DWright

Hi @Andrew Grazier, Are you using standard NEF compression as my sample RAW files from the Z5ii open in Photo 2.6.3

Hi @Chris-PA, If you have a multi-user licence then you can add the OpenAssets login details to a defaults licence file, can you please use this contact form to provide more details of your licence and OpenAssets login details and I can create this file for you.

Hi @TwOMags, Please use this Support Form to submit a support ticket and we can then provide with instructions on deploying your Affinity Publisher over your network.

I have sent you a DM regarding this

Hi @KenLow, In the 2.6.2 update for Photo 2 if you change the RAW engine to Serif Labs in the Develop assistant section of the Photo settings then the RAW files from the Nikon Z5ii will then open.

CraftArtist 2 not opening We have taken the Daisy Trail website offline and this has caused an issue with CraftArtist 2 not opening as it is trying to access this website. To resolve this issue please do one of the following options Option A Disable you Internet connection by disabling your WiFi or Ethernet connection you will need to do this each time you wish to open CraftArtist 2 To do this please go to Start > Run... (or hold down the Windows key and press R) and type control into the box. Press OK, The Control panel will now be shown in the search window type view network connections and in the main windows click this option and your network connections will then be shown. to disable the connection right click the WiFi or Ethernet connection depending on the method that you connect to the Internet and from the popup menu select Disable Start CraftArtist 2 and once the program has started right click the WiFi or Ethernet connection again and select Enable to reconnect to the Internet. Option B This method will alter the Windows registry key for CraftArtist 2 to prevent the program from trying to access the Daisy Trail website. Please Download the CraftArtist2 Start Fix file to your computer then change the file extension from .txt to .reg then open the file. You will be shown two warning messages please accept both of these messages to allow the file to open and this will update the CraftArtist 2 registry key to allow the program to open. If you do not see the file extension of the downloaded file please do the following step to enable them: 1. Open File Explorer 2. Click the View tab 3. In the Show/hide group, check the File name extensions box CraftArtist2 Start Fix.txt

Hi @k12slave, Can you please Email us at edusupport@serif.com with more information on the crashes that you are encountering and any crash reports that are being generated, these reports can be found in the following locations. Photo %appdata%\Affinity\Photo\2.0\CrashReports\reports Designer %appdata%\Affinity\Designer\2.0\CrashReports\reports Publisher %appdata%\Affinity\Publisher\2.0\CrashReports\reports

Hi @Steve "Ed", In the Auto-Correct section of Publisher settings please check if the option Superscript ordinals as they are typed is enabled as this will automatically superscript dates when they are typed without affecting the following typed text.

Hi @Michael Q, Can you please place the attached misc.xml file into the following location and when you start Affinity Photo this lens will be added.to the lens correction list. %ProgramData%\Affinity\Photo\1.0\LensProfiles misc.xml

Hi @NBJ-Texas, Welcome to the forum. Can you please confirm where you are trying to open the TIFF file from as I am able to open these files on my IPad Pro in the Affinity apps.

Hi @hunter_sk, Each of the Curve adjustments layers have their own curve map rather than a shared one so hiding the layer below the one selected will not affect the selected layer.

Hi @LeeJB, Can you please check that the Context toolbar is enabled in the View menu and in full screen the Context tollbar is not shown until a tool tis selected.

Hi @robotriot, Unfortunately the file is too corrupted to be recovered.

We have a separate FAQ for adding dictionaries to Affinity V2

Hi @LionelD, Is it possible for you to post one of your Affinity Designer files that you are using as a template in Designer 2 for me to test. If you do not wish to post publicly please let me know and I will send you a Dropbox link

Hi @BelaL, Can you please check if your security software or Firewall is blocking the URLs https://affinity.api.serifservices.com and https://affinity.serif.com as these are used by Affinity Publisher to activate the app the first time that you open the app.

Hi @rgladwell, Can you please confirm where you installed the Lekton font from is it for Google fonts or another font site as when this font is substituted with Ariel the PDF exports the text correctly for the whole paragraph.

Hi @passpartu0815 and @Noreen Thorn, Can you please check the RAM Usage limit setting in the Performance section of the Affinity Photo Settings is not set to more than the physical RAM amount installed on your PC as this can cause Photo to be allocated all of the available RAM and cause Windows to become non responsive while it tries to free up memory. I normally set this limit to half that of the installed RAM on the PC.

Hi @MilkManGam, If this image is a standard image file you can open it in Affinity Photo and then use the Erase White Paper tool in the Filters>Colours menu to remove the background and then export it as a SVG file.

Hi @PepGold, Can you please confirm the Affinity app that you are using and which of the template file that you are using and the export file format that wish to use.

Hi @Pennnywise, Can you please confirm if you are using Mac or Windows PC and if it is Windows are you using normal copy and paste or one of the other paste options

The Nikon Z50ii RAW support was added in the last beta update.

Hi @Ds is i, Welcome to the forum Can you please confirm the brush that you are using and the size when these dots appear.

The active fonts are loaded when the app starts so if you change the status of any fonts while the app is open this will not update the font list until the app is restarted and the active fonts are reloaded.

Hi @makahomes, The Affinity apps are not designed to run directly on a server as the hardware does not meet the required specifications, if you have a multi-user licence you can run the apps via RDP or Terminal server