Jump to content

StevenS

Moderators
  • Content Count

    347
  • Joined

  • Last visited


Reputation Activity

  1. Like
    StevenS got a reaction from jnkstry in Refund / Replacement Question   
    Hi jnkstry,
    I can only advise that you contact our Returns team directly for advice on this one. They can be contacted through the email address below;
    affinityreturns@serif.com
  2. Like
    StevenS reacted to Alfred in Ordering both Workbooks in one order?   
  3. Like
    StevenS got a reaction from CathieLive in Ordering both Workbooks at the same time?   
    Hi bastian and Saurbaum, welcome to the Affinity Forum!
    It is not possible to place an order on our website for both books in one order without paying two shipping charges. As one book alone is quite heavy (nearly 1.6kg with packaging) and because of this weight, we are charged by Amazon, who send our orders out.
    However, we can offer anyone who would like both books the chance to pay the full shipping cost for one and just half for the second. If this is something you would be interested in, please send an email to affinity@serif.com, as well as your full address and we can arrange it for you. 
  4. Like
    StevenS got a reaction from Jaffa in We have the goods but you don't seem to want payment?   
    Hi Jaffa,
    Thanks for getting in touch.
    I've passed this on to the appropriate departments and someone should get in touch with you very soon. My apologies for the delay.
  5. Like
    StevenS reacted to Alfred in Need an additional liscense?   
    As long as no one else is using the app for commercial purposes, you only need one licence per platform. So the licence for your current iPad will also cover the new one.
  6. Like
    StevenS got a reaction from Alfred in iPad Apps Sales   
    Hi michacassola,
    We do not announce promotions ahead of time, sorry.
    I can only advise that you sign up to our Newsletter (if you haven't done so already) so that you do not miss any in the future.
  7. Like
    StevenS reacted to Alfred in iPad Apps Sales   
    It isn’t in Serif’s interests to announce sales in advance, because some (many?) potential purchasers would wait for the sale if it isn’t far away. Having said that, there were special offers to mark the launches of both version 1.5 and version 1.6 of the Affinity apps, so I wouldn’t be surprised if there’s a similar special offer when version 1.7 is released.
  8. Like
    StevenS got a reaction from KipV in Publisher Workbook?   
    Hi wobmann,
    We do have plans for an Affinity Publisher workbook.
  9. Like
    StevenS got a reaction from rgcn in Publisher Workbook?   
    Hi wobmann,
    We do have plans for an Affinity Publisher workbook.
  10. Like
    StevenS reacted to walt.farrell in Licence Mac on Windows   
    The Affinity applications are licensed separately for each OS (MacOS, iOS, Windows) that they support, so you'll have to repurchase it specifically for Windows if you want to install it there.
  11. Like
    StevenS reacted to 276ccm in Affinity Video?   
    It’s been asked many times, and they say they have no current plans for it.. 
    never say never, but I wouldn’t hold my breath! :-) 
    and personally I prefer they put the energy and the good programmers into their current line of photo, designer. 
  12. Like
    StevenS reacted to TonyB in Open PagePlus (*.ppp) files   
    I think we have received all the feedback we need for PagePlus import. I will end this thread by saying that if we did produce an importer we would wait until Affinity Publisher supports enough features that the importer would be better than our current PDF import. Sorry but that's best we can say at this time.
     
  13. Like
    StevenS reacted to Ben in Open PagePlus (*.ppp) files   
    Speaking as the person who wrote the PSD import/export code for Affinity - I can tell you that was a MAMMOTH task, and one that will never be complete - it has already taken up a huge part of the development time over the past six years.  It is also the most contentious since it is almost impossible to do a perfect round trip import/export via a third party editable file format.  But, PSD is probably the most used third party file format for us, so made the most sense to put the effort into supporting it to the degree we have.
     
    Now, in terms of our user base of the Affinity range, the percentage of people wanting to import PagePlus files compared to other formats is probably low.  If we did write an importer, we'd open ourselves up to demands for it to be accurate to PagePlus, even though it would be impossible to do a one-to-one import of some features.  As has been said before - the Affinity code base has been written from scratch.  There is no shared code with the Plus range.  To this end, it is no different to the software being written by a completely different company.  The amount of work to support import/export of what is effectively a non-native file format is very significant.
     
