Phil_rose Posted October 3, 2022 Share Posted October 3, 2022 Hi, on Windows 11 version 10.0.22621 build 22621 if I open any Affinity program whether beta or not and select a piece of text, hit the font dropdown and start to type a font name the program just crashes and disappears. No autobackup, nothing. This happens on both my laptops. Are others seeing this too? I can scroll through fonts but cannot type the name of the font I want. Thanks! Phil Quote I like turtles! Windows 11 Sony A7iii Sony A7riii Sony A7Rii Sony RX10 Mkiii Canon G5x Mavic Mini drone A partridge A pear tree (occupied) www.philrosephoto.com Link to comment Share on other sites More sharing options...
Staff Callum Posted October 3, 2022 Staff Share Posted October 3, 2022 Hi Phil it sounds as though you are experiencing the issue described here: Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Phil_rose Posted October 3, 2022 Author Share Posted October 3, 2022 Thanks so much for the quick reply and that info. I am not sure how to uninstall or roll back like that. Is there any info that you know of that would instruct me on how to go back to a previous version of the program? Presumably I could just scroll until the publish a fix? Thanks again! Phil Quote I like turtles! Windows 11 Sony A7iii Sony A7riii Sony A7Rii Sony RX10 Mkiii Canon G5x Mavic Mini drone A partridge A pear tree (occupied) www.philrosephoto.com Link to comment Share on other sites More sharing options...
walt.farrell Posted October 3, 2022 Share Posted October 3, 2022 1 hour ago, Phil_rose said: I am not sure how to uninstall or roll back like that. Is there any info that you know of that would instruct me on how to go back to a previous version of the program? Have you tried just following the instructions in that FAQ? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Phil_rose Posted October 3, 2022 Author Share Posted October 3, 2022 No, I didn't see that that was a link rather than a screenshot. Thanks for the nudge. I love how the smiley face in your profile pic contrasts with the snarky tone of your message! walt.farrell, RichardMH and emmrecs01 1 1 1 Quote I like turtles! Windows 11 Sony A7iii Sony A7riii Sony A7Rii Sony RX10 Mkiii Canon G5x Mavic Mini drone A partridge A pear tree (occupied) www.philrosephoto.com Link to comment Share on other sites More sharing options...
lacerto Posted October 4, 2022 Share Posted October 4, 2022 Obsolete. Quote Link to comment Share on other sites More sharing options...
Loyalty Is Key Posted October 6, 2022 Share Posted October 6, 2022 On 10/3/2022 at 11:34 AM, Phil_rose said: Hi, on Windows 11 version 10.0.22621 build 22621 if I open any Affinity program whether beta or not and select a piece of text, hit the font dropdown and start to type a font name the program just crashes and disappears. No autobackup, nothing. This happens on both my laptops. Are others seeing this too? I can scroll through fonts but cannot type the name of the font I want. Thanks! Phil I'm having the same issue. Windows 11 AND 10. Program is also crashing when using certain masking features and perspective tool. The issues slightly change each time I do a new install. Did you ever resolve the issue? Quote Link to comment Share on other sites More sharing options...
carl123 Posted October 6, 2022 Share Posted October 6, 2022 @Loyalty Is Key Have you checked to see if your Windows 11 PC received any of the updates (or later ones) listed in the FAQ Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
lacerto Posted October 6, 2022 Share Posted October 6, 2022 Obsolete. Quote Link to comment Share on other sites More sharing options...
PaulEC Posted October 6, 2022 Share Posted October 6, 2022 On 10/4/2022 at 6:01 AM, lacerto said: Personally I prefer not to roll back Windows updates just for Affinity app. Apparently it's not just the Affinity apps that are affected by this! FWIW, I removed this update, which solved the problem. A day or so later Windows installed a couple more updates. I thought it might just have reinstalled the same update, but the problem has not come back since, so, hopefully, Microsoft have fixed the problem! Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 : Windows 10 Home Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad "Beware of false knowledge, it is more dangerous than ignorance." (GBS) Link to comment Share on other sites More sharing options...
lacerto Posted October 6, 2022 Share Posted October 6, 2022 Obsolete. Quote Link to comment Share on other sites More sharing options...
