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That should mean that you have a hardware problem, or a device driver problem, or a Windows problem. A BSOD includes an error description on the screen. What does it say? What do the Windows admin tools (event log, etc.) show as the cause of the problem?

I am also experiencing the thread stuck in device driver BSOD. It happens in designer. I can open designer and draw. It tents to happen when I have quite a few nodes, or when I am adding an effect. My laptop is dell 5567 I have tried updating graphics drivers from dell, and ten from intel. Two thinks happen prior to this error. 1)I had a new ssd professional installed 2)I updated to 1.9.1.979 It has not happened in my other graphics programs... clipstudio & inkscape I was considering taking my laptop back to the place that installed the ssd, but now I am wondering if it is a affinity problem. I have saved the mini dump files, but do not know how to read them. Are others experiencing this? Thank you.

@rayzor2012 Welcome to the Affinity forums. I understand from posts made by Serif staff that it is not possible for any of the Affinity apps to directly cause a BSOD. If you read the whole of this thread you will find some possible solutions to the problem. HTH Jeff

Thanks for the help, Walt. Never got the BSOD. Event Viewer just showed "Unexpected reboot." Installed the software to read the mini-dump files. Nothing was specific enough to show the exact cause (my ignorance perhaps). Installing all the driver and hardware updates, including those in Windows Update, fixed the reboot problem. Looked at preferences and set the ram limit to 8 GB, with 16 GB on board still have plenty of room for everything else. Thanks again - Dan

That may be the case, because we do make use of your graphics card, however our application runs in “user mode” which means it can’t crash the operating system via a BSOD. Drivers run in “kernel mode” which means any errors in them can crash the whole operating system. You need to work out which driver is crashing (I assume it’s the GPU), and if you have the latest drivers, try using an older one to see if that fixes it. Failing that, try contacting HP.

While I don't have a BSOD affinity crashing on splash with version 1.9 is all over the forum. If you search for it you will find links to beta versions that will most likely fix it for you.

Since the update to 1.9 have been experiencing a BSOD when using Affinity Photo. "thread stuck in device driver" You device needs to restart. Bios and graphics drivers update from the HP site but to no avail. Graphics card AMD Radeon Pro WX3200.

@GarryP Good morning. BIOS,Firmware and video drivers updated.Ok yesterday when opened.Have tried just now and same bsod showed.Waiting to here from Microsoft as to what the issue may be.Thanks again

In order to get some hints what might be the cause for the blue screens you can try out BlueScreenView from here ... NirSoft's BlueScreenView ... note that you have to see if it works for Win 10 too then ... However, mostly the cause will be this one: Fix THREAD_STUCK_IN_DEVICE_DRIVER BSOD error ( stop code 0x100000ea ) THREAD STUCK IN DEVICE DRIVER error in Windows 10 ... etc. ...

@AiDon Are you using the newest drivers? The reason I'm asking is that I've experienced several BSOD due to a Nvidia dll file. I asked on Nvidia forums, and Microsoft too to no avail. I then rolled back to older drivers, trying them one at a time. To my surprise, the drivers released before September worked just fine and now I don't have any issue anymore. For the the record, my crashes weren't related to the use of Affinity products, it was more severe as they were happening even while I was simply browsing or reading emails. And my configuration is with two 1080ti but if this is a driver issue (and it seems so) I think it doesn't matter. Long story short: my advice is to try one of the older driver if you haven't already. If you're incline to do so, my other advice is to use a tool called Display Driver Uninstaller. You need to be in Safe Mode. Follow these steps: Close all the running programs. Press the key Win + S and type msconfig Under the Boot tab, select Safe Boot Restart your PC Windows will enter in Safe Mode Launch DDD and apply the settings shown below. Now you can uninstall the display driver. Before restarting the PC re-open msconfig and uncheck Safe Boot Once you're logged back in, install the new driver. The one that's working for me is 456.38 Restart the PC Maybe you tried all this already, but in case you haven't, give it a shot. These are the settings I'm using:

