Feribayati Posted February 8, 2021 Share Posted February 8, 2021 Hello. Recently updated Affinity Photo to version 1.9.0 and I have not been able to work with it because it crashes all the time. I am using Sony A7III and Sony RX100 III saving files in RAW and JPG. I have not yet gathered precise information on the circumstances that cause the crash because I would first like to know if other people have had similar cases and if this is a known problem with this version of the software. In any case please let me know if information about how and when the crash occurs may be useful, what kind of information to provide and if it is possible to gather information regarding the state of the system in the instance the crash occurs. Best regards. F.I.Bayati. Chimes 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 9, 2021 Staff Share Posted February 9, 2021 Hello Feribayati, welcome to the Affinity Forums. Are you using a discrete graphics card by any chance? If so, I'd recommend making sure you are using the latest drivers. We are seeing a link between crashing and OpenCL and old graphics drivers. You can try disabling OpenCL from Preferences > Performance and see if the crashing still occurs. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Feribayati Posted February 9, 2021 Author Share Posted February 9, 2021 Hello. Thank you for your reply. OpenCL in Preferences > Performance is disabled I Checked Os integrity uninstall seldom needed software. I uninstalled Affinity Photo, Downloaded the software from the Affinity site and reinstalled it But the crashers occur nevertheless. I am using files from Sony A7III, Sone RX100 III, Panasonic Lumix FZ1000 both in raw and jpeg. Following are the details of my computer system configuration. Attached is a screen capture video of one of the software crashes that occured after all the ubove. This time the crash occured while developing a Raw file, but it is not the case alwys. Crashes occur randomly during the woek. I have many more screen capture videos of the crashes occuring following othe actions performed in Affinity photo which I can send to you if necessary. Attacched is also a screenshot of the Preferences > Performance screen. I hope a solution can be found to this problem. Thank you very much. Best regards. Bayati. --------------------------- OS Name Microsoft Windows 10 Home Version 10.0.15063 Build 15063 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name BLACK-CAT System Manufacturer ASUSTeK COMPUTER INC. System Model GL502VMZ System Type x64-based PC System SKU Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, 2808 Mhz, 4 Core(s), 8 Logical Processor(s) BIOS Version/Date American Megatrends Inc. GL502VMZ.307, 22/04/2019 SMBIOS Version 3.0 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale Belgium Hardware Abstraction Layer Version = "10.0.15063.909" Username BLACK-CAT\feri_ Time Zone Romance Standard Time Installed Physical Memory(RAM) 16,0 GB Total Physical Memory 16,0 GB Available Physical Memory 12,5 GB Total Virtual Memory 33,0 GB Available Virtual Memory 28,8 GB Page File Space 17,0 GB Page File C:\pagefile.sys Device Encryption Support Elevation Required to View Hyper-V-VM Monitor Mode Extensions Yes Hyper-V-Second Level Address Translation Extensions Yes Hyper-V-Virtualisation Enabled in Firmware Yes Hyper-V-Data Execution Protection Yes 2021-02-09_11-26-38-trim.mp4 Quote Link to comment Share on other sites More sharing options...
Russ7388 Posted February 9, 2021 Share Posted February 9, 2021 I have had the same issue with Affinity Photo just shutting down. After several days of trying to resolve the issue I have resorted to re-installing the previous version (1.85). A word of caution if you do this, any work you have done and saved using any of the new features in the latest version (1.9) will prevent the file opening in the previous version (1.85). However after saying that, it is much better working with the old version without this bug and I am content to wait until these bugs have been fixed before going onto version (1.9). Chimes, AITCH and samramsan 2 1 Quote Link to comment Share on other sites More sharing options...
Feribayati Posted February 9, 2021 Author Share Posted February 9, 2021 Thank you very much Russ7388. If one other person has this problem then it means that there is something in the software that does not work. I too will go back to the previous version for the while. As you said it is better to work with the old version and have some work done and wait for version 1.9 to be stable. Have a good day. samramsan 1 Quote Link to comment Share on other sites More sharing options...
Wemerson Santos Posted February 9, 2021 Share Posted February 9, 2021 I deactivated the acceleration by OpenCL, I will give one more chance, if I continue with the closings I will return to the previous version. samramsan and Chimes 2 Quote Link to comment Share on other sites More sharing options...
