Yulian David Posted March 17, 2024 Posted March 17, 2024 A long time ago I reported this bug with a trial version of Affinity, now I have purchased the bundle and I see that they have not solved this problem. When I try to open certain files, affinity just won't open them!!!! It only shows a small message: "Loading 1 document" and it doesn't go from there, it doesn't let me close the program either and I have to do it from the process manager. On my iPad and Windows the file opens normally, the problem only occurs on MacOS Quote MacOS: 12.7.4 (21H1123) MacBook Pro (16-inch, 2021) Chip Apple M1 Pro Memory 16 GB Dldar 1 Quote
walt.farrell Posted March 17, 2024 Posted March 17, 2024 It would help to provide a link to the original topic (here) or to continue in the original topic. If you're still working on the same document, it is likely that the problem is with the linked files in your document. What kind of files are they, and where are they located? (Or, if you're working on a different document also with linked files, same question. What kind, and where are they located. And how many files are involved? Also, what release of macOS are you using? --- I see your original topic has a bug tag (though no response directly from Serif in the topic): https://forum.affinity.serif.com/index.php?/search/&tags=afp-6338 It's a bit odd that they tagged it, but did not respond, especially as there's nothing else with that tag. We'll need to wait for a Serif comment, I think. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
MikeTO Posted March 17, 2024 Posted March 17, 2024 Did you just upgrade to Sonoma by any chance? There is an issue with iCloud and Sonoma, files need to fully download before they can open in Affinity. Sonoma needs to do some syncing when first installed. Some users encountered this, it took an hour or two to open a document but then once it was done it worked fine from then on. So if you just upgraded, let it sit for a few hours until Sonoma and Affinity are happy together. If you didn't just upgrade to Sonoma, then I'm unsure what the issue is. Are there any linked resources? Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.3, MacBook Pro (M4 Pro) and iPad Air (M2)
Alfred Posted March 18, 2024 Posted March 18, 2024 11 hours ago, MikeTO said: Did you just upgrade to Sonoma by any chance? Sonoma wasn’t around … 12 hours ago, Yulian David said: A long time ago … and in any case 12 hours ago, Yulian David said: MacOS: 12.7.4 (21H1123) is Monterey. Yulian David 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Staff DWright Posted March 18, 2024 Staff Posted March 18, 2024 I have bumped this report with our developers Can you please also send me a copy of the file that you are having this issue opening using the Dropbox link below. https://www.dropbox.com/request/CFNcdsdgMnN30oedaReW Yulian David 1 Quote
Old Bruce Posted March 18, 2024 Posted March 18, 2024 22 hours ago, Yulian David said: When I try to open certain files, affinity just won't open them!!!! It only shows a small message: "Loading 1 document" and it doesn't go from there, it doesn't let me close the program either and I have to do it from the process manager. This sounds like there may be a Designer Document getting opened from a missing network. To stop this from happening you have to hold down the Control key (both Mac and Windows use the Control key) whilst starting up the application. This will bring up a dialog box. Uncheck everything except "Reset Most Recent Documents" Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that.
