JoonaJ Posted February 4, 2021 Share Posted February 4, 2021 Hello! I updated the whole Affinity suite to 1.9 and Publisher, Designer and Photo now crashes right on splash screen. You really should put more effort to testing before publishing. Here are the exact infos of env: Affinity version: Windows 1.9.0.932 CPU: Intel(R) Core(TM) i5-6200U CPU GPU: Nvidia Geforce 1060 Memory: 8 Gb OS: Windows 10 Pro 19042.746 / 20H2 EP: 120.2212.551.0 PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 4, 2021 Staff Share Posted February 4, 2021 Hey JoonaJ, Welcome to the forums. Hundreds if not thousands of hours were put into testing the app both internally and externally by our selfless beta testers. Unfortunately we don't always have access to the plethora of hardware and software combinations that is available on Windows. Could I kindly ask you to provide us with a crash report. You can find them here: C:\Users\yourusername\AppData\Roaming\Affinity\Photo\1.0\CrashReports\reports Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
JoonaJ Posted February 4, 2021 Author Share Posted February 4, 2021 (edited) Hi Chris B, The directory you mentioned stays empty even after Photo crashes. I do have scandinavian alphabets in my user name. Could that be the reason for dump not getting saved? Edited February 4, 2021 by JoonaJ Quote Link to comment Share on other sites More sharing options...
decm Posted February 4, 2021 Share Posted February 4, 2021 (edited) Same Issue here Tried to switch language from "french" to "English" give me the same result.... Here's a copy of the last crash report (while runing in "english") mode 9e598f51-9a99-43d9-a857-d1320827567d.dmp Edited February 4, 2021 by decm Wrong file.... Quote Link to comment Share on other sites More sharing options...
JoonaJ Posted February 4, 2021 Author Share Posted February 4, 2021 Hi all, Geeks 3D Caps Viewer 1.50.0.0 crashes as handsomely when OpenCL is enabled so this might have something to do with that. Nvidia driver is the latest R461.40 (r461_36-4) / 27.21.14.6140 (1-22-2021). Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
AlainP Posted February 4, 2021 Share Posted February 4, 2021 2 hours ago, JoonaJ said: Hello! I updated the whole Affinity suite to 1.9 and Publisher, Designer and Photo now crashes right on splash screen. You really should put more effort to testing before publishing. Here are the exact infos of env: Quite a rough and rude start for a third post... Thousands of users don't have this problem, so maybe..... PaulAffinity 1 Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" - Mac mini M2-Pro - 16 gb Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 4, 2021 Staff Share Posted February 4, 2021 Could people experiencing this try and run this .NET Framework repair tool and let us know if you still get the issue. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
decm Posted February 4, 2021 Share Posted February 4, 2021 Installed .NET Framework repair tool as suggested NO luck for me.... Same issue with AF Photo, simply crash while accessing my account to register. Quote Link to comment Share on other sites More sharing options...
wolboe Posted February 4, 2021 Share Posted February 4, 2021 Here are my crash reports. Wolfgang CrashReports.zip Quote Link to comment Share on other sites More sharing options...
