefence Posted March 19, 2018 Share Posted March 19, 2018 @Alex_M How are you dragging the guides out? Using a Mouse Using a Tablet/Pen Using Telekinesis Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
R C-R Posted March 19, 2018 Share Posted March 19, 2018 36 minutes ago, Polygonius said: Right, but i´m afraid a normal user does not know how to find /"print" this. So this "implementation" is just a ask to the OS: please create a text file with sys-report. Not more! If you mean building something into any app running in user space to do this, at least some of the potential security vulnerabilities would still be there. To mitigate this risk the feature would have to be very carefully coded -- it is in no way so simple that "just" is an appropriate way to describe it, so to speak. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Alex_M Posted March 28, 2018 Author Share Posted March 28, 2018 I think that I can now reproduce the problem 100% of the time. You just need to drag the guides from the bottom 1-2 pixels of the horizontal ruler. If you drag even a bit above this point it won't happen. Try it out for yourselves. The same bug is not reproducible on the vertical ruler. I am using a mouse as my pointing device (Logitech G102). Quote Affinity Photo 2.4.2 for Windows ◾ OS: Windows 10 Pro x64 ver. 22H2 ◾ CPU: AMD Ryzen 7950X 16-core ◾ RAM: 64 GB DDR5-6400 ◾ GPU: MSI GeForce RTX 3090 Suprim X 24GB / driver 526.98 ◾ NVMe SSD Samsung 980 Pro 1 TB ◾ Monitors: 2x Eizo ColorEdge CS2420 24" Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2018 Share Posted March 28, 2018 14 minutes ago, Alex_M said: I think that I can now reproduce the problem 100% of the time. You just need to drag the guides from the bottom 1-2 pixels of the horizontal ruler. If you drag even a bit above this point it won't happen. Try it out for yourselves. The same bug is not reproducible on the vertical ruler. I am using a mouse as my pointing device (Logitech G102). Nice feature you've discovered, Alex. Saves mouse motion, allowing one to get either vertical or horizontal guides using the one ruler Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
R C-R Posted March 28, 2018 Share Posted March 28, 2018 58 minutes ago, Alex_M said: I think that I can now reproduce the problem 100% of the time. You just need to drag the guides from the bottom 1-2 pixels of the horizontal ruler. If you drag even a bit above this point it won't happen. Try it out for yourselves. I tried it for myself & it does not happen for me on the Mac version of either app. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
GRAFKOM Posted March 28, 2018 Share Posted March 28, 2018 It is exactly as he writes R C-R. You just need to drag the guides from the bottom 1-2 pixels of the horizontal ruler. It interferes with work. 20180328_211910.mp4 Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 28, 2018 Share Posted March 28, 2018 53 minutes ago, GRAFKOM said: It is exactly as he writes R C-R. You just need to drag the guides from the bottom 1-2 pixels of the horizontal ruler. It does not happen on my Mac. You are running Windows, so I assume this is some sort of Windows-only bug, or possibly due to a conflict with some other software -- I seem to remember someone reporting something like this that turned out to be a software conflict but I do not remember any of the details. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2018 Share Posted March 28, 2018 Well, several of us on Windows are seeing it, which may make it less likely to be a software conflict Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
R C-R Posted March 28, 2018 Share Posted March 28, 2018 56 minutes ago, walt.farrell said: Well, several of us on Windows are seeing it, which may make it less likely to be a software conflict Unless, of course, you are all running the same conflicting software ... Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2018 Share Posted March 28, 2018 3 minutes ago, R C-R said: Unless, of course, you are all running the same conflicting software ... True, but it would probably also have to be a fairly popular piece of software Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
firstdefence Posted March 29, 2018 Share Posted March 29, 2018 Well, I zoomed in epically, mainly to make sure I was hitting the 1-2 pixel range and remove inaccurate selection of the reproducible problem. See Gif for how much I zoomed in, but I still cannot reproduce vertical guides from the horizontal ruler. However if I continue to zoom in there is a point where the guides don't show, they are there and you can create new ones but until you zoom out a bit they remain hidden. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
R C-R Posted March 29, 2018 Share Posted March 29, 2018 15 minutes ago, firstdefence said: Well, I zoomed in epically, mainly to make sure I was hitting the 1-2 pixel range and remove inaccurate selection of the reproducible problem. See Gif for how much I zoomed in, but I still cannot reproduce vertical guides from the horizontal ruler. I even tried using the Mac's System Preferences > Accessibility > Zoom option to magnify the screen to 4X normal size & I still could not reproduce this problem. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
firstdefence Posted March 29, 2018 Share Posted March 29, 2018 Just now, R C-R said: I even tried using the Mac's System Preferences > Accessibility > Zoom option to magnify the screen to 4X normal size & I still could not reproduce this problem. Looking more and more like a windows thing, have you tried zooming in massively to see if the guides hide? Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
R C-R Posted March 29, 2018 Share Posted March 29, 2018 1 minute ago, firstdefence said: Looking more and more like a windows thing, have you tried zooming in massively to see if the guides hide? I tried zooming in to 30,000% (without the accessibility option enabled) but for me the guides don't hide as long as they are within the canvas area. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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