erutan
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GoodLuck reacted to a post in a topic: Discount for AP&AD owners when upgrading to V2
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Patrick Connor reacted to a post in a topic: Feedback on successfully buying the Universal license from the Serif store.
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I was originally holding off due to the ambiguity over family sharing, and then reported issues with Braintree. I figured I'd give it a shot now, and using a Mastercard (Apple Card FWIW) in the US with no VPN on I wouldn't have known there were issues. I've used my license on two laptops (with different Apple IDs associated with them) in my household on my iPad Pro. I don't foresee needing any other activations, but it's nice having the option to use a windows machine or w/e. Only having to register one application per device is a nice touch - I checked and all of them show as being registered. Obviously many others have had worse experiences, and mine doesn't invalidate yours, but it's not a scam. @Patrick ConnorTwo things that jump out at me that could be done a lot better: 1) I never received a confirmation email, and yes I've checked my spam/junk folder. While this isn't critical as I can check the purchase on their site and there's no actual license key, it's abnormal. Having a confirmation with a repeat of the instructions of how to register the license would be reassuring to people as well as give them something to look at when they don't RTFM. 2) On the actual orders page there's normally weighted text below the field with my email address that states: "After download you will need to activate your license using your Affinity ID and password." IMO this should be styled more like a subheading to get people's attention, positioned with some vertical space from the email field (or replacing it), and be remove ambiguity. 3) Nowhere near as critical as the above 2, but no Apple Pay option.
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erutan reacted to a post in a topic: Failed Transactions But Credit Card Got Charged
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erutan reacted to a post in a topic: Not able to activate after purchase
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V2 Can be shared in the Apple Family? yes or no?
erutan replied to Raw's topic in Customer Service, Accounts and Purchasing
Formally, yes it should in whatever store you bought it on (MAS, iOS) via apple family sharing but not outside of that due to restrictions in how their universal license works at a technical level. Informally as long as you don't abuse your license and it's activated on a reasonable amount of machines you're fine. -
emmrecs01 reacted to a post in a topic: Order Issues & Affinity isn't replying to my email
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emmrecs01 reacted to a post in a topic: Discount for AP&AD owners when upgrading to V2
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NousernameSG reacted to a post in a topic: Order Issues & Affinity isn't replying to my email
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There's known issues with the processor (Braintree iirc) they use and AMEX in general but it can crop up anywhere. PayPal works without issues as it bypasses their payment provider. Has the money actually been deducted, or is it held as a pending purchase? Six days seems like a reasonable amount of time to wait for a response (some people get mad after a few hours), while they said they're going to respond to tickets in the order they get them it probably wouldn't hurt to put a quick response on your ticket in case it slipped through the cracks. The sale will last until December 14th and they've said they'll extend the current price for people that have had payment issues, so as long as you don't need v2 imminently there's not any FOMO urgency. I'm personally holding off a bit until it seems the payment processing stuff gets sorted.
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Have fun with the FOSS alternatives then, there's not really anything close to Serif aside from Adobe. For more casual use Pixelmator Pro is nice. You're shooting yourself in the foot if you don't want to take the 40% discount as an upgrade price.
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emmrecs01 reacted to a post in a topic: Discount for AP&AD owners when upgrading to V2
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erutan reacted to a post in a topic: Affinity V2 – Universal Licence – differences between Stores?
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That's good to get some clarification on! That's still in conflict with the "How many devices can I install Affinity apps on?" under the FAQ section, which says that other people can only use them on your own machines for non-commercial use. I assume that will not be aggressively enforced as long as there's a reasonable amount of devices tied to a single Affinity ID.
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erutan reacted to a post in a topic: Affinity V2 – Universal Licence – differences between Stores?
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erutan reacted to a post in a topic: All V1 products > Possible to switch to a V2 universal license?
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erutan reacted to a post in a topic: Protecting the Affinity brand
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erutan reacted to a post in a topic: Protecting the Affinity brand
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StevenS reacted to a post in a topic: How to download Affinity 1 apps purchased from Mac App Store
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wm_a_fan reacted to a post in a topic: Will purchasing V2 invalidate my V1 licenses?
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Household same license
erutan replied to dronecrasher's topic in Customer Service, Accounts and Purchasing
There's more employee responses here, but still not any true clarity. I would imagine that there's not any real monitoring until they hit X activations per account (where most people won't hit X), but still good to know. -
So as per another thread on Family Sharing, it exists outside of the Serif license as an exception/extension of it? If so then it seems like you can have a universal license with the Serif ToS on all of your devices, and Apple Family Sharing as an extension to that license on either the Mac or iPad (but not both) depending on which store you buy the license from. I'd rather purchase directly so you get more of the profit, but having Family Sharing on the MAS would be very convenient for my use case.
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erutan reacted to a post in a topic: Affinity V2 – Universal Licence – differences between Stores?
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erutan reacted to a post in a topic: Affinity V2 – Universal Licence – differences between Stores?
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Kent, you can keep using v1 until you die (or you upgrade to an OS it doesn't support), it's a lifetime license for that version not a subscription that expires. Software has paid upgrades between major versions and is free for minor versions if it's not a subscription (barring some smaller utility apps like Alfred that allow for a more expensive license that works across all product versions). Ting, You aren't being "forced" to buy v2 to install Serif products on other machines, just go to the purchased section of the App Store as explained earlier in this thread and use v1.
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StevenS reacted to a post in a topic: Users that recently bought V1 - LOL
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Rob Gilliam reacted to a post in a topic: How to download Affinity 1 apps purchased from Mac App Store
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Household same license
erutan replied to dronecrasher's topic in Customer Service, Accounts and Purchasing
I'll probably buy it on the MAS as things stand. I can install it on my M1 Pro and iPad Pro, and can use Family Sharing for my partners M1 Air. The 12" iPad Pro is a shared resource attached to my Apple ID. If you're only concerned about Family Sharing on one platform (iPad or macOS) it seems like there shouldn't be any issues if I understand things correctly as long as you purchase it on that platform. The Windows license is just icing on the cake for me if I ever need to use it for whatever reason. I'd prefer to just buy it here directly as Serif gets a larger cut, I'll wait for a while until this situation gets clarified. -
Old users = new users?
erutan replied to Florin Iaru's topic in Customer Service, Accounts and Purchasing
Yearly major version updates are essentially the same as Sketch's legacy license where you pay for a year of updates but get to keep what you've bought up to the point where it expired. Given that the v1 license lasted for 5 years I don't see v3 coming out in a year. Maybe it'll be 3 or 4 (who knows) but it's still a bargain.