Alan Shearman Posted February 4, 2021 Share Posted February 4, 2021 Net Framework tool never worked for me either. Crash report below: Name Size Date modified 08fddd7e-ccf3-4470-8fe3-9fe1ee5c64a8.dmp 833 kB 04/02/2021, 12:09:39 0cbe1608-49f8-49a7-a620-843549caae09.dmp 813 kB 04/02/2021, 13:24:16 172dae9a-bacb-4393-8fc7-7eda5b557aa0.dmp 839 kB 04/02/2021, 12:11:27 1e00a5df-2094-4da0-bd96-2a6d24ba7a95.dmp 835 kB 04/02/2021, 18:14:14 1fb8cf0e-9f92-4520-b752-b826adf5837f.dmp 838 kB 04/02/2021, 18:19:46 27f69643-120d-4c2a-9d42-3bbc2e66eacc.dmp 815 kB 04/02/2021, 13:51:54 2bef674b-d665-4cbf-b1c4-1261ef9319ba.dmp 839 kB 04/02/2021, 12:13:04 4c7db170-1cd9-4c81-8c37-4e09f784574e.dmp 841 kB 04/02/2021, 12:34:00 50880b56-e1e2-4941-bc59-0edf13290b7f.dmp 824 kB 04/02/2021, 13:56:38 5cd41395-4e90-4198-9f20-c23f0c4127a6.dmp 835 kB 04/02/2021, 12:11:30 6f5d3f1d-4145-415d-9b53-df423f7a30b3.dmp 811 kB 04/02/2021, 13:58:30 771bd602-ee1e-48e6-adde-b92e294bc61a.dmp 853 kB 04/02/2021, 13:20:01 7abffcac-f4a1-4def-8538-35c64a188739.dmp 838 kB 04/02/2021, 18:13:59 80d2918d-6095-4f22-a6ef-9b28508fd71d.dmp 837 kB 04/02/2021, 18:29:28 8971480d-9202-4b57-aae9-825b513839ee.dmp 824 kB 04/02/2021, 13:57:09 8bed8cec-6a00-4e67-b4b1-18337ac37d3f.dmp 835 kB 04/02/2021, 12:13:01 8e6848f0-34d8-4a86-8979-8817d19936c9.dmp 811 kB 04/02/2021, 12:07:39 9fa34217-c63b-4714-8ce6-73b396d6b69d.dmp 816 kB 04/02/2021, 13:21:02 b6c2fa5c-8d2f-4be3-8de9-8f011376ffa3.dmp 816 kB 04/02/2021, 13:55:07 be74fd5f-1674-4db6-b597-108cfc76383d.dmp 837 kB 04/02/2021, 18:11:45 d788c6d4-044e-44e6-80cf-8576c945ecab.dmp 814 kB 04/02/2021, 18:08:41 fbcbf004-2a16-46fb-819b-2ce734c4bade.dmp 836 kB 04/02/2021, 12:11:39 Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted February 4, 2021 Share Posted February 4, 2021 I have the same issue, AP crashes on the splash screen ce1f447e-e688-46b5-a0e2-b13b461221ef.dmp PS: I got an error when trying NET Framework repair tool, screenshot and .cab file attached FixDotNet20210204210644969.cab Quote Link to comment Share on other sites More sharing options...
IkariShinji29 Posted February 4, 2021 Share Posted February 4, 2021 If you see Photo, Designer and Publisher just briefly show the the startup screens and then crash after updating to 1.9, try updating the graphics drivers, especially if you have a notebook with an integrated Intel graphics card. Solved the issue for me. Claudio60 and Chris B 2 Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted February 5, 2021 Share Posted February 5, 2021 8 hours ago, IkariShinji29 said: If you see Photo, Designer and Publisher just briefly show the the startup screens and then crash after updating to 1.9, try updating the graphics drivers, especially if you have a notebook with an integrated Intel graphics card. Solved the issue for me. Thank you very much , problem solved for me too ☺️ Quote Link to comment Share on other sites More sharing options...
Alan Shearman Posted February 5, 2021 Share Posted February 5, 2021 My display adaptors are: NVIDIA GeForce GTX 1050 and Intel(R) HD Graphics 630 Updating the driver sadly didn't work for me, thanks though 😞 Quote Link to comment Share on other sites More sharing options...
IkariShinji29 Posted February 5, 2021 Share Posted February 5, 2021 As I wrote in your thread about this: Are you sure you're using the latest driver for the HD 630 from Intel - and not the one from your notebook manufacturer? Drivers supplied by the latter may be shown as newest available drivers and still be significantly outdated. Windows Update does not change to newer native Intel drivers automatically, you will have to do that manually. Quote Link to comment Share on other sites More sharing options...