Yulian David Posted March 19, 2024 Author Posted March 19, 2024 On 3/18/2024 at 5:34 AM, DWright said: I have bumped this report with our developers Can you please also send me a copy of the file that you are having this issue opening using the Dropbox link below. https://www.dropbox.com/request/CFNcdsdgMnN30oedaReW Files uploaded. 22 hours ago, Old Bruce said: This sounds like there may be a Designer Document getting opened from a missing network. To stop this from happening you have to hold down the Control key (both Mac and Windows use the Control key) whilst starting up the application. This will bring up a dialog box. Uncheck everything except "Reset Most Recent Documents" I did it, but it didn't work. On 3/17/2024 at 1:02 PM, MikeTO said: Did you just upgrade to Sonoma by any chance? There is an issue with iCloud and Sonoma, files need to fully download before they can open in Affinity. Sonoma needs to do some syncing when first installed. Some users encountered this, it took an hour or two to open a document but then once it was done it worked fine from then on. So if you just upgraded, let it sit for a few hours until Sonoma and Affinity are happy together. If you didn't just upgrade to Sonoma, then I'm unsure what the issue is. Are there any linked resources? On 3/17/2024 at 12:03 PM, walt.farrell said: It would help to provide a link to the original topic (here) or to continue in the original topic. If you're still working on the same document, it is likely that the problem is with the linked files in your document. What kind of files are they, and where are they located? (Or, if you're working on a different document also with linked files, same question. What kind, and where are they located. And how many files are involved? Also, what release of macOS are you using? --- I see your original topic has a bug tag (though no response directly from Serif in the topic): https://forum.affinity.serif.com/index.php?/search/&tags=afp-6338 It's a bit odd that they tagged it, but did not respond, especially as there's nothing else with that tag. We'll need to wait for a Serif comment, I think. Indeed, verify that the problem occurs when working within OneDrive folders. — If I change the name or path of the file that I have linked in my main document, the error occurs. — I have to go to my iPad and relink the file, so I can open it again on my Mac. Now, it's a bug that needs to be fixed. As I said, on Windows and iPad the document opens normally, of course, the linked resources management message appears, but it does not freeze without even opening the document as it happens on Mac. Quote
kimthejo Posted March 19, 2024 Posted March 19, 2024 Hey, For what it's worth, just wanted to mention I got the same issue. I noticed about a month ago that I could not open files on my MacBook air M1 on latest Sonoma. The files are both publisher and photo documents both with and without linked resources. (so that can´t be the problem) The files get stuck on "loading document" at the top of the screen like described by other people. The files work fine on my iMac 2017 that runs latest Ventura and my iPad Pro 2017 running latest iPad os when I open them via iCloud where I store and sync my files. (The files are just in a regular self created iCloud folder and not in a iCloud-library folder created by the app) It doesn't help to simply resave the same document on a device that works or rename to another filename. After doing this it still won't open on my MacBook with Sonoma. My only workaround has been to create a new document on Ventura or Ipad os 17 and copy over all links and assets. If I save that file as a new file it works. So the strange thing is that the problem is not simply that the file is created on Ventura and opened in Sonoma. All files created on other devices created from now on seems to work fine. I tried to download, copy, resave, rename the same files to an external ssd and open them from there with no luck. So I don´t think it's linked to iCloud where I store my files. It´s like something is burned into the code of those files that affinity 2 on Sonoma doesn't like... Here are two example files that are almost the same. The one that is named "can open on Sonoma" is created on Ventura, where I copied over the assets into a blank documents and made some small edits. Both can be opened on my iMac running Ventura. But only one can be opened on my Macbook running Sonoma. Can anyone try to open both files on an updated Sonoma machine and see if my problem can be reproduced? LINK TO FILES: https://www.dropbox.com/scl/fo/q7u38uhc6ret73c5zd61h/h?rlkey=chy0iglgqovx60e7husfy96xe&dl=0 rcniman, MEB and Yulian David 2 1 Quote
Wu Yu Sen Posted March 28, 2024 Posted March 28, 2024 I have the same problem using Windows and Mac, and they are all on the hard drive. Quote
