IkariShinji29

Addendum: What works for now... I started all three apps as administrator, then copied the contents of the respective ...\ADMINISTRATOR\AppData\Roaming\Affinity\APPNAME\2.0\CrashReports folders over to the corresponding ...\DAILYUSER\AppData\Roaming\Affinity\APPNAME\2.0\CrashReports folders. That seems to do the trick. No idea why those folders are not correctly set up in the first place. Thanks! That gave me the right idea!

Thanks for the speedy reply! a) No cleaner apps. I'm using Bitdefender Internet Security for quite some time now - that never has been an issue and isn't right now with the 2.3.1 apps on another machine. b) Just installed all apps via the alternative method. The settings seem to be retained now, yet I'm still asked on every app launch in all three apps whether I want to submit anonymous crash reports - despite that option being checked off in the apps' settings. c) The only way to avoid this seems to be to run the apps as an administrator (my day to day Windows account is a "standard" user), which I don't want to, imho shouldn't need to and never had to...

Addendum: Just uninstalled / reinstalled. Deactivated / reactivated the license. Problem persists.

Win 11 Pro 23H2, 22631.3155. Ever since upgrading the Affinity Suite to V2.3.1 no change in settings is stored anymore. For example: On every launch I have to click the "Send crash Report Yes / No" checkbox, have to disable the Alt-scrollwheel canvas rotation again, the list of recently opened files is empty - you get the gist. This happens on all three apps. Tried "repairing" the apps to no avail. What could be the issue?

Just to be sure: Your Intel graphics drivers show version number 27.20.100.9168 from January 21, 2021? If not, they are not up to date.

This seems to be a rather common issue on notebooks with integrated Intel graphics cards. Make sure you have the latest (Jan 2021) driver from Intel installed. Note: Custom graphics drivers from your notebook manufacturer may seem current, despite being heavily outdated. You will have to get the latest drivers for your card directly from Intel's webite and install them manually.

This is a notebook, I presume, with an integrated Intel graphics card? Try updating the drivers for that - this solved the issue for me. Mind you, though, that many notebooks come with drivers supplied by the notebook manufacturer, which can be shown as "current" and still be significantly outdated. In my case the "current" driver from HP was from 2017(!), I had to download and manually install the driver from Intel's website.

As I wrote in your thread about this: Are you sure you're using the latest driver for the HD 630 from Intel - and not the one from your notebook manufacturer? Drivers supplied by the latter may be shown as newest available drivers and still be significantly outdated. Windows Update does not change to newer native Intel drivers automatically, you will have to do that manually.

Are you sure you're using the latest driver for the HD 630 from Intel - and not the one from your notebook manufacturer? Drivers supplied by the latter may be shown as newest available drivers and still be significantly outdated. Windows Update does not change to newer native Intel drivers automatically.

Is your machine by any chance equipped with an integrated Intel graphics device? Had the same issue with all three Affinity apps on my notebook, updating to the latest graphics driver from Intel solved the issue for me.

There have been quite a few reports about this issue. I have seen this myself with Designer, Photo and Publisher on a notebook with integrated Intel graphics - updating the graphics drivers to the latest version from Intel solved the issue for me.

Are you sure you really are on the latest graphics driver? Especially on notebooks graphics devices often come with a driver supplied by the notebook's manufacturer, that can be significantly older than the latest driver by the device's manufacturer. In my case the integrated Intel graphics were running on a driver by HP from 2017 - shown as the "latest" in Windows Update - while the most recent driver from Intel was from January 2021. Please note that Windows will not install Intel's latest driver over the notebook manufacturer supplied ones automatically. You will have to check and install manually.

If you see Photo, Designer and Publisher just briefly show the the startup screens and then crash after updating to 1.9, try updating the graphics drivers, especially if you have a notebook with an integrated Intel graphics card. Solved the issue for me.

Had the same issue (startup screen briefly showing, then nothing), but only on a notebook with integrated Intel graphics. Updating the Intel drivers to the newest version solved the issue for me, all three apps will now start as expected.

Found the solution to my issue with Photo, Designer and Publisher 1.9 refusing to start on a notebook (just briefly showing the startup screen and then closing): I had to update the drivers for the integrated Intel graphics device. On my machine was an ancient version of the driver (from 2017), supplied by the notebook manufacturer (HP). In order to override that manufacturer's driver version, you have to manually download the driver for your device from the Intel website and install it manually. Intel refuses to meddle with manufacturer supplied drivers automatically.

The problematic machine is a notebook in my case also, on my desktop it works just fine. Will try updating the graphics drivers to rule that out as an issue.

Same(?) issue here. Updated Photo, Designer and Publisher from 1.8x to 1.9. Now alle three fail to start (Win 10 x64), but only on one specific machine: The startup screen can be seen, then vanishes and the app never starts. On another machine all three work just fine.

What I - from my limited technical understanding - find puzzling is that we see so relatively few reports about the issue... Shouldn't the forum be crowded with people having the very same issue on Windows PCs if the installer is to blame? And since it isn't, what might be different on our very few affected machines? Would it make sense to compare Windows versions and build numbers also? I've seen the issue on both Win 10 Home and Professional x64, version 1903, build number 18362.329... Virus protection on both machines is Kaspersky Internet Security in its most recent version.

Sure. I just posted the security settings for the "Publisher" folder at first, as Publisher was in my case the only application with this update issue - Designer and Photo both updated without any problems. The state of both folders you see now is after successfully installing Publisher 1.7.2 when logged in as an admin user.

See attached image file. My user interface is in German language, though - hope this is useful anyway!

As I already pointed out, this does not work... I tried. The setup fails with the very same error message. There is a slight but seemingly important difference between 'Run as Administrator' and running as admin user, with the former having slightly less permissions than the latter. For whatever reason the 1.7.2 installer requires full admin rights, which the elevated standard user just doesn't have.

Same issue here. Was resolved by logging in as a user with administrator rights and running the 1.7.2 installer from there. It seems trying to install the update as an "elevated" standard user will cause a permissions problem.