Todd S. Posted October 6, 2022 Share Posted October 6, 2022 I have Windows 11. I was unable to find this update number Windows 11:KB5017264 What I did find was an update for 9/30/2022 (sorry didn't write the number down) It was a windows update and NOT a security update which I also found. I uninstalled the WINDOWS UPDATE and that fixed the problem with the FONT CRASH. Now to try and figure out how to keep my PC from trying to install that update again! Quote Link to comment Share on other sites More sharing options...
Loyalty Is Key Posted October 7, 2022 Share Posted October 7, 2022 22 hours ago, carl123 said: @Loyalty Is Key Have you checked to see if your Windows 11 PC received any of the updates (or later ones) listed in the FAQ Yes, I did and that fixed the issue, but I'm not sure what that is going to effect on my device. It's weird that Affinity would rather us take away a recommended update from Microsoft instead of making the fix on their end. Quote Link to comment Share on other sites More sharing options...
carl123 Posted October 7, 2022 Share Posted October 7, 2022 1 hour ago, Loyalty Is Key said: Yes, I did and that fixed the issue, but I'm not sure what that is going to effect on my device. It's weird that Affinity would rather us take away a recommended update from Microsoft instead of making the fix on their end. Affinity are just giving you a workaround for the problem now. Which is normal procedure At this stage we do not know if this is a Microsoft Problem or an Affinity problem Pretty sure they are actively investigating this (widespread) problem and will either... 1. Find it's a Microsoft problem, which they cannot fix and have to wait until Microsoft fixes it 2. Find it's an Affinity problem which they will fix and issue a patch (or update) to fix it. 3. Find it's a Microsoft problem but they can circumvent that problem within the Affinity apps and fix it that way. For now, there is no issue with uninstalling that particular update but if you don't want to do that you can simply wait until one of the options 1,2, or 3 (above) is determined to be the cause and the appropriate action is taken. Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
walt.farrell Posted October 7, 2022 Share Posted October 7, 2022 6 hours ago, carl123 said: At this stage we do not know if this is a Microsoft Problem or an Affinity problem We know from reports on the web that other products that (like Affinity) use the Windows WPF functions are also affected, which (to me) is a clear indication that Microsoft broke something, and should fix it. emmrecs01 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
lacerto Posted October 8, 2022 Share Posted October 8, 2022 Obsolete. Quote Link to comment Share on other sites More sharing options...
Phil_rose Posted October 31, 2022 Author Share Posted October 31, 2022 On 10/3/2022 at 10:01 PM, lacerto said: Did you manage to resolve this somehow? I did not really understand the instruction, at all. The KB text implied that the .NET 3.5 and 4.8.1 updates (which I have four already on Windows 11, with different KB references) would resolve TreeView-related problems in WPF based apps, rather than cause them, but what is said above mentions something about need of rolling back, implying that this update is actually causing this error??? Personally I prefer not to roll back Windows updates just for Affinity app. But I wonder if I might just have failed to install the last of the .NET updates as so many were listed. Do you have 22H2 (and .NET update for that) installed? (I do.) No, I didn't. I uninstalled as suggested, the one update that I have that was listed and it hasn't helped. I wish this could be fixed. Quote I like turtles! Windows 11 Sony A7iii Sony A7riii Sony A7Rii Sony RX10 Mkiii Canon G5x Mavic Mini drone A partridge A pear tree (occupied) www.philrosephoto.com Link to comment Share on other sites More sharing options...
carl123 Posted October 31, 2022 Share Posted October 31, 2022 7 minutes ago, Phil_rose said: No, I didn't. I uninstalled as suggested, the one update that I have that was listed and it hasn't helped. If that's your current list of installed updates then you still have KB5017271 installed (today!) When you uninstall them, you have to follow the instructions to prevent them automatically being reinstalled or pause all updates for a couple of weeks or more Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
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