rcniman Posted March 31, 2024 Posted March 31, 2024 Aaah! I just updated Designer to 2.4.1 and Sonoma 14.4.1. Files are stored in Google Drive but downloaded to my computer. I'm on and have been on Sonoma. Suddenly, a whole series of files just won't open. Some files, using the same assets (stored in the same Google Drive) open just fine. They were working on 2.4.0 and 14.4. This is awful, and I've never had something like this happen before. Files open just fine on the iPad, thankfully, although I have no clue how to use the app. One thing that I noticed was that, when trying to open one of the files in Affinity Publisher and Affinity Photo, I was asked to grant access to allow them to access files in OneDrive. Uhh, none of the files or assets are in OneDrive. So does look like it might be something networking related. Quote
rcniman Posted March 31, 2024 Posted March 31, 2024 On 3/19/2024 at 11:13 AM, kimthejo said: Hey, For what it's worth, just wanted to mention I got the same issue. I noticed about a month ago that I could not open files on my MacBook air M1 on latest Sonoma. The files are both publisher and photo documents both with and without linked resources. (so that can´t be the problem) The files get stuck on "loading document" at the top of the screen like described by other people. The files work fine on my iMac 2017 that runs latest Ventura and my iPad Pro 2017 running latest iPad os when I open them via iCloud where I store and sync my files. (The files are just in a regular self created iCloud folder and not in a iCloud-library folder created by the app) It doesn't help to simply resave the same document on a device that works or rename to another filename. After doing this it still won't open on my MacBook with Sonoma. My only workaround has been to create a new document on Ventura or Ipad os 17 and copy over all links and assets. If I save that file as a new file it works. So the strange thing is that the problem is not simply that the file is created on Ventura and opened in Sonoma. All files created on other devices created from now on seems to work fine. I tried to download, copy, resave, rename the same files to an external ssd and open them from there with no luck. So I don´t think it's linked to iCloud where I store my files. It´s like something is burned into the code of those files that affinity 2 on Sonoma doesn't like... Here are two example files that are almost the same. The one that is named "can open on Sonoma" is created on Ventura, where I copied over the assets into a blank documents and made some small edits. Both can be opened on my iMac running Ventura. But only one can be opened on my Macbook running Sonoma. Can anyone try to open both files on an updated Sonoma machine and see if my problem can be reproduced? LINK TO FILES: https://www.dropbox.com/scl/fo/q7u38uhc6ret73c5zd61h/h?rlkey=chy0iglgqovx60e7husfy96xe&dl=0 I have tested your files and get the same results. The one file won't open in Sonoma 14.4.1 while the other will. Screenshots attached. I hadn't updated Photo, so I first tried them both in Photo 2.3.1. Screenshots attached. I then updated to Photo 2.4.1 and got the exact same results. It does seem like there is something burned into the code of these files that Affinity 2 on Sonoma, but not iPad, just chokes on. Quote
Staff MEB Posted April 3, 2024 Staff Posted April 3, 2024 Thanks @Wu Yu Sen, @rcniman I've updated/bumped the existing report to bring this up to dev's attention. rcniman 1 Quote A Guide to Learning Affinity Software
Ernstgideon Posted April 3, 2024 Posted April 3, 2024 Hi, just to let you know – I have the same problem. Files does not open no matter where they are (iCloud, or on local disk). Designer 2.4.1 (latest version) Mac Sonoma 14.4.1 (latest version) MEB 1 Quote
kimthejo Posted April 8, 2024 Posted April 8, 2024 Thank you so much for testing the files rcniman and for updating the report MEP. I can confirm latest update that came out today still did not fix the problem. I have my hopes up for the next one soon. Quote
Staff MEB Posted April 8, 2024 Staff Posted April 8, 2024 Hi @kimthejo, Welcome to affinity Forums No, this issue wasn't fixed in this latest build (2.4.2). You will see a Serif Bot message in this thread when the bug is fixed. Unfortunately it still not clear what's causing the issue - we are still investigating it. Thanks for your feedback. Yulian David 1 Quote A Guide to Learning Affinity Software