Chimes Posted February 9, 2021 Share Posted February 9, 2021 Yep, getting the same problem, after I develop, and it always happens while trying to use various edits, goes "not responding" and then completely down with all my work. It has happened with every one of my photos. Never happened before this update, now unusable in its current form. Update- Ok, just tried with all my other apps closed, browser, Canon DPP that I use to view, etc, and got through a series of edits and finished this time. Nonetheless, it is a new problem, am thinking this new version is a bit "weighty" for my i5, 8G RAM, 512 SSD laptop? Anyway, found the earlier versions page. Back on 1.8. Problem solved but for me there is no update. samramsan and Wemerson Santos 2 Quote Link to comment Share on other sites More sharing options...
Wemerson Santos Posted February 9, 2021 Share Posted February 9, 2021 Staying like this all the time, both Photo and Designer, and I have my hands tied; I did a brand design in 1.9.0 and now in 1.8.5 they say it may not open. Quote Link to comment Share on other sites More sharing options...
Feribayati Posted February 9, 2021 Author Share Posted February 9, 2021 I uninstalled version 1.9, rebooted the computer, installed version 1.8.5. Surprise, surprise ! Now this one crashes too. Anybody has this new problem now? samramsan and Wemerson Santos 1 1 Quote Link to comment Share on other sites More sharing options...
Wemerson Santos Posted February 9, 2021 Share Posted February 9, 2021 You may have to uninstall with an application that erases everything; Revo Uninstaller, I believe it deletes an application from its root without a trace. Usually the standard uninstallation still leaves some folders on the system if you install the application again, a kind of "backup". Quote Link to comment Share on other sites More sharing options...
samramsan Posted February 9, 2021 Share Posted February 9, 2021 I'm having the same issue, every time I load a smart filter and play around with the settings, the program freezes, the same happens when I rotate an Image. I deactivated the Graphics acceleration feature and that helped a little. Another thing and this I consider to be a serious issue, the amount of memory used by Affinity Photo and Affinity Design, more than 1.3 gigs. My CPU's fan goes crazy, the mouse becomes unresponsive and clicking on the browser becomes a slow and stalking time wait. Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz RAM 8.00 GB (7.82 GB usable) 64 bits, x64 Windows 10 Home Version 20H2 OS Version 19042.746 Graphics: Intel UHD Graphics 620 ControllerVersion: 27.20.100.8476 Wemerson Santos 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 53 minutes ago, Feribayati said: I uninstalled version 1.9, rebooted the computer, installed version 1.8.5. Surprise, surprise ! Now this one crashes too. Anybody has this new problem now? Could be related to the document you're editing. Would it be possible to share this, along with any steps to reproduce the crash? samramsan 1 Quote Link to comment Share on other sites More sharing options...
Wemerson Santos Posted February 9, 2021 Share Posted February 9, 2021 3 minutes ago, samramsan said: I'm having the same issue, every time I load a smart filter and play around with the settings, the program freezes, the same happens when I rotate an Image. I deactivated the Graphics acceleration feature and that helped a little. Another thing and this I consider to be a serious issue, the amount of memory used by Affinity Photo and Affinity Design, more than 1.3 gigs. My CPU's fan goes crazy, the mouse becomes unresponsive and clicking on the browser becomes a slow and stalking time wait. Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz RAM 8.00 GB (7.82 GB usable) 64 bits, x64 Windows 10 Home Version 20H2 OS Version 19042.746 Graphics: Intel UHD Graphics 620 ControllerVersion: 27.20.100.8476 The same thing happens here. I5 7200U, 8GB ddr4, 2.50 GHZ, 3.0 GHz turbo bost and Intel 620. I've tried everything, disable OpenCL acceleration but it's still very complicated to work well. Quote Link to comment Share on other sites More sharing options...
samramsan Posted February 9, 2021 Share Posted February 9, 2021 11 hours ago, Chris B said: Hello Feribayati, welcome to the Affinity Forums. Are you using a discrete graphics card by any chance? If so, I'd recommend making sure you are using the latest drivers. We are seeing a link between crashing and OpenCL and old graphics drivers. You can try disabling OpenCL from Preferences > Performance and see if the crashing still occurs. Done that and didn't work. It has to be a memory problem because the app by itself consume more than 800 MB and when opening any project regardless of the size, it jumps all the way to 1.3 GB. Wemerson Santos 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 6 minutes ago, samramsan said: It has to be a memory problem because the app by itself consume more than 800 MB and when opening any project regardless of the size, it jumps all the way to 1.3 GB. 1.3GB of memory use isn't very much (i.e. I don't think your problems are related to this amount of memory consumption). Quote Link to comment Share on other sites More sharing options...
