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simono

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  1. In the meantime we have figuered out where this strange mix of old lamps and new lampes has come from. This laptop was upgraded from Windows 8.1 to Windows 10. The promise given was new lamps for old. At the time, however, quite a lot of new lamps were simply not available and the new Windows did its best to accommodate old drivers. In the aftermath neither Microsoft, Intel nor Driver Easy managed to really rectify the situation. If we would have formatted the disk and installed Windows from scratch last week, the problem would have vanished. But if a user is on a single machine and is the proud owner of three dozen or more applications requiring three dozen or more activation codes this is not a feasible path. I expect that most of your trial customers using a machine that had been upgraded to Windows 10 will have had similiar problems and - rather unfortunately - decided not to buy a non-functioning product. But at least Affinity starts up now with your mod in place.
  2. Hi Mark DDU does resolve the issue. The only problem is that the average user will be scared to death by just looking at the 1980-type user interface with all its options, settings, warnings and disclaimers. If this hadn't been on my "old" system I probably wouldn't have plucked up the courage to start it myself. Having run it - it takes quite a long time - Affinity Photo started normally and even allowed using acceleration. After that, the Intel driver update utility told me to update my graphics driver to Feb 21, which I did. This also took a supiciously long time and had to be run in two stages. It seems that DDU is not quite up-to-date. At the end of the day - all was well. The latest driver was in place and Affinity Photo was running perfectly. There is just one funny thing. The DDU people present themselves as partners to Driver Easy and highly recommend Driver Easy. That's just the utility that I had in place and that did not suceed in keeping my graphics driver cum supporting stuff in running order. Just for your info, my "new" HP system is also up and running. The bluescreen of death problem when running Affinity went away after I performed a BIOS update. Also quite an adventure. 😊 Thanks for your help and info. (Please take heed of what I wrote about allowing the user to choose the graphics platform.)
  3. One can actually see which GPU is being used in the Task Manager.
  4. By the way, according to hearsay Topaz has a problem with GeForce. But Topaz needs Intel anyway because of openVINO. Without the latter, their stuff is too slow on most machines to be of much use. With openVINO - wow! That's why I need to keep Intel in the circuit.
  5. Sure, I realize that I am up against a driver cum Windows bug. However, using Affisity I cannot choose which platform to use - Intel or GeForce. Wondershare Filmora allows me to choose. Topaz Sharpen AI allows me to choose and even provides a "calibrate" to find out which platform is faster. Affinity Photo does not. It just tells me that two platforms happen to be there. However, the user may want to - or even need to - choose which platform to use. I do not even know which platform Affinity is using - which makes debugging driver problems in a mult-platform environment almost impossible. Having ditched my old laptop due to unresolved Intel driver issues, I am now on a brand new laptop and not getting one damn' jota any further. My bluescreens are all identical, according to Bluescreen Viewer. They come up over watchdog and seem to be all Direct X related. These bluescreens may be HP specific and the result of a particular Windows update. Up to now, they have only occurred when using Affinity Photo.
  6. This is off topic, but I do not know how I can otherwise reach out to @Mark Ingram. I am on a new system - see my thread Frequent Bluescreens of Death. The new system is an i7 and has an extra getforce graphics card - i.e. it has two graphics platforms. Affinity Photo 1.9.1 does not allow me to choose the graphics card to be used fyor acceleration. It list the cards as (approx.) "Intel, GetForce" or "GetForce, Intel" depending on various Windows settings. I cannot manually select GetForce. The other programs I have allow me to choose. Wondershare Filmora 10 lists both platforms, Topaz AI Sharpen list both platforms - and I can choose in both cases. You seem to be using the first in your horizontal single field "list". This is not the way to do it. I actually need Intel - because of openVINO - for Topaz and I probably need GetForce for Affinity. My suspicion is that the Intel driver is causing Affinity to crash. That is why I must be able to choose. I cannot simply disable the Intel driver, quite apart from the fact that I need the Intel platform to get a desktop using a lower resolution to get larger, more readable fonts under icons, in menus etc.
  7. That's why I included a sysinfo - with the event log. It is not really that probable that there's a hw failure. The only software displaying the problem is Affinity. Filmora along with Topaz Sharpen AI both work perfectly. And here's the appropriate Windows Memory Dump MEMORY.DMP
  8. Having invested infinite amounts of money to migrate to a modern system - my previous system had a bad Intel graphics driver and Affinity Photo had a problem in conjunction with opencl - my new confiiguration keeps getting a bluescreen using Affinity Photo 1.9.1.979. At some time in the middle of every edit the program crashes taking the system with it. I get the infamous Bluescreen followed by an automatic re-boot! When it happens and where it happens is completely unclear. Up to now this has happened at least half a dozen times over the past three or four days. Other programs I am using have not crashed up to now. These being mainly Filmora X and Smartshow3D. Affinity crashes in one out of four edit sessions. The memory RAM usage slider in Preferences is standing on 8191 MB A sysinfo is included. sysinfo2 Simon.Payne@t-online.de.txt
  9. Sure, but check dependencies was about the only useful thing I could do. I was hoping that there might be something missing that I could pull in.
  10. So there we have it. The other night a poltergeist came down the chimney and switched off all my file extension displays. Ergo - dependenciesGui.exe.config became dependenciesGui.exe. The real "dependenciesGui.exe" works. However I cannot find anything wrong. Nothing in the DLL hierarchies seems to be missing. In other words, all is well and any malfunction must be a fata morgana. Or at least, not the result of a missing component. To sum it up - all I really know is that all available Intel graphics drivers newer than 2018 do not work for openCL on my (old) machine. This statement holds for the latest driver pulled in by the special Intel utility I downloaded off their website for finding and installing Intel drivers.
  11. 997 starts up ok. If you try to enable HW acc. in Pref. - note: the checkbox is enabled - you get a message telling the highly estimated user that he, she or it is sitting on a crappy Windows version. 😊 Hmm. Isn't that always the case?
  12. You're right. But I cannot get the new version to run. Visual Basic Express keeps coming up and displaying a config file when I click on dependenciesGui.exe in the unzipped directory.
  13. Here's a new piece of information, for what it's worth. 🙂 Dependancy Walker crashes on cltest.exe. On photo.exe it complains that modules are there, which are neither 32bit nor 64bit and then also crashes. Has to be hard terminated. Running on several DLLs, picked at random, DW produces as expected a load of information. Hmmm. This is funny because DW - IMHO - does not start anything at all. It's just checking entries made by the compiler about external references for the linker/builder.
  14. The new driver - Feb 2021 instead of Jan 2021 - displays exactly the same problem. Cltest croaks on the platform count and Affinity Photo deos not get past the squid. In the meantime I have migrated to a new laptop. 800 Euros. Interestingly enough Affinity sees the two graphics platforms - separated by a comma. However, the user has no choice option to select a specific card.. Peculiar. Of course, everything works - approx. twice as fast as before. Affinity, Filmora and even Topaz Sharpen.
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