rcniman Posted April 8, 2024 Posted April 8, 2024 I probably don't have any helpful information to share, but I'll share what I've noticed. Since my initial report, I had noticed that if I tried to open one of my files it would open...eventually. Several minutes? Hours? I was never patient enough to sit around and see for myself. My last test of this was yesterday, when I probably stopped watching after 5 minutes. Today, I restart my computer (again) and suddenly all the files are opening immediately. I updated Designer to the latest version, but did not update Photo. However, the linked Photo file above now opens right away. MEB 1 Quote
Chris Heath Posted April 8, 2024 Posted April 8, 2024 @MEB This problem appears to be a bug that has something to do with Affinity and iCloud. Go to System Preferences / Settings > Privacy & Security > Files and Folders, and for each of your Affinity Apps, remove access to iCloud. This may sound unrelated, but it gives you back access to your files. In my case this setting was preventing me from opening certain files on dropbox. I noticed the problem occurred as soon as a popup window asked me to grant access to iCloud. If this pops up, click "Don't Allow". If you click "Don't Allow", you can still access and open Affinity files on iCloud. The last point I 'd like to make here with the settings mentioned earlier. The iCloud access switch is duplicated. This has got to be a bug! MEB, SvenK. and artlambi 2 1 Quote You can: find my website here: www.geometrical.design buy fabric, wallpaper and home decor items that feature my work on Spoonflower join the Geometrical Design Secrets community on Facebook check my work out on Behance, and see me teaching at Geometrical Design School
kimthejo Posted April 9, 2024 Posted April 9, 2024 Thanks! No luck for me I´m afraid with your method Chris. Tried your trick and it didn´t fix anything. I removed access, even rebooted and still stuck on loading with the same files. I aslo tried leaving my computer on for a few hours but still no luck with the affected files. I will try to leave them over night and see what happens, some people seem to have fixed it this way. I´ll report back if any of the solutions suddenly start working for me. Quote
kimthejo Posted April 11, 2024 Posted April 11, 2024 On 4/9/2024 at 12:54 PM, kimthejo said: I aslo tried leaving my computer on for a few hours but still no luck with the affected files. I will try to leave them over night and see what happens, some people seem to have fixed it this way. I´ll report back if any of the solutions suddenly start working for me. Yeh, tried to leave one of the troublesome files on "loading file" for 36 hours, still didn´t open I´m afraid. Quote
artlambi Posted April 17, 2024 Posted April 17, 2024 On 4/9/2024 at 12:19 AM, Chris Heath said: @MEB This problem appears to be a bug that has something to do with Affinity and iCloud. Go to System Preferences / Settings > Privacy & Security > Files and Folders, and for each of your Affinity Apps, remove access to iCloud. This may sound unrelated, but it gives you back access to your files. In my case this setting was preventing me from opening certain files on dropbox. I noticed the problem occurred as soon as a popup window asked me to grant access to iCloud. If this pops up, click "Don't Allow". If you click "Don't Allow", you can still access and open Affinity files on iCloud. The last point I 'd like to make here with the settings mentioned earlier. The iCloud access switch is duplicated. This has got to be a bug! This worked for me, thank you! Chris Heath and MEB 1 1 Quote
SvenK. Posted April 23, 2024 Posted April 23, 2024 On 4/9/2024 at 12:19 AM, Chris Heath said: @MEB This problem appears to be a bug that has something to do with Affinity and iCloud. Go to System Preferences / Settings > Privacy & Security > Files and Folders, and for each of your Affinity Apps, remove access to iCloud. This may sound unrelated, but it gives you back access to your files. In my case this setting was preventing me from opening certain files on dropbox. I noticed the problem occurred as soon as a popup window asked me to grant access to iCloud. If this pops up, click "Don't Allow". If you click "Don't Allow", you can still access and open Affinity files on iCloud. The last point I 'd like to make here with the settings mentioned earlier. The iCloud access switch is duplicated. This has got to be a bug! Thanks this worked out for me. Chris Heath 1 Quote
