jfw222 Posted November 27, 2020 Posted November 27, 2020 Epsom Perfection 2400 will not open I. Beta 1.9.0.206. Attached is screen shot. Error -21345. Mac, Big Sur. Scanner will open in 1.8.6. Checked System Preferences, and is OK.
Staff Chris B Posted November 30, 2020 Staff Posted November 30, 2020 Hey jfw222, I'm not sure if this would have something to do with it being a beta or not. Sadly I do not have a scanner to test this with. I'm trying to gather more info about this. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
Sam Neil Posted November 30, 2020 Posted November 30, 2020 On 11/27/2020 at 5:15 PM, jfw222 said: Epsom Perfection 2400 will not open I. Beta 1.9.0.206. Attached is screen shot. Error -21345. Mac, Big Sur. Scanner will open in 1.8.6. Checked System Preferences, and is OK. Have you tried opening the scanner using its own software? If that works, then it might be Affinity failing to talk to the scanner software...
jfw222 Posted November 30, 2020 Author Posted November 30, 2020 Sam , Yes, the scanner works in other programs, as well as AP 1.8.6, but not in the Beta 1.9. Sam Neil 1
Staff Chris B Posted December 1, 2020 Staff Posted December 1, 2020 I very much hope that this works for 1.9 when it hits retail. Could I ask you to tag me if it does not so we can investigate immediately. Do you have the MAS retail version or the Affinity Store version? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
jfw222 Posted December 1, 2020 Author Posted December 1, 2020 I have the Affinity store verso of the beta.
Old Bruce Posted December 1, 2020 Posted December 1, 2020 I get a crash if I try and use the HP Envy 5055 Scanner with the Beta 1.9.0 but it works fine with the retail. The Beta sees it but if I try any refinements Photo crashes without generating a Crash Report. Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.6.0 | Affinity Photo 2.6.0 | Affinity Publisher 2.6.0 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
jfw222 Posted December 1, 2020 Author Posted December 1, 2020 Bruce, I, also, get this crash in ap1.8.6. I reported it a long time ago, ad was told the this was a known bug and wold be addressed in the future. my scanner will open in 1.8.6 and I can save the scan, but the scan cannot be edited before saving. 1.9 Beta refused to recognize the scanner at all.
Pauscorpi Posted December 29, 2020 Posted December 29, 2020 My Epson Perfection V39 is giving me the same 'Fail to open a connection to the device' Error in Photo 1.8.6 on Big Sur.
Erwe Posted January 14, 2021 Posted January 14, 2021 try the following: after the error message appears, quit Affinity Photo and restart it. This works with my Epson Photo 1650
Stephen Hart Posted January 30, 2021 Posted January 30, 2021 On 1/13/2021 at 4:22 PM, Erwe said: try the following: after the error message appears, quit Affinity Photo and restart it. This works with my Epson Photo 1650 I have Affinity Photo 1.8.6 and an Epson V600 Photo flatbed scanner with up-to-date software. (In fact, it updates often for unknown reasons.) macOS Big Sur I find that occasionally I get the "Failed to open a connection to the device." message. This doesn't happen all the time and seems not to be connected to any other event. The only reliable fix I've found is to quit Affinity Photo and restart it (which takes a pretty long time). If instead I open Image Capture.app, usually it will make the connection. Affinity Photo, of course, is using Image Capture to Acquire Image from Scanner, so it's hard to understand the problem.
Stephen Hart Posted February 5, 2021 Posted February 5, 2021 Same problem occurred the first time I used Acquire from Scanner in AP 1.9. However, 1.9 appears to start up much faster than 1.8.6 did.
Staff Chris B Posted February 8, 2021 Staff Posted February 8, 2021 Hi all, could I ask that you try the following: 1. Go to Print > Show Presets > Activate "Reset Presets Menu to Default Settings After Printing" 2. Close Affinity > Restart and try the Epson - You might have one more crash DO NOT use "Last used settings" > Select manual settings instead 3. Restart the printer > Untick the "Reset Presets Menu to Default Settings After Printing" The crash should no longer happen This is only a potential workaround for now. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
jfw222 Posted February 8, 2021 Author Posted February 8, 2021 It worked the first time, but when I shut down the scanner and Affinity Photo and tried again, I got the same ,old error message. The scanner failed to open. Perhaps, you have to go through the same procedure each time you want to use the scanner.
