Affinity website getting Malicious website warning from Norton.

[BluestarCK]

Affinity website getting Malicious website warning from Norton. Looking at upgrading Photo and I get this warning from Norton. I notice the web address is different than Affinity so clicking on the Google link seems to bring up the wrong address. Help.

[walt.farrell]

If you're getting a Google result that leads you somewhere dangerous that is not an Affinity site, then it's probably not quite correct to say "Affinity website getting Malicious website warnings", is it?

[PaulEC]

If you want to make a purchase, why not use the link to Affinity at the top of this page rather than Googling for it!

[MME20]

I get a Norton Dangerous Webpage Blocked from https://affinity.serif.com/en-us/

What is going on at Affinity and Serif?

 

Edited November 21, 2022 by MME20
image attached

[walt.farrell]

1 hour ago, MME20 said:

What is going on at Affinity and Serif?

Welcome to the Serif Affinity forums.

Speaking as a user, like yourself: Better, perhaps, to ask what is going on at Norton. It's certainly never warned me about that site.

Or, perhaps, we should discuss where you got that link. If you got it from some web search, and clicked on it, it might actually be a malicious link that merely looks like it says https://affinity.serif.com/en-us/ but actually says something else.

Does Norton warn you if you click on my link just above? Or if you type that into the address bar of your browser? If it does, you should complain to Norton. If not, there probably was something bad with the link you showed us.

[Nils, Denmark]

Unfortunately, Norton Safe Web still warns about the correct link. Only the owner of the wrongly flagged website is able to protest to Norton!

Nils, Denmark

Edited November 24, 2022 by Nils, Denmark
Clarification

[walt.farrell]

3 hours ago, Nils, Denmark said:

Unfortunately, Norton Safe Web still warns about the correct link.

It doesn't complain for me.

Where did you get the link? Did you type that URL yourself, or click it in some search results? 

[Brian_J]

On 11/21/2022 at 1:54 PM, MME20 said:

I get a Norton Dangerous Webpage Blocked from https://affinity.serif.com/en-us/

If you live outside the U.S., I'm guessing the issue is due to the geographic reference in the URL... /en-us/.

Does the generic Serif site URL work for you: https://affinity.serif.com?

[SFurniss]

@BluestarCK

 

Thanks for pointing this out. We have raised the issue with Norton and hope that they will review our site soon. In the meantime, if you are happy to do so, you can help our case by leaving a positive review of our site with Norton.

[SFurniss]

I've just heard back from our web team regarding this. 

We've had a few instances of this occurring recently. It's likely that we have someone acting spitefully to incorrectly report our site as malicious. Obviously that is not the case, but unfortunately each time this happens we need to submit a new dispute.

Norton won't engage with us separately so our dispute carries the same weight as any other user. 

It would therefore be helpful to us for anyone who come across this to raise a dispute with Norton. Anyone can do that here.

Clearly our website isn't malicious in any way so in this respect Norton is an unreliable source of protection. You may want to look elsewhere for internet security software (or just rely on the protections built in to modern browsers).

[Silva]

Virustotal does not report anything wrong with https://affinity.serif.com/en-us/ : 

https://www.virustotal.com/gui/url/7f39b43a9ca4f463936049e7a9f94bcdb87ae1c5074a57f84f026cd94bd42303

[Komatös]

For the private user, it is not necessary to spend money on an antivirus solution. Anyone using Windows on the Internet can use Windows Defender with a clear conscience. Windows Defender is always at the top of the list in terms of detection performance and efficiency in the renowned AV test.

And one more aspect should be made clear. Antivirus software needs extensive access to sensitive areas of the operating system. If the software has a gap that is exploited by malware, it usually takes several days until this gap is closed. The Microsoft Response Team reacts much faster here.

As much as Microsoft gets on my nerves with their data-collecting mania, which can be tamed with Pi-Hole or Adguard Home, Defender is worth every euro I have saved.

[Sam405]

I am also having this trouble with Norton and the above affinity link on a macbook for anyone who is interested.