Ragged Apple Posted October 31, 2020 Share Posted October 31, 2020 I am fairly new to AP but successfully used the program to publish a pdf monthly newsletter - and was very pleased. However, I'm failing to publish this months newsletter because when exporting to pdf an error message occurs. Not good - I have a deadline to meet. Try as I might (surfed the message boards) the failure persists. I have found a workaround - go to print and then print as PDF works - but this is not satisfactory. I note that many users are having similar problems - with some varied advice given from this website. I'm looking for a solution and would welcome comment from someone who has had the problem and resolved it. I use an iMac Retina 4k / OS 10.15.7 - Many thanks Quote Link to comment Share on other sites More sharing options...
John Rostron Posted October 31, 2020 Share Posted October 31, 2020 Hello @Ragged Apple, and welcome to the forums It would help others solve your problem if you did two things: Please specify the exact words of your error message. Please change the title of your message from 'Publisher' to something more specific and descriptive, perhaps 'Error when exporting to pdf'. John Quote Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630 Link to comment Share on other sites More sharing options...
Old Bruce Posted October 31, 2020 Share Posted October 31, 2020 10 minutes ago, Ragged Apple said: I am fairly new to AP but successfully used the program to publish a pdf monthly newsletter - and was very pleased. However, I'm failing to publish this months newsletter because when exporting to pdf an error message occurs. Not good - I have a deadline to meet. Try as I might (surfed the message boards) the failure persists. I have found a workaround - go to print and then print as PDF works - but this is not satisfactory. I note that many users are having similar problems - with some varied advice given from this website. I'm looking for a solution and would welcome comment from someone who has had the problem and resolved it. I use an iMac Retina 4k / OS 10.15.7 - Many thanks What is the error? What is the nature of the problem. What you have said is very very vague. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Ragged Apple Posted October 31, 2020 Author Share Posted October 31, 2020 Apologies - I'm very new to this and frankly, not even sure what you mean. Forums are not what I have ever used before - and this only in exasperation! Quote Link to comment Share on other sites More sharing options...
Ragged Apple Posted October 31, 2020 Author Share Posted October 31, 2020 My problem is I cannot export my Publisher document to PDF - and get an error message each time I try. I have tried selecting several of the pdf options without success. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 31, 2020 Share Posted October 31, 2020 27 minutes ago, Ragged Apple said: get an error message each time I try. What does it say? There are many error messages for a variety of problems. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Jowday Posted October 31, 2020 Share Posted October 31, 2020 38 minutes ago, Ragged Apple said: My problem is I cannot export my Publisher document to PDF - and get an error message each time I try. I have tried selecting several of the pdf options without success. Tell us what error message you get and perhaps exactly what you did Attach the file in question if at all possible "Doctor, I am not feeling well" is not enough 🙂 Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Ragged Apple Posted October 31, 2020 Author Share Posted October 31, 2020 20 minutes ago, Old Bruce said: What does it say? There are many error messages for a variety of problems. my path _('what did you do...') export/PDF/PDF for print/all spreads Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted October 31, 2020 Share Posted October 31, 2020 Do you see a Green (little smudge of an icon) or a Yellow or Red (little smudge of an icon) down at the bottom left of the Application Window. If you click on it you will see a whole list of what is wrong with the publisher document. Aside: I don't know if the little smudge is a Light or a Bell. Regardless of the colour if you click on it and you'll be shown the Preflight panel. Here I have made a mistake to show the sort of thing that will appear here. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Ragged Apple Posted October 31, 2020 Author Share Posted October 31, 2020 26 minutes ago, Old Bruce said: Do you see a Green (little smudge of an icon) or a Yellow or Red (little smudge of an icon) down at the bottom left of the Application Window. If you click on it you will see a whole list of what is wrong with the publisher document. Aside: I don't know if the little smudge is a Light or a Bell. Regardless of the colour if you click on it and you'll be shown the Preflight panel. Here I have made a mistake to show the sort of thing that will appear here. Thanks for this - it says 'Bleed hazard' - I haven't got a bleed on the document - but one of my images although contained in a frame gets close to the page edge (beneath the frame where it's hidden) - I don't understand why this should be a problem! Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted October 31, 2020 Share Posted October 31, 2020 Try to reduce the pages one by one (or more pages) to see on which page the problem occurs. I would guess it is a problem with an image. Somewhere in the FAQ there is a description how to turn on logging for pdflib. Perhaps this might helpful too. Or if all fails ask a moderator for a private upload link, so that they can have a look. Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Old Bruce Posted October 31, 2020 Share Posted October 31, 2020 8 minutes ago, Ragged Apple said: Thanks for this - it says 'Bleed hazard' - I haven't got a bleed on the document - but one of my images although contained in a frame gets close to the page edge (beneath the frame where it's hidden) - I don't understand why this should be a problem! Shouldn't be. That, Bleed Hazard, never prevents me from exporting to a PDF file. Joachim_L has popped up with the adivce I was about to give. Plus Could you try saving a copy to the desktop and then exporting from the copy a pdf to the desktop as well. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
walt.farrell Posted October 31, 2020 Share Posted October 31, 2020 4 minutes ago, Joachim_L said: Somewhere in the FAQ there is a description how to turn on logging for pdflib. Joachim_L 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Ragged Apple Posted October 31, 2020 Author Share Posted October 31, 2020 3 minutes ago, Old Bruce said: Shouldn't be. That, Bleed Hazard, never prevents me from exporting to a PDF file. Joachim_L has popped up with the adivce I was about to give. Plus Could you try saving a copy to the desktop and then exporting from the copy a pdf to the desktop as well. Thanks all - I have just found that the document will export to PDF flatten.... might this be a clue ? Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted October 31, 2020 Share Posted October 31, 2020 A problem with an Live Filter / FX / adjustment perhaps. So you have to narrow down to the specific page(s). Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
carl123 Posted November 1, 2020 Share Posted November 1, 2020 12 hours ago, Ragged Apple said: Thanks all - I have just found that the document will export to PDF flatten.... might this be a clue ? If the document is non-private just upload it to the forum. Someone may be able to then give you a definitive answer rather than just guessing as to which of the 42 possible reasons it could be for that specific error message Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Ragged Apple Posted November 1, 2020 Author Share Posted November 1, 2020 6 hours ago, carl123 said: If the document is non-private just upload it to the forum. Someone may be able to then give you a definitive answer rather than just guessing as to which of the 42 possible reasons it could be for that specific error message Thanks Carl. If there are 42 possible reasons for the problem is there somewhere I can find the list? Quote Link to comment Share on other sites More sharing options...
carl123 Posted November 1, 2020 Share Posted November 1, 2020 4 minutes ago, Ragged Apple said: Thanks Carl. If there are 42 possible reasons for the problem is there somewhere I can find the list? You need to speak to the mice. Alfred, PaulEC and Old Bruce 3 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
walt.farrell Posted November 1, 2020 Share Posted November 1, 2020 2 hours ago, Ragged Apple said: If there are 42 possible reasons for the problem is there somewhere I can find the list? Have you tried the PDFLib logging suggested above, and what did it show? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Ragged Apple Posted November 1, 2020 Author Share Posted November 1, 2020 22 hours ago, walt.farrell said: Sorry - no, I haven't time for close and extended examination of the problem - I have to meet a print deadline and for now I have a temp solution. I apologise if I appear abrupt - very grateful to all who have offered suggestions. I'm not used to using forums to examine problems in detail - more used to either working out the problem myself or finding a solution written up online. From what I have read it appears that dealing with PDF output from AP has a few issues. I haven't time to spend crawling through all the options - either it works or it doesn't. Happy to accept that some will think me an R's!! Thanks again and bye for now. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted November 1, 2020 Share Posted November 1, 2020 13 minutes ago, Ragged Apple said: Sorry - no, I haven't time for close and extended examination of the problem - I have to meet a print deadline and for now I have a temp solution. I apologise if I appear abrupt - very grateful to all who have offered suggestions. I'm not used to using forums to examine problems in detail - more used to either working out the problem myself or finding a solution written up online. From what I have read it appears that dealing with PDF output from AP has a few issues. I haven't time to spend crawling through all the options - either it works or it doesn't. Happy to accept that some will think me an R's!! Thanks again and bye for now. Your responses seem, to me, to be very levelheaded, no need for an apology. Glad you found a temporary solution, possibly it could lead to a permanent solution. If it does please come back and say so. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
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