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DanG

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Everything posted by DanG

  1. Hi @awado, I've passed this on to our development team to try to find out what caused this. In the meantime if you just log out of your account in the app then sign back in, that should resolve it for you. Thanks a lot Dan
  2. Hi @Zox, Thanks for reporting this. Would you mind answering a couple of questions for me? What version of Windows are you running? Do you have any firewalls or antivirus software running? Where did you buy the software (Affinity Store or Windows Store)? Thanks a lot Dan G
  3. Hi, This is by design at present, however we're keeping under constant review what you can do with content downloaded via your account, and so I have passed this feedback on to our development team. Having said that, the option to Edit them should be disabled. It is on my machine. Would you mind attaching a screenshot of the right-click menu in case it's affecting specific macros? Thanks a lot
  4. Hi @v_kyr, Thanks for reporting this. It looks to be an issue with the German translations and I've passed it on to our development team. Thanks again
  5. Hi @rocsal50, Unfortunately this is a known issue affecting a few of our customers. We are currently working on a fix for version 1.9.1 which we hope to release some time next week if testing goes to plan. That release should fix this issue, although you may find that the app will still crash the first time you try it, but then use a fallback code path on subsequent registrations. You might also want to try the latest beta to see if that resolves your issue. More information can be found here: https://forum.affinity.serif.com/index.php?/topic/134424-known-issues-common-issues-found-in-the-affinity-190-update/ Thanks a lot
  6. Hi @SimxX555, Thanks for reporting this. Unfortunately this is a known issue, however our development team are currently working on it. Thanks again
  7. Hi @Bob Ohnstad, Thanks for reporting this. This is a known issue which our development team are currently working on. Thanks again
  8. @MaartenTummers, Yours is actually a different issue to the one reported in this thread. Your issue is currently being investigated by our development team, and any updates will be relayed to you in this thread. Thanks a lot
  9. Hi @e snissaert, Welcome to the Serif Affinity forums Thanks for reporting this. 2 quick questions: Does it affect all assets? If not, which asset were you downloading when it crashed? Do you have a crash report in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports? If so, would you mind uploading it here please? Thanks in advance
  10. Hi @TonyX, Do you have an crash reports (in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports) you could share with us? If possible that would be very helpful. Thanks in advance
  11. Hi @Subetoshi, Thanks for reporting this. This is actually a known issue which we are currently actively looking into. Thanks again
  12. Hi everyone, This is actually a known issue which we are currently actively looking into. If possible, it would be very helpful if you could share any crash reports. Thanks in advance
  13. Hi @czaromir, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance
  14. Hi @MaartenTummers, We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance
  15. Hi, Thanks for everybody's help with this. We're still looking into it and have a couple of questions. Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Note there's an extra question I haven't previously asked! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance! Your help is much appreciated!
  16. Thanks for everybody's help with this. We're still looking into it and have a couple more questions: Firstly, @Arlen Keshabyan, would you mind answering the following: Did you purchase the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it? Thanks in advance
  17. Hi, Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance!
  18. Hi @ymarkone, Thanks for reporting this. I've just got a couple of questions if you don't mind. @S_IV - if you could also answer these that would be much appreciated. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot
  19. Hi @ian kelsall, Thanks for reporting this. We're currently looking into some issues which seem to be affecting a small number of customers when attempting to register. I've just got a couple of questions if that's ok: Did you purchase the app via the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot
  20. Hi @Petew, Thanks for reporting this. I've just got a couple of questions if that's ok: Did you purchase the apps via the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot
  21. Thanks @PaulEC, Sorry, but I've got another few questions for you (we've done some investigating and have narrowed it down but that's just revealed the need for more information!) What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot
  22. Hi @S_IV, A couple of quick questions for you: What Operating System are you using (including version)? What's your default browser? Do you have any firewalls etc. set up? Would you also mind attaching a screenshot of the error message so we can see exactly what you're seeing? Thanks a lot Dan
  23. Hi @PaulEC, Thanks for reporting this, I've got a couple of quick questions for you: What Operating System are you using? What's your default browser? Do you have any firewalls etc. set up? Also, would you mind uploading the crash report from the Photo crash here? Thanks a lot Dan
  24. Thanks @Nathaliev & @voitek. We had an issue processing registrations for certain locales, however this has now been resolved. Thanks again
  25. Thanks for these reports. We had an issue processing registrations for certain locales, however this has now been resolved. Thanks again
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