samramsan Posted February 9, 2021 Share Posted February 9, 2021 8 minutes ago, Mark Ingram said: 1.3GB of memory use isn't very much (i.e. I don't think your problems are related to this amount of memory consumption). Hello Mark, I've disabled hardware acceleration even before knowing it could help. As You can see on the task's manager, It doesn't show. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 1 minute ago, samramsan said: Same project in previous version was about 480 MB, App and project all together. Do you have hardware acceleration enabled? Quote Link to comment Share on other sites More sharing options...
samramsan Posted February 10, 2021 Share Posted February 10, 2021 I got it to work, After deselecting the Hardware acceleration I changed the renderer to WARP and the freezing went away. At lest form me it's working now. I sincerely hope the formidable programmers at Serif find the bug and fix it, I love Affinity and I refuse to go back to PhotoShop and Illustrator. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 10, 2021 Share Posted February 10, 2021 5 hours ago, samramsan said: I got it to work, After deselecting the Hardware acceleration I changed the renderer to WARP and the freezing went away. At lest form me it's working now. I sincerely hope the formidable programmers at Serif find the bug and fix it, I love Affinity and I refuse to go back to PhotoShop and Illustrator. WARP is a software rasterizer, so in theory should be the worst performance. Have you tried uninstalling your Intel graphics card drivers, and reinstalling the latest version? samramsan 1 Quote Link to comment Share on other sites More sharing options...
Microvent Posted February 10, 2021 Share Posted February 10, 2021 When I try to open 1.9 I just get the splash screen then it shuts down . Same with the beta version. So Ive gone back to 1.85 for now till the bugs are sorted Chimes 1 Quote Link to comment Share on other sites More sharing options...
samramsan Posted February 10, 2021 Share Posted February 10, 2021 14 hours ago, Mark Ingram said: WARP is a software rasterizer, so in theory should be the worst performance. Have you tried uninstalling your Intel graphics card drivers, and reinstalling the latest version? I updated my Graphics controller to the latest Intel® UHD Graphics 620 and that solved every problem I had. Prior to that I had to disable graphics acceleration and change the renderer to WARP But as I said, Updating the Graphics Driver fixed all my problems. Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
samramsan Posted February 10, 2021 Share Posted February 10, 2021 14 hours ago, Mark Ingram said: WARP is a software rasterizer, so in theory should be the worst performance. Have you tried uninstalling your Intel graphics card drivers, and reinstalling the latest version? I know, but it was either that or facing a frozen screen... I need to be productive. Anyway. As I said, finding the correct drivers and installing them fixed the whole problem for me. Thank You for your coment Mark 🤙 Quote Link to comment Share on other sites More sharing options...
Tshik Posted February 11, 2021 Share Posted February 11, 2021 Similar Issue, Affinity Photo crashes frequently that I have to save my file regularly. I wonder if it's due to the low hardware performance but my hardware is not so bad (Intel i5-1135G7 with 8GB memory), and sometimes it works smoothly. Here are some crash reports, hope they will be helpful. reports.7z Quote Link to comment Share on other sites More sharing options...
Wemerson Santos Posted February 11, 2021 Share Posted February 11, 2021 15 hours ago, samramsan said: I know, but it was either that or facing a frozen screen... I need to be productive. Anyway. As I said, finding the correct drivers and installing them fixed the whole problem for me. Thank You for your coment Mark 🤙 Mine is also the Intel 620, but I can't update. When the search is updated it appears in the latest version, but it is still in the 2019 version. Quote Link to comment Share on other sites More sharing options...
tomherren Posted February 11, 2021 Share Posted February 11, 2021 (edited) On every instance I used Affinity Photo 1.9 so far, it suddenly crashes (the app simply vanishes). Last time when I had opened a TIFF file and was enlarging the view to 100%. Now, it crashed when clicking on develop after applying some edits in Develop Persona Edited February 11, 2021 by tomherren Repeated crashes Chimes 1 Quote Link to comment Share on other sites More sharing options...
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