    Another thing to take into account is that PagePlus is effectively becoming a legacy format.  The code was written for an OS and style of application that is becoming outdated.  It also would not have been possible to port the code to accommodate platforms such as iOS in the way that we have achieved with Affinity.  This means that in future only existing user of PagePlus will be creating content in it.  That user base will naturally shrink. It also means that the future requirement for a PP importer will become less and less.  Compare that to an importer for a third party format that is staying "current" - you can see where the effort is better spent with regard to the wider user base of Affinity.
  14. Like
    StevenS reacted to Alfred in Pricing   
    At Serif’s prices we don’t really need one, especially since every major launch has been accompanied by a hefty discount on all Affinity products.
  15. Like
    StevenS reacted to Inma in Can't use Affinity designer, the application doesn't work   
    It does work!!!! Thanks A_B_C... for your help... Amazing!!!! 
  16. Like
    StevenS reacted to Alfred in I purchased Affinity Designer in Jan-18 but I can't use it   
    Welcome to the Serif Affinity Forums, @Inma.
    As shown in your screenshot, the above order number relates specifically to the free Grade UI Kit. You would only have an order for Affinity Designer showing on that page if you ordered the Windows version through the Affinity Store, using the same email address.
    If you placed an order through the Affinity Store but used a different email address, you will need to log in to the separate account which would have been created at the time. Likewise, if you ordered through the Microsoft Store you will need to log in to your Microsoft account, and if you ordered the Mac version you will need to log in to the Mac App Store and go to the ‘Purchased’ tab.
  17. Like
    StevenS got a reaction from Alfred in Help with Installations   
    Hi Denis, welcome to the Affinity forum.
    As mentioned by Walt and Alfred, Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of.
    To download a previous Apple order, open the Mac App Store and select 'Purchased' and it will be shown in the list (You will need to be logged into the Mac App Store using the same account that was used to purchase the app). If your order is not showing then we can only advise that you contact Apple directly here.
  18. Like
    StevenS reacted to davorin in Buy AD and AP workbook together   
    Just to mention that both books arrived within same week
    Just wished the DHL tracking would have been released by Amazon...
    BTW: Were those books done in Affinity Publisher? And when would PDF versions be availabe for tablet reading?
  19. Like
    StevenS got a reaction from SrPx in Buy AD and AP workbook together   
    Hi Richard,
    Thanks for contacting us directly 
    In the event that anyone else is looking at this post, please email us using affinity@serif.com and we'll be happy to help with this issue.
    Steven
  20. Thanks
    StevenS got a reaction from k410 in Are Affinity shirts and ballcaps available for purchase?   
    Hi k410, welcome to the Affinity forum.
    Not just yet, but there is a long term plan for them to be available.
    Pretty much 
  21. Thanks
    StevenS reacted to Alfred in License AffDesigner Windows to Mac OS   
    Welcome to the Serif Affinity Forums, Alex.
    Unfortunately, the licences are not transferable between platforms. The Windows version of Affinity Designer is sold through the Microsoft Store and Serif’s own Affinity Store, and (because Serif and Microsoft don’t share individual customer data with other vendors) Apple has no way of knowing that you purchased the software for a different platform. So you just have to buy it again from the Mac App Store, but if you’re quick you can still get it for 30% off the usual price.
  22. Like
    StevenS got a reaction from stokerg in Mac Purchase   
    Hi Michael,
    Welcome to the Affinity forum!
    As a company we were solely focused on Windows products since 1987, and the App Store has helped us make that transition to getting out apps to the Mac market. However we wouldn't rule out the Mac versions being available through our site at some stage in the future.
     
  23. Thanks
    StevenS got a reaction from bastian in Ordering both Workbooks at the same time?   
    Hi bastian and Saurbaum, welcome to the Affinity Forum!
    It is not possible to place an order on our website for both books in one order without paying two shipping charges. As one book alone is quite heavy (nearly 1.6kg with packaging) and because of this weight, we are charged by Amazon, who send our orders out.
    However, we can offer anyone who would like both books the chance to pay the full shipping cost for one and just half for the second. If this is something you would be interested in, please send an email to affinity@serif.com, as well as your full address and we can arrange it for you. 
  24. Thanks
    StevenS got a reaction from Alfred in Affinity Designer for iPad discount error?   
    Hi Delman, welcome to the Affinity Forum!
    We set the price in USD for sale within the USA, and from there the price shown in other countries and currencies is set by Apple based on a matrix they use for their App Store. We have no control over that matrix or any updates Apple may make to it in the future. Our Affinity Store matches these prices for Windows to make the sale price the same for both Mac and Windows users.
    This is a valid point, and I will mention this to the team behind the emails.
  25. Like
    StevenS reacted to davorin in Buy AD and AP workbook together   
    Hello Steven
     
    Thanks for the ultra quick help
     
    cheers from \.ch (o;
    richard
×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.