Silva

Virustotal does not report anything wrong with https://affinity.serif.com/en-us/ : https://www.virustotal.com/gui/url/7f39b43a9ca4f463936049e7a9f94bcdb87ae1c5074a57f84f026cd94bd42303

I had the same problem. My money was in the limbo for 10 days and then returned to my bank account. Then I made the purchase by PayPal and ... oh, miracle - it went through. Now I have the Affinity universal license. I think there is a problem with Braintree (Affinity's payment provider). But what I do not understand is how Serif have not solved it yet.

Update: Acabo de comprar la licencia universal pagando con PayPal. Es raro - no puedes pagar con tu tarjeta bancaria (através de Braintree, con dueño PayPal) pero si con PayPal. Pues, de momento he descargado e instalado los tres programas en Mac, Win y iPad. La primera vez (de cada programa en cada equipo) me pidió el usuario registrado de Affinity y la contraseña y parece que es esto. Probé desactivando el WiFi y apagando el portátil. Al encenderlo no estaba conectado a Internet y los programas arrancaron sin problema ni queja. Por fin! I've just purchased the Universal license using PayPal. That's weird - you can not pay with your bank (through Braintree, PayPal owned) but you can pay with PayPal. Well, I downloaded and installed the tree programs on Mac, Win and iPad. The first time (with every program on every device) I was asked for my Affinity account and password and that's it. I tried it disabling the WiFi and turning off the laptop. Then I turned it on (without Internet) and the programs started without any complaint. Finally!

Hola, siento que es mi deber informaros que trás 10 días de espera el dinero ha vuelto a mi cuenta. Y toca contarlo. No nos vamos a quejar únicamente. Pero ahora ¿qué hago? ¿Lo intento con PayPal? ¿Espero algo más? Yo sigo creyendo que algo del lado de Braintree falla y tampoco descarto que sea malintencionado. Hi, I feel I should inform you that after waiting for 10 days the money is back in my bank account. And that has to be told/written too, not only the complaints. And, now what? Should I try paying with PayPal or should I wait? I am still convinced that it is a fault at the Braintree's side and do not discard bad practice behind that. Should I stay or should I go?

Supuestamente la oferta estará en pie hasta el 14 de diciembre. En mi caso debo esperar 10 días para el reembolso. Y mientras tanto Braintree operando con el dinero de la gente.

You are welcome.

Isn't it suspicious only the payments with PayPal work fine as Braintree is now owned by PayPal? I am not worried. I will not get any richer or poorer with 120 euros less or more. But the waiting, the silence, blaming someone else... this pi..es me off.

In this case we talk about 10 days not just "couple of days". And I do not want to try with PayPal while I have money in the limbo. Many people think that "there is a issue with Braintree payment gateway"

Some feedback from "happy" Braintree customers: https://www.trustpilot.com/review/braintreepayments.com A score of 1,3 out of 5. Very good.

affinityorders@serif.com responded yesterday (5 days later) and they said that I should call my bank to cancel the purchase. And this morning I called my bank and was told that they cannot do nothing. Simply to wait the cancellation date and then reclaim my money. Affinity and Braintree are all good and innocent, the bank says the money flew out of his pocket. And I say the money flew out of my pocket too. But my daughter says "Is this a fraud?"

This is getting frustrating. I was told that my bank can not do nothing when the payment is done via card and that I simply have to wait till the cancellation date (19.11.2022) and if I do not have the product (which I will not) to reclaim. Affinity says this is not their fault (I think it is) and the bank says the same. I apologize it is my fault. It is my fault I wanted to support a company. It is my fault I wanted to buy the universal license for my daughter to learn Affinity's products. The damage is done. It is frustrating that so many people from all over the world have the same problem and the fault is not in the single junction point but in so many different banks. I waited for six days and now I am told to wait for four days more. Yeah, that's nice. And in the meantime the money of thousands of customers is somewhere in the purgatory.

Hi, Meragio. Same here. I was charged but there is no confirmation from Affinity. I wrote a email but they do not aswer. I will not try again only to get charged more. I hope we will get our problems solved before the offer ends.

Hola. Yo tambien estoy en ese problema. Soy de España. Realicé la compra ayer. Seguí todos los pasos para autorizar a mi banco a realizar la compra y enseguida en la pagina de compra apareció un mensaje de que mi banco había rechazado la transacción. Pero al verificarlo, el banco confirmó el cobro, como comúnmente lo hace cade vez que realizo una compra. Sin embargo, en la web de Affinity aparece que no tengo realizada ninguna compra y por consiguiente mi historial de pedidos aparece vacío. De inmediato escribí a affinityorders@serif.com. Lo unico que me respondieron es: Y no me han dado solución.