Stephen Hart Posted February 8, 2021 Posted February 8, 2021 I followed the procedure Chris B detailed, but it didn't help. Restarting Affinity Photo works, though, and it's very fast now.
loukash Posted February 9, 2021 Posted February 9, 2021 On 1/30/2021 at 8:51 PM, Stephen Hart said: I find that occasionally I get the "Failed to open a connection to the device." message. This doesn't happen all the time and seems not to be connected to any other event. Something to check if getting connection errors with network connection – i.e. scanning via AirPrint and the like: System Preferences > Network > Advanced > TCP/IP > Configure IPv6: Automatically (not "Off") MacBookAir 15": MacOS Sonoma > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 18 > Affinity v2
jfw222 Posted February 9, 2021 Author Posted February 9, 2021 Mine is configured to Automatically. So that's not it.
Staff Chris B Posted February 9, 2021 Staff Posted February 9, 2021 17 hours ago, jfw222 said: It worked the first time, but when I shut down the scanner and Affinity Photo and tried again, I got the same ,old error message. The scanner failed to open. Perhaps, you have to go through the same procedure each time you want to use the scanner. I believe that to be the case. This is a potential and temporary workaround. How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
Stephen Hart Posted February 9, 2021 Posted February 9, 2021 "Something to check if getting connection errors with network connection – i.e. scanning via AirPrint and the like:" In my case, my Epson V600 is USB wired. I did find that my scanner was not listed in System Preferences > Printers & Scanners, and added it back. That's odd as the scanner was working after restarting Affinity Photo. I'll keep monitoring the situation.
Stephen Hart Posted February 25, 2021 Posted February 25, 2021 Just checking after updating to 1.9.1, and found the same error after first starting up 1.9.1. But then selecting my Canon MX882 AIO worked fine and then selecting the Epson V600 again worked too. No restart of Affinity Photo required.
Paul Mudditt Posted February 26, 2021 Posted February 26, 2021 I have a problem here too but positive it is nothing whatsoever to do with Affinity and entirely to do with Big Sur. I can't open my scanner from System Preferences -> Printers & Scanners -> Scan -> Open Scanner, however the scanner opens ok when I uses the built on macOS -> Image Capture. These are both built in macOS features, might be worth others checking whether this works as well or not. Affinity Photo, Designer, Publisher 1.10 and 2.6 on macOS 15.4 Beta Sequoia on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.6 on Windows 10 Pro. (revived !) Affinity Photo, Designer, Publisher 2.6 on M1 iPad Pro 11” on iPadOS beta 18.4 Recommended Fan based Affinity Support Groups on Facebook https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ https://www.facebook.com/groups/affinityphotoastrophotography The hardest link to find https://affinity.help Mud’s Macros Library:- https://forum.affinity.serif.com/index.php?/topic/156842-muds-macros-v11-library-content-aware-move-added/
jfw222 Posted February 26, 2021 Author Posted February 26, 2021 My scanner will open from System Preferences -> Printers & Scanners -> Scan -> Open Scanner. It also will open from Image Capture. It still will not open from Affinity Photo.
Stephen Hart Posted February 27, 2021 Posted February 27, 2021 "I have a problem here too but positive it is nothing whatsoever to do with Affinity and entirely to do with Big Sur." You may have a point. There's definitely something weird going on. I found for the second time that my Epson V600 scanner had disappeared from System Preferences > Printers & Scanners though I definitely didn't remove it. And it still was available in Affinity Photo. Open Scanner in System Prefs produces a notification that the scanner is in use in another application (same result from Image Capture), but that may be because in Affinity Photo Acquire from Scanner shows a blank overview.
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