Duwo25 Posted June 13, 2020 Share Posted June 13, 2020 Hi, I'm having issues with Affinity Photo not showing all of the picture. Every time I change the zoom factor, other portions are invisible. Sometime nothing is visible at all. The attachments illustrate this. What can be causing this, and more importantly, how can this be resolved? Thanks, Wouter Quote Link to comment Share on other sites More sharing options...
Pšenda Posted June 13, 2020 Share Posted June 13, 2020 OS? Preferences, Performance Options, Video settings? Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
firstdefence Posted June 13, 2020 Share Posted June 13, 2020 Look at the screenshots, It’s Mac Pśenda Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
walt.farrell Posted June 13, 2020 Share Posted June 13, 2020 40 minutes ago, firstdefence said: It’s Mac Yes, but that's still too vague. What OS version, on Mac? Pšenda 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
firstdefence Posted June 13, 2020 Share Posted June 13, 2020 Just read a three year old post with this issue in Photoshop: https://feedback.photoshop.com/photoshop_family/topics/canvas_bugs Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Duwo25 Posted June 20, 2020 Author Share Posted June 20, 2020 MacOS Catalina version 10.15.5 Mac Mini (Late 2014) Memory: 16 GB 1600 MHz DDR3 Graphics Intel Iris 1536 MB 2 monitors attached: BenQ PD2700U (3840x2160) and Dell U2518D (1440x2560) HD: 1.12 TB Fusion Drive Quote Link to comment Share on other sites More sharing options...
Blende21 Posted June 20, 2020 Share Posted June 20, 2020 Well, that is not the latest platform, but if it can run Catalina, it should do. Does this happen since a long time, or is it a new effect ? Since when ? Any recent update (at least for Catalina there were plenty ....) ? Can you put the picture on a SSD and try to load from there ? The fusion drives are nice at the beginning, but tend to get slow during use. It is just a try, don’t count on it. In the post about Photoshop (8 years old) the talk is about graphic drivers. Any changes to the one your Mini is using ? Quote Link to comment Share on other sites More sharing options...
Cecil Posted June 20, 2020 Share Posted June 20, 2020 Navigator first two screen shots ok, last two not. Catalina is up to date, 10.15.5. Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
Alfred Posted June 20, 2020 Share Posted June 20, 2020 8 minutes ago, Cecil said: Catalina is up to date, 10.5.5. I presume you meant to type “10.15.5”! (Are you really on 10.5.4, OS X Leopard, as per your current forum signature?) Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Cecil Posted June 20, 2020 Share Posted June 20, 2020 I did, thanks for pointing out the forgotten 1, looking for it now. Alfred 1 Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
Duwo25 Posted June 20, 2020 Author Share Posted June 20, 2020 Sorry for the typo. I meant the very latest version of macOS. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 20, 2020 Share Posted June 20, 2020 2 minutes ago, Duwo25 said: Sorry for the typo. I meant the very latest version of macOS. You have nothing to apologize for! The typo was in @Cecil’s post, not yours. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
firstdefence Posted June 20, 2020 Share Posted June 20, 2020 @Duwo25 take a screenshot of your Affinity Photo preferences performance tab so we can see your settings there. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
v_kyr Posted June 20, 2020 Share Posted June 20, 2020 Check how it behaves with just one of your two monitor setup. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Duwo25 Posted June 21, 2020 Author Share Posted June 21, 2020 @firstdefence Here are my performance settings Quote Link to comment Share on other sites More sharing options...
firstdefence Posted June 21, 2020 Share Posted June 21, 2020 Uncheck hardware acceleration: “Enable Metal Compute” just to see if this has an effect. in the display: input select OpenGL Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Duwo25 Posted June 21, 2020 Author Share Posted June 21, 2020 @v_kyr I have unplugged my second monitor. It seemed ok for a while, but now it's back. I think it's starting when multiple pictures are open at a given moment. So it might be memory related too. Quote Link to comment Share on other sites More sharing options...
Blende21 Posted June 21, 2020 Share Posted June 21, 2020 Probably you can only “play” with the preferences option to see if any combination may work. Quote Link to comment Share on other sites More sharing options...
Duwo25 Posted June 22, 2020 Author Share Posted June 22, 2020 @firstdefence I unchecked the hardware acceleration. It seems to behave better now. 🤞 Thanks for the suggestion! Quote Link to comment Share on other sites More sharing options...
firstdefence Posted June 22, 2020 Share Posted June 22, 2020 12 hours ago, Duwo25 said: @firstdefence I unchecked the hardware acceleration. It seems to behave better now. 🤞 Thanks for the suggestion! You’re welcome. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
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