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Posted (edited)

When I try to open tiff files saved by DxO Photolab 2.2 AP Beta 1.7.0.258 crashes (it simply disappears).

The problem is new. I could open the same files in Beta 1.7.0.256 and I can open them in the official version 1.6.5.135.

My system is Windows 7 Home Premium 64-bit.

Regards, dke

 

Nanzdietschweiler_270219_02_DxO.tif

Edited by dke
attached file
Posted
29 minutes ago, MEB said:

Hi dke,
Do you mind attaching a sample TIFF saved in DxO Photolab 2.2 for us to check/fix this please? Thanks.

Sorry MEB, file attached in my first posting.

Posted

I grabbed your TIFF and it opened right up in the latest beta ... nice shot BTW

Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075  beta 2.3.1.2212Affinity Publisher  2.2.2075 & beta 2.3.1.2212

Windows 11 Pro Version    22H2
OS build    22621.1928
Processor    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz   2.90 GHz
Installed RAM    16.0 GB (15.7 GB usable)
System type    64-bit operating system, x64-based processor

yoda.png

Posted

Your Tiff works great on my Beta 258

Asus ROG Strix G713 Notebook:
AMD Ryzen 7 5800H 3.80 GHz with Radeon Vega Graphics | 32GB DDR4 3200mHz RAM
Nvidia GeForce RTX 3060 Ti 8GB Gfx | 2x 2TB SSD NVMe PCIe M.2 3x4 | Windows 11 Version 23H2 Build 22623.870

Posted

Again, no problems opening the attached TIF file.
Windows 10,  language German.

Cheers

Affinity Photo 2.5:         Affinity Photo 1.10.6: 

Affinity Designer 2.5:    Affinity Designer 1.10.6:

Affinity Publisher 2.5:   Affinity Publisher 1.10.6:    

Windows 11 Pro  (Version 24H2 Build (26100.3037)

 

Posted

I tested too and there are no problems, no crash or similar things. I use Win 10 Home, newest updates, language german.
BTW.... very nice picture and a good camera with a good lens :)

Have a nice day.
Ich wünsche einen schönen Tag.

Posted

Thanks. I unstalled Beta 1.7.0.258, deleted manually the directory 1.0(Beta) under user/appdata/roaming/affinity/photo and installed Beta 1.7.0.258 completely new, but the problem persists. I cannot open most tiff files saved by DxO Photolab and I cannot open nef files of my D7200 and my D7000. It is strange. 

Posted
53 minutes ago, dke said:

Thanks. I unstalled Beta 1.7.0.258, deleted manually the directory 1.0(Beta) under user/appdata/roaming/affinity/photo and installed Beta 1.7.0.258 completely new, but the problem persists. I cannot open most tiff files saved by DxO Photolab and I cannot open nef files of my D7200 and my D7000. It is strange. 

I think I know what this is - does the path of the image contain unicode (non-ascii) characters? Perhaps in your username if you're loading from Documents or Desktop? There's a problem with the current version that metadata is failing to load for paths that contain non-ascii characters. This will be fixed in the next version.

Posted

No, that's not the reason for my problems. When I copy a nef file into the base directory of drive C I still cannot open it. 

Posted
5 minutes ago, KARILIYATSI said:

The problem is new. I could open the same files in Beta 1.7.0.256 and I can open them in the official version 1.6.5.135.

Are you saying that you can't open dke's file, either?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

My problem has to do with EXIF data. When I delete the EXIF data from the attached tiff file in my first posting everthing is OK.

Posted

I tried older betas and must correct myself: The problem already existed in version 1.7.0.256 beta. With version 1.7.0.251 I could open all nef and tiff files.

Tony77 has the same problem as I:

 

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