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Customer Service, Accounts and Purchasing

Licensing, Buying and Ordering queries go in here

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We’re a friendly bunch of people and everyone, from novice to expert, is welcome to post on this forum with questions, suggestions and bugs. Here’s our main rules:

  1. Be nice. Do not insult, harass, or "SHOUT" at anyone. Any personal criticism or attacks will immediately result in your account being suspended or removed.
  2. Try not to multi-post the same issue. It really helps us and our community out if you search the forum first to see if your topic has already been covered.
  3. This is a tech forum for like-minded creative individuals using Affinity apps. Please keep conversations on topic - this isn’t the place to talk politics, or last night’s footie score. [Cat discussions, however, are allowed]

Our full community guidelines are here.

3,065 topics in this forum

  1. Want to sell Aff Photo, Designer (both 1.7) and workbooks (copyrights both 2018)

    By timlt,
    • 15 replies
    • 2.1k views

  2. Problems purchasing Publisher in Microsoft Store

    By bse2506ma,
    • 1 reply
    • 712 views

  3. Affinity Designer Transfer

    By champgod,   
    • 1 reply
    • 548 views

  4. Does it matter where I buy Affinity Photo?

    By Normanmailerr,
    • 1 reply
    • 625 views

  5. Changing PCs

    By Mark Woodward,
    • 2 replies
    • 648 views

  6. Install Affinity Photo on Desktop and Laptop

    By anthony trujillo,
    • 6 replies
    • 2.7k views

  7. Book order

    By Andrew Barrett,
    • 2 replies
    • 447 views

  8. Reinstalling Affinity after it was erased on MacOS

    By Pavel Lelyukh,   
    • 2 replies
    • 698 views

  9. Use an affinity license purchased for Win10 on other Windows OS

    By Camillo66,   
    • 5 replies
    • 872 views

  10. Affinity Design

    By John Hall,
    • 1 reply
    • 432 views

  11. Exchanging Windows version for Mac

    By dcrosby,
    • 2 replies
    • 524 views

  12. Report Forum User

    By angelhdz12,
    • 7 replies
    • 2.1k views

  13. Moving Microsoft Store License account

    By Ivano,
    • 1 reply
    • 485 views

  14. Purchase Is Not Displayed Under Downloads. | Did Not Receive A Receipt

    By Abhishek Sh,   
    • 4 replies
    • 369 views

  15. Wrong purchase

    By mertyz,
    • 3 replies
    • 583 views

  16. Purchase of programs in the Windows Store - connection of the license with the Affinity account

    By Xvaromp,
    • 1 reply
    • 374 views

  17. Purchase by mistake

    By Dmitriys_007,
    • 2 replies
    • 400 views

  18. Affinity license/product key

    By vermount94,
    • 4 replies
    • 663 views

  19. Remove old Affinity Publisher Public Beta Entrys from "Downloads and Keys" Section.

    By TGrelka,
    • 2 replies
    • 360 views

  20. VAT charged incorrectly

    By waaf,
    • 1 reply
    • 617 views

  21. Credit Card Does Not Go Trough

    By UCICU2,
    • 6 replies
    • 1.7k views

  22. shared account

    By harryweidling,
    • 1 reply
    • 962 views

  23. Buy without access to software

    By Joan Gabriel,
    • 1 reply
    • 363 views

  24. Have not received a reply for a refund

    By noname2,
    • 2 replies
    • 562 views

  25. Couldn't get any reply from Affinity Returns

    By liveseongho,   
    • 1 reply
    • 389 views
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