kimthejo Posted May 9, 2024 Posted May 9, 2024 On 4/11/2024 at 8:38 PM, kimthejo said: Yeh, tried to leave one of the troublesome files on "loading file" for 36 hours, still didn´t open I´m afraid. Tried all solutions in this thread on different machines in different order and can confirm it does not work for everyone. I even tried having one affinity photo file stuck on loading for about 4 days with no luck on sonoma (Tried on both my m1 air and mini). A file that opens perfectly on my old iMac with Ventura. Also the changing of permissions does nothing for me. After turning off iCloud access to files and folder I get no new popup to allow or deny access. Funny thing that might be useful to report: 1. I copied the files I uploaded here in the thread to the downloadsfolder that is not synced to any cloud. 2. Tried open in affinity designer instead of affinity photo (2.4.2) and... IT OPENS like normal. 3. However, when I close it and open in affinity photo it gets STUCK ON LOADING forever like before. 4. I force quit affinity photo (for the freakin hundredth time I have tried this) 5. I try again to open in designer or publisher and then I just get a message: Filed to open file... This file is already open in affinity photo 2 on this device. (Which NOPE it isn't.) 6. Only solution is to reboot the Mac. 7. Tried 7 times in different orders and resaving the file through designer as another file name to the offline downloadsfolder. No luck when opening the new file. Still stuck on loading. After reboot I can open that again I affinity designer but like before, it gets stuck loading in photo... SAME LINK TO FILES AGAIN: https://www.dropbox.com/scl/fo/q7u38uhc6ret73c5zd61h/h?rlkey=chy0iglgqovx60e7husfy96xe&dl=0 Quote
Staff MEB Posted May 9, 2024 Staff Posted May 9, 2024 Thanks for all your feedback @kimthejo. I've tried to open the files you attached to your posts on my system (running Sonoma 14.4.1) but both open without issues. It's interesting Designer opens them for you. Have you tried to (full) reset Affinity Photo (backup all brushes, addons etc you may added to the app first)? Does it load the files after resetting the app? Have you tried to open the files from a new macOS user account just to rule out some eventual macOS user setting/glitch? I have no idea what else to suggest at the moment. I've updated the existing report, but we're still far from discovering the root cause of this issue. Quote A Guide to Learning Affinity Software
kimthejo Posted May 11, 2024 Posted May 11, 2024 On 5/9/2024 at 11:17 AM, MEB said: Thanks for all your feedback @kimthejo. I've tried to open the files you attached to your posts on my system (running Sonoma 14.4.1) but both open without issues. It's interesting Designer opens them for you. Have you tried to (full) reset Affinity Photo (backup all brushes, addons etc you may added to the app first)? Does it load the files after resetting the app? Have you tried to open the files from a new macOS user account just to rule out some eventual macOS user setting/glitch? I'm have no idea what else to suggest at the moment. I've updated the existing report, but we're still far from discovering the root cause of this issue. No worries I understand this is hard to pin point and maybe my iCloud or profiles are dodgy somehow... I tried the full reset of everything in all three affinity apps with no luck even after restart. Today I tried opening a file on a freshly installed Sonoma (14.4.1) on another Mac mini and crazy thing, both files open. (Note that this Mac mini is an old 2014 core i5 version patched with Open Core Legacy Patcher so I didn't really want to involve it in this test fest it´s just an experiment.) - On this Mac I first I tried with everything completely offline which opened fine. - Then I synced the Mac mini with iCloud and put the "can´t open on Sonoma file there." and it worked fine. - Then I tried to open the synced file again on my m1 MacBook Air and it got stuck there as before. - So it seems there is an issue with the "stuck on loading files" and some kind of ancient remnant in the Mac OS library folders. If it doesn´t have to do with apple silicon. I will try like you said to create a fresh account on my m1 MacBook Air and see if that works. If it doesn't I'll just reset the whole machine to factory settings and see if that fix it. I just need my old files to work right now. I´ll report back what works... MEB 1 Quote
kimthejo Posted May 11, 2024 Posted May 11, 2024 6 hours ago, kimthejo said: If it doesn't I'll just reset the whole machine to factory settings and see if that fix it. I just need my old files to work right now. I didn't really have time to try with another account so I just made a total factory reset of my M1 MacBook Air. It all works now and opens all the "stuck on loading files" so far. Guess this could be a final fix for people. I would not dare to reset from my Time Machine cause that might restore the faulty library files that caused all this. So I just restored my files from cloud backup and manually from external drives (copy paste style). So far so good and I´m just happy I can use my old templates and files works again as expected. I do use the same iCloud account. The files opens from there no problem now. MEB 1 Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.