Please find all of our V1 FAQ's listed below, if you have any trouble with these please create a new post and we'll be happy to help. Licencing & Customer Service OS Licensing and allowable number of installations How do I receive support for Affinity apps? How do I remove my Licence details? Changing your Affinity Store licence from macOS to Windows or vice-versa Bought Affinity Software but cannot log into the Affinity Store Switching software between Microsoft Store and Affinity Store Switching software between Mac App Store and Affinity Store Information about the Legacy Plus Range [FAQ] I can no longer find Affinity V1 apps on your website or App Stores. Why? Windows OS Welcome screen is missing content and shows Affinity Logo The product key is valid, but there was an error writing the licence file Installer Errors, Setup Failed & Installer Windows UI Issues Which features are supported with the Surface Dial? (Windows) What to do if Affinity is failing to start, crashes on startup or the UI is not displaying correctly (Windows). How can I force Affinity to use my dedicated GPU? (Windows) RAW files appear dark when using a Surface Pro (Windows) I get the error "The data area passed to a system call is too small" when trying to Launch Affinity. Why? (Windows) I get a Blue Screen of Death (BSOD) relating to cldflt.sys when trying to launch Affinity. Why? How to save a copy of Application Logs from Event Viewer? Affinity Installer window not showing (Windows) Will the Affinity Range run on Windows ARM? The software requires a DirectX 10 compatible graphics card in order to run (Windows) Why do I need to enable Windows Aero? Supported Windows Version Not Found Installation failed with error code: (0x00000057), "The parameter is incorrect. " This app can't run on your PC .NET and Affinity apps How do I enable the Windows "No Hardware" Flag? Windows Installation Issues [FAQ] The application has failed to start because its side-by-side configuration is incorrect [FAQ] How can I disable OpenCL compute acceleration on Windows? [FAQ] Windows Hardware Acceleration Requirements Mac OS macOS CODESIGNING crash when launching Affinity apps. Affinity apps and macOS Big Sur Compatibility Affinity apps and Apple Silicon Will the Affinity iPad apps run on macOS Big Sur with Apple Silicon? Why do I get the error "Failed to Open File" or "Failed to Save Document" when using Affinity apps purchased from the Mac App Store? (macOS) Help within Affinity doesn't show any results when searched on macOS Working with Affinity apps through Sidecar Affinity would like to record this computer's screen (Mac OS) Does Affinity support NVIDIA GPUs to use Metal on MacOS? 1.10.8 macOS update (to avoid hang on startup using Light UI on Sonoma) iPad OS Current Apple iPad Store Hardware Compatibility List Supported Raw Cameras on iPad version How to switch seamlessly between Affinity on desktop and iPad How to back up your Affinity documents if you use only an iPad Which iPad models are supported? How do I save my work before reinstalling an Affinity iPadOS app? [FAQ] How to force restart your iPad? Publisher PDFLib logging How do I add additional Dictionaries to Affinity Publisher? [FAQ] Why is the PDF Passthrough option not available for a placed PDF in my document? Designer Affinity Designer and Cricut cutting machines Why are strokes expanding after exporting to EPS? I've opened an .EPS file into Affinity but it doesn't look correct, but it looks fine in Adobe Illustrator. Why? Photo List of Supported Raw Cameras for Desktop & Lens Correction list How to configure plugins in Affinity Photo Workflow of RAW files in Affinity Photo Why can't I import my Macros? General [FAQ] How do I register my app and sync content? Performance Related Issues Feature Lists and Release Notes Affinity Range Information Can I trial Affinity desktop apps before I buy? Downloading the Latest and Previous versions of Affinity apps? Updates not showing on App Store, Mac App Store and Windows Store I've been asked to provide a screen recording. How do I do this?? Display Colour Management in the Affinity apps How do I download Workbook resources? How do I reset the app back to its default settings? Do you have any downloadable Affinity keyboard shortcut cheat sheets? How do I use the 90 day free trial? How do I install the papers that came with my pack? The app's canvas is not white. What's happening? I've been asked to provide information about my system. How? Can I export or backup my settings? Which Languages are supported in Affinity? Which drawing tablets work with Affinity? Are the Affinity Workbooks available as a PDF or eBook? Are you working on a Digital Asset Management app? What are the recommend system specifications for Affinity apps? Installing creative resources downloaded from the Affinity Store Affinity on Linux? Why are your video tutorials not showing? What exactly do the Clear User Data options clear? CPU or GPU? Where to find Crash Reports File Hash information for latest Affinity apps [FAQ] Failed to connect to affinity.api.serifservices.com or Couldn't connect to server [FAQ] Why is Bitdefender flagging/blocking Affinity downloads? [FAQ] Stock Panel no longer contains Unsplash Third Party (Adobe) File Formats Is it possible to import .AI (Adobe Illustrator) files in Affinity? Is it possible to import .INDD (Adobe InDesign) files into Affinity? How do I enable PSD smart object import support? Can I open and export Adobe files? Does Affinity support Smart Objects in PSD files? Is it possible to export to PSD with editable text? Is it possible to export to .AI (Adobe Illustrator) file format? Fireworks Layered .PNG and Layered .TIFF files Known Issues & Workarounds [WORKAROUND] Stroke width being printed incorrectly on rotated objects (Windows) [WORKAROUND] Crash when scrolling/panning around document [WORKAROUND] Plugins not working in Affinity Photo on Apple M1 Mac [BY DESIGN] Refining a selection as New Layer with Mask adds distortion [FIXED] Pixel Persona Tool Crash, Undo Limit & File Recovery Interval [FIXED] Scribble shows instead of keyboard when trying to use text tools. [FIXED] iPad apps crashing when accessing Preferences > Fonts on iPadOS 14. [FIXED] Affinity apps no longer start after installing the Windows 10 October 2020 (20H2) update [KNOWN ISSUE] ICC profiles missing from Affinity after updating to macOS Big Sur [KNOWN ISSUE] Affinity apps taking 20+ seconds to launch on macOS Monterey, Big Sur & Catalina [KNOWN ISSUE] Performance related issues with Affinity apps on macOS Big Sur [KNOWN ISSUE] Why are Affinity apps crashing with Hardware Acceleration enabled when using an Intel Graphics Card? [KNOWN ISSUE] Latest AMD Adrenalin Drivers (21.4.1) Cause the Affinity apps to crash when loading [KNOWN ISSUE] Nvidia Graphics Card and Capture One Windows Explorer Integration [KNOWN ISSUE] Hardware Acceleration and AMD RX 5000 series and later cards [KNOWN ISSUE] Muli Font used in the Alice Project from the Publisher Workbook has changed [KNOWN ISSUE] There was an unexpected problem while handling the server's response (0x00000001) [KNOWN ISSUE] Unable to open/import PSD files into Affinity iPad Apps [KNOWN ISSUE] Affinity apps crashing on startup on Windows 7 [KNOWN ISSUES] Common issues found in the Affinity 1.10.0 update [KNOWN ISSUE] Affinity apps have performance issues on macOS Monterey [KNOWN ISSUES] Unable to Register or Sign in via Affinity Apps [KNOWN ISSUE] Blank screen when trying to register Affinity apps on old versions of macOS [KNOWN ISSUE] Exporting from Affinity apps on iPadOS 15.4 exports previous edits [KNOWN ISSUE] Recent Windows 10/11 crashing when when searching fonts, placing images, updating resources… [KNOWN ISSUE] Intel Arc graphics card causing Affinity to crash on launch [KNOWN ISSUE] Printing no longer possible in Affinity iPad apps after updating to iPadOS 16 [KNOWN ISSUE] Saving to an external drive gives "Failed to Save Document" error on macOS Ventura [KNOWN ISSUE] Affinity V1 apps crash on launch with macOS Sonoma, when using Light UI Style Issues Caused By Third Party Software

