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2.5.2.2486, Windows: Photo Account dialog shows all content installed; Publisher says nothing installed


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I'm signed in to my Account in Photo and Publisher (both 2.5.2.2486) but Photo says all my content is installed, and Publisher says nothing is installed. Both were installed using the MSIX installers.

Photo:

image.png.fb446e618368358d0256234090b2d21f.png

Publisher:

image.png.54eeebc89357083de2c6e567b63cb80a.png

I do see that the ID field (which I've obscured above, as I'm not sure if it's sensitive) is different. They are identical except that Photo ends in -X and Publisher in -Y.

I've also started Designer (same beta release, also MSIX) and it also shows an ID ending in -Y, but it shows all the content as installed.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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  • Staff

I'm struggling to reproduce that here unfortunately. A few questions -

  1. Did you already have the content installed before updating?
  2. Were you already signed in to your account before updating?
  3. Does the problem persist on a relaunch? And if so, does it matter what order you launch the apps in?

Cheers

Dan G

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Thanks, @DanG.

1. Yes, it was installed. 

2. Yes. Or, at least, as far as I know I was signed in. It's hard to say for sure as I can't guarantee I'd looked, but I think the Account icon in the Toolbar was green in Photo and Publisher. But I did need to sign-in in Designer, which is when I noticed the discrepancy. 

3. I haven't relaunched since I noticed this, in case there was any further diagnosis needed before doing that. I'll try later and let you know.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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  • Staff

Thanks @walt.farrell,

Your answer to 2 proved to be the vital bit. By signing out before upgrading and then signing in again post-upgrade, I was able to reproduce it. I have a few more tests to run to see if it makes a difference which one you sign in to and then I'll raise an issue for it. In the meantime, I can also confirm that restarting the app does resolve the issue, so there is at least a very easy workaround.

Thanks again

Dan G

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Thanks, @DanG.

And yes, restarting the applications seems to resolve the issue.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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  • 1 month later...
  • Staff

The issue "Store content shows as uninstalled on secondary instances on sign in" (REF: AF-3305) has been fixed by the developers in internal build "2.6.0.2519".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

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