Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

DanG
Moderators-
Posts
77 -
Joined
-
Last visited
About DanG

Profile Information
-
Gender
Not Telling
-
Member Title
QA
Recent Profile Visitors
827 profile views
-
Hi @Zox, Thanks for reporting this. Would you mind answering a couple of questions for me? What version of Windows are you running? Do you have any firewalls or antivirus software running? Where did you buy the software (Affinity Store or Windows Store)? Thanks a lot Dan G
-
Hi, This is by design at present, however we're keeping under constant review what you can do with content downloaded via your account, and so I have passed this feedback on to our development team. Having said that, the option to Edit them should be disabled. It is on my machine. Would you mind attaching a screenshot of the right-click menu in case it's affecting specific macros? Thanks a lot
-
AD v1.9.1 initial popup screen reads BETA
DanG replied to v_kyr's topic in Designer V1 Bugs found on MacOS
Hi @v_kyr, Thanks for reporting this. It looks to be an issue with the German translations and I've passed it on to our development team. Thanks again -
Hi @rocsal50, Unfortunately this is a known issue affecting a few of our customers. We are currently working on a fix for version 1.9.1 which we hope to release some time next week if testing goes to plan. That release should fix this issue, although you may find that the app will still crash the first time you try it, but then use a fallback code path on subsequent registrations. You might also want to try the latest beta to see if that resolves your issue. More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134424-known-issues-common-issues-found-in-the-affinity-190-update/ Thanks a lot
-
DanG reacted to a post in a topic: Not able to access the "My Account" feature in Affinity Designer 1.9.0
-
Hi @SimxX555, Thanks for reporting this. Unfortunately this is a known issue, however our development team are currently working on it. Thanks again
-
Hi @Bob Ohnstad, Thanks for reporting this. This is a known issue which our development team are currently working on. Thanks again
-
Affinity Photo 1.9 crashes after downloading assets
DanG replied to e snissaert's topic in Photo V1 Bugs found on Windows
@MaartenTummers, Yours is actually a different issue to the one reported in this thread. Your issue is currently being investigated by our development team, and any updates will be relayed to you in this thread. Thanks a lot -
Affinity Photo 1.9 crashes after downloading assets
DanG replied to e snissaert's topic in Photo V1 Bugs found on Windows
Hi @e snissaert, Welcome to the Serif Affinity forums Thanks for reporting this. 2 quick questions: Does it affect all assets? If not, which asset were you downloading when it crashed? Do you have a crash report in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports? If so, would you mind uploading it here please? Thanks in advance -
My Account in Affinity Photo (split)
DanG replied to Subetoshi's topic in Photo V1 Bugs found on Windows
Hi @Subetoshi, Thanks for reporting this. This is actually a known issue which we are currently actively looking into. Thanks again -
Hi @czaromir, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance
-
Hi @MaartenTummers, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance
-
sign in error to account from affinity photo 1.9
DanG replied to ian kelsall's topic in Photo V1 Bugs found on Windows
Hi, Thanks for everybody's help with this. We're still looking into it and have a couple of questions. Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Note there's an extra question I haven't previously asked! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance! Your help is much appreciated!