Thanks for confirming that, I recommend downloading the following software and monitoring your GPU, as if you've tried wiping and reinstalling drivers and are still seeing this issue, it's certainly possible that this is caused by your GPU overheating, or possibly starting to fail. Hardware Monitor will allow you to keep an eye on this whilst you use Affinity and should hopefully point you towards the hardware you need to investigate, https://openhardwaremonitor.org/ If you'd like to try and generate a BSOD or error when the system crashes for further information you can try turning "Automatically restart" ON in System Properties > Startup and Recovery > Settings > System Failure. Please see the below link for more info here - https://www.thewindowsclub.com/disable-automatic-restart-system-failure-windows I hope this helps!

Hey Guys, ran your error search - says folder is empty. As for graphics drivers they are updated to latest version. PC specs are: OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200417161950.000000+480 Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, Intel64 Family 6 Model 158 Stepping 12, CPU Count: 16 Total Physical RAM: 32 GB Graphics Card: NVIDIA GeForce GTX 1050 Ti Hard Drives: C :232 GB (175 GB Free); D : 931 GB (882 GB Free); F: 3726 GB (1877 GB Free); K: 931 GB (918 GB Free); Motherboard: ASRock Z370M Pro4 System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M. Antivirus: Windows Defender, Enabled and Updated Walt, there is no BSOD, just into reboot sir, no error messages of any description.

