TonyKing

I have run the applet which told me it had changed the setting. However when I tried to open Affinity Photo I still get the same issue. Many thanks for your help/advice so far. Any other ideas?

Thanks for the info. I have run the tool and I have the following results: -- SEARCHING FOR PERFORMANCE SETTINGS XML FILES -- No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Photo\1.0 (Trial)\Settings\PerformancePreferences.xml Found file: C:\Users\Tony King\AppData\Roaming\Affinity\Photo\1.0\Settings\PerformancePreferences.xml But no <UseHardwareAcceleration> setting found inside! *** Click above (Photo No entry) image button to create a disabled setting! *** No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Photo\1.0 (Store)\Settings\PerformancePreferences.xml No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Designer\1.0 (Trial)\Settings\PerformancePreferences.xml Found file: C:\Users\Tony King\AppData\Roaming\Affinity\Designer\1.0\Settings\PerformancePreferences.xml But no <UseHardwareAcceleration> setting found inside! *** Click above (Designer No entry) image button to create a disabled setting! *** No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Designer\1.0 (Store)\Settings\PerformancePreferences.xml No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Publisher\1.0 (Trial)\Settings\PerformancePreferences.xml No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Publisher\1.0\Settings\PerformancePreferences.xml No file found: C:\Users\Tony King\AppData\Roaming\Affinity\Publisher\1.0 (Store)\Settings\PerformancePreferences.xml Done! So this appears not to be the problem. Any other advice appreciated.

Hi, Thanks for your response. I am using Windows 10 on a Dell XPS15. I have downloaded a beta version 1.9.1.979 and I am getting the same problem. All I can get is the initial splash screen and then it closes down back to the Desktop. Previous versions have worked without a hitch.

Hi, Thanks for your response. I am using Windows 10 on a Dell XPS15. I have downloaded a beta version 1.9.1.979 and I am getting the same problem. All I can get is the initial splash screen and then it closes down back to the Desktop. Previous versions have worked without a hitch.

I downloaded and updated from 1.8 to 1.9 for both Photo and Designer. They both appeared to install okay. However when I try and open each app all I get is the splash screen for a few seconds and it closes and returns to the desktop. Never had any issues with 1.8. Any suggestions or ideas welcome. Thanks in advance. Tony