Alan Shearman Posted February 5, 2021 Share Posted February 5, 2021 28 minutes ago, IkariShinji29 said: As I wrote in your thread about this: Are you sure you're using the latest driver for the HD 630 from Intel - and not the one from your notebook manufacturer? Drivers supplied by the latter may be shown as newest available drivers and still be significantly outdated. Windows Update does not change to newer native Intel drivers automatically, you will have to do that manually. Thank you so much, I downloaded straight from Intel website and it all now works perfectly. Thanks again as I would never have got there on my own 🙂 Quote Link to comment Share on other sites More sharing options...
wolboe Posted February 5, 2021 Share Posted February 5, 2021 19 hours ago, Alan Shearman said: Hello Alan, Würdest Du mir bitte den Link zu diesem Treiber Intel 630 senden, habe Probleme, den richtigen zu finden. Wie ist die aktuelle Versionsnummer? Would you please send me the link for this Intel 630 driver, but I am having trouble finding the right one. What is the current version number? Quote Link to comment Share on other sites More sharing options...
Alan Shearman Posted February 7, 2021 Share Posted February 7, 2021 So sorry for the delay, but you will find it here: https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 Good luck Alan Quote Link to comment Share on other sites More sharing options...
wolboe Posted February 8, 2021 Share Posted February 8, 2021 Hello Alan, Danke für den Link, hat aber bei mir nicht funktioniert, weil mein Treiber die Hersteller-Version und nicht direkt Intel kommt. Thanks for the link, but it didn't work for me because my driver comes from the manufacturer's version and not directly from Intel. Wolfgang Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted February 8, 2021 Share Posted February 8, 2021 2 hours ago, wolboe said: Hello Alan, Danke für den Link, hat aber bei mir nicht funktioniert, weil mein Treiber die Hersteller-Version und nicht direkt Intel kommt. Thanks for the link, but it didn't work for me because my driver comes from the manufacturer's version and not directly from Intel. Wolfgang Original Intel DCH drivers can't install over OEM drivers if the OEM drivers are old and not "signed/certified/WHQL" (you'll get an error); if this is your problem first you have to uninstall all Intel drivers related to your graphic card until you see "Microsoft Basic Display Adapter" in device manager, reboot, then install the latest Intel drivers from their web site. Hope it helps Quote Link to comment Share on other sites More sharing options...
Alan Shearman Posted February 8, 2021 Share Posted February 8, 2021 Wolfgang I am sorry to hear that and hopefully someone else will be able to help you sort out this problem. Alan Quote Link to comment Share on other sites More sharing options...
wolboe Posted February 8, 2021 Share Posted February 8, 2021 @Claudio60 Quote Link to comment Share on other sites More sharing options...
wolboe Posted February 8, 2021 Share Posted February 8, 2021 Danke für den Hinweis – aber ich bin kein Profi und habe Bedenken, dass der Intel-Originaltreiber mit dem Chipsatz des Herstellers nicht richtig arbeitet. Thanks for pointing this out - but I'm not a professional and I am concerned that the original Intel driver will not work properly with the manufacturer's chipset. Wolfgang Quote Link to comment Share on other sites More sharing options...
Claudio60 Posted February 8, 2021 Share Posted February 8, 2021 1 hour ago, wolboe said: Danke für den Hinweis – aber ich bin kein Profi und habe Bedenken, dass der Intel-Originaltreiber mit dem Chipsatz des Herstellers nicht richtig arbeitet. Thanks for pointing this out - but I'm not a professional and I am concerned that the original Intel driver will not work properly with the manufacturer's chipset. Wolfgang 👍 Quote Link to comment Share on other sites More sharing options...
wolboe Posted February 15, 2021 Share Posted February 15, 2021 Ich habe es nun doch riskiert - und alles funktioniert wieder.I have now risked it - and everything works again. Wolfgang Joachim_L 1 Quote Link to comment Share on other sites More sharing options...
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