An Affinity application cannot cause that, because it runs in user mode. That's a sign of a driver issue of some sort, a Windows flaw, or a hardware error. From your description of what you're doing I would guess it's a graphics driver problem, and updating to a more recent version of the graphics card driver may help. If you get a Blue Screen of Death (BSOD) there will be an error message with important information about what went wrong. Please provide that if you can. Otherwies, the Event Viewer will be able to provide information about what went wrong, which will also be usefu

@Gibsonion Changing the Renderer setting in Edit > Preferences > Performance to Warp should bypass your video card/driver and Affinity will then just use software to display the app on your monitor. If you switch to Warp and cannot recreate the BSOD this will help further confirm you have a Video card/driver problem. Remember to restart the app after switching to Warp If it works and you need to do some work the Warp setting is OK to use long term it just means your app will run a bit slower than when using a video card

You may think it's ridiculous sematics, but I've lost count of the number of times on Windows, and even on IBM mainframe computers over my 50+ years of experience there where only a single application was failing, but the cause was something wrong elsewhere in the system software or in the hardware. That application just happened to do something legitimate that the system or hardware reacted to improperly. For example, one cause of an unexpected kernel trap can be faulty RAM memory on a PC, and whether the error is triggered or not will depend on exactly how much memory is in use, and exact reference patterns that may be specific to one application. Another cause is faulty drivers, and possibly something that is occurring while you're dragging panels is causing your video driver to do something incorrect. And I personally experienced the cldflt.sys BSOD, which happened for me only when using Affinity (though many other Windows 10 users reported it in other applications), and was easily recreatable using a specific sequence of actions. And it was a Microsoft problem with an incorrect system update, which Microsoft eventually fixed. - - - - Thanks for the video. From looking at it, my best guess is that you have a video driver issue. I would suggest downloading the latest video driver from your video card manufacturer, deleting the current driver, restarting Windows, and installing the new driver. But for other possibilities I would suggest looking through some of these Google search results: https://www.google.com/search?client=firefox-b-1-d&q=unexpected+kernel+mode+trap+ntoskrnl.exe Serif may have additional suggestions, or another user, but that's all I've got for now. I'm glad you've at least got a repeatable recreation; that makes it much easier to tell when it's been fixed.

I created a new document, and the problem still occurs, interestingly without realising I first dragged only one tab to the area and the problem did not happen, then when I combined the 2 tabs and tried again, the error occurred almost immediately. The stop code is UNEXPECTED KERNEL MODE TRAP The driver error is from ntoskrnl.exe (short for Windows NT operating system kernel) an essential Windows component responsible for hardware abstraction, process and memory management, and various other system services. Here's a link to a video of the problem https://photos.app.goo.gl/NzKpjDQHaJVBd4Pq7 Since nothing else is causing this issue and my system works fine otherwise and I can recreate the problem even in a new document it's a problem with AD. You can claim it's not possible for Affinity to cause BSoD all you want, which maybe true from a purely technical stand point, but it's something that AD is doing that is triggering the issue that is causing the driver to crash. Pretending otherwise is just ridiculous semantics.

The BSoD only gave me some generic error message like oh dear, there has been an error and windows is is creating a dump file with a sad face emoji lol, but the dump file didn't go past 0% after several minutes of waiting so I rebooted I'll create a phone video of recreating the process as it doesn't seem like I'll get an answer without doing so. I'll be back shortly...

The BSOD screen tells you what failed. I don't know off-hand how to find that anywhere else, though it's probably available in the dump file that Windows created. I think ihave found it there before but I would need to rediscover the details of how to do it. Googling for how to read a Windows dunno file would probably lead you to the tool you'd need to use.

After updating Windows 10 to Version 1909 a week ago, I began to have a crash issue starting in the last couple of days: the program freezes to a stand-still operation when I save a file for the second time in the Save-As mode to .AFPHOTO. I can perform the save-as in .AFPHOTO for the first time with no issue, but the program goes into a freeze mode (but no BSOD, thanks God!) when I do another Save-As operation, and the only way to close the program is to cancel the task in Task Manager. Using the Save mode, there is no problem at all! The Affinity Photo version being installed used is Version 1.7.3.481. I did try unintall and reinstall the program to no avail! Does anyone experience this same issue? What is the suggested fix?

Thank you! I installed the Windows 10 updated Version 1909. It worked fine for a short while until yesterday, I ran into an issue in Affinity Photo that again freezes up, no BSOD thanks God, when saving my work to .afphoto. The only way to get out is to close the task via Task Manager. The strange thing was that a backup file was created by Affinity Photo (I guess!) with a pre-assigned file name that is limited to only 9 characters with letter, character & number, and cannot be changed. Did you anyone have this issue?

Yes, I have the latest drivers, but not the BSOD logs.

Do you have the latest Wacom drivers installed? What was reported in the BSOD failures?

@tonghong The BSOD crash can resolved by installing the following Windows update: https://support.microsoft.com/en-gb/help/4530684/windows-10-update-kb4530684

Upon installing Windows update KB4524570, Affinity Photo crashed when I saved a photo file to .afphoto. The program just closed. Upon uninstalling the update, it worked fine again. Same issue with Windows update KB4517389 with an exception of the BSOD that came on. What are the causes and is there any permanent fix? I am on Windows version 1903.