rfed10 Posted December 4, 2022 Posted December 4, 2022 Hello! I bought the affinity version 2 package with the discount, but at the end of the purchase I got an error. I bought again with another credit card thinking that this was the problem and I also got an error. Checking, I have seen that I have been charged on one card and I have not received the code. I would like to fix it. Also solve the fact that I am only charged on one card. Thank you
walt.farrell Posted December 4, 2022 Posted December 4, 2022 Welcome to the Serif Affinity forums. It will probably be best for you to email affinityorders@serif.com and discuss this with them. They will need some information from you that should remain confidential (your full name, card number, date/time of purchase (approximate)) that cannot be shared here. As everyone at Serif is very busy, though, it could be a few days before you hear back from a human. StevenS 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
rfed10 Posted December 4, 2022 Author Posted December 4, 2022 15 minutes ago, walt.farrell said: Welcome to the Serif Affinity forums. It will probably be best for you to email affinityorders@serif.com and discuss this with them. They will need some information from you that should remain confidential (your full name, card number, date/time of purchase (approximate)) that cannot be shared here. As everyone at Serif is very busy, though, it could be a few days before you hear back from a human. Hi walt.farrell! Thanks for the info. I will be waiting for an answer. Cheers!
walt.farrell Posted December 4, 2022 Posted December 4, 2022 You're welcome. rfed10 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Elton Ogoshi Posted December 7, 2022 Posted December 7, 2022 I have the same issue here... Tried to buy Affinity Designer v2 three times and all of them returned an error... But my card got charged the three times! Any answers from their end, @rfed10?
rfed10 Posted December 7, 2022 Author Posted December 7, 2022 10 hours ago, Elton Ogoshi said: I have the same issue here... Tried to buy Affinity Designer v2 three times and all of them returned an error... But my card got charged the three times! Any answers from their end, @rfed10? Hi! Yes, I have received an answer. This is the message: Payment failed, and as a result the funds will not have been accepted by Affinity. Assuming that the correct email address was used, you will receive an email from Affinity providing the confirmation of successful placement. If the payment failed, it might be worth trying again. Please also ensure you are using the latest version of your web browser when placing the order, as any out-of-date browsers usually throw back an error such as this. For more detailed information on failed orders, could I please recommend that you check out
Elton Ogoshi Posted December 7, 2022 Posted December 7, 2022 Thank you very much for the reply @rfed10! rfed10 1
Galiano Posted December 14, 2022 Posted December 14, 2022 Well, I have the same problem for a month. I have tried multiple occasions with different cards, with different browsers, even from two different operating systems: Windows and Ventura on Mac and there is no way. It always gives the same error. And as has happened to most of those who have tried to pay by card, they have held me at the approximate bank about ten days the amount of each of the purchases. I have written to all the emails but none solve anything. And I'm still unable to have what I want. Very frustrating everything. Do I have to believe that they are able to design a product as good as Affinity Photo but they are not able to correct an error such as not being able to pay? I sincerely do not know what to think but it sounds foolish
rfed10 Posted December 14, 2022 Author Posted December 14, 2022 14 hours ago, Galiano said: Well, I have the same problem for a month. I have tried multiple occasions with different cards, with different browsers, even from two different operating systems: Windows and Ventura on Mac and there is no way. It always gives the same error. And as has happened to most of those who have tried to pay by card, they have held me at the approximate bank about ten days the amount of each of the purchases. I have written to all the emails but none solve anything. And I'm still unable to have what I want. Very frustrating everything. Do I have to believe that they are able to design a product as good as Affinity Photo but they are not able to correct an error such as not being able to pay? I sincerely do not know what to think but it sounds foolish Hello! I paid up to 3 times with a credit card but it didn't work for me. I tried to pay through paypal and it worked for me instantly. I hope I've helped
Galiano Posted December 15, 2022 Posted December 15, 2022 21 hours ago, rfed10 said: Hello! I paid up to 3 times with a credit card but it didn't work for me. I tried to pay through paypal and it worked for me instantly. I hope I've helped Thanks for your help but I don't have PayPal
walt.farrell Posted December 15, 2022 Posted December 15, 2022 41 minutes ago, Galiano said: Thanks for your help but I don't have PayPal Then perhaps try using the Microsoft Store, or the Mac App Store, or the iPadOS Store, depending on which OS you use? You would download a Trial version from one of them and install it, then purchase with an in-app purchase. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Galiano Posted December 15, 2022 Posted December 15, 2022 1 hour ago, walt.farrell said: Then perhaps try using the Microsoft Store, or the Mac App Store, or the iPadOS Store, depending on which OS you use? You would download a Trial version from one of them and install it, then purchase with an in-app purchase. Finally I looked for a friend with PayPal and bought it for me. I also tried from the Apple Store and I couldn't. Cheers walt.farrell 1
Graphseb Posted December 17, 2022 Posted December 17, 2022 On 12/15/2022 at 2:24 PM, walt.farrell said: Then perhaps try using the Microsoft Store, or the Mac App Store, or the iPadOS Store, depending on which OS you use? You would download a Trial version from one of them and install it, then purchase with an in-app purchase. Just my personal experience, I've tried today using the App Store (in app purchase) and I got the same result as many people here : the payment works fine but then no licence is provided (I tried the €119,90 "universal" licence).
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