[Publisher crashes 50% of time on trying to open print dialogue.]

Hi @ricecrispies Are these crashes all on different documents or the same one? I am trying to find to steps to attempt to reproduce your issue.

18 hours ago, ricecrispies said:

Since July I have upgraded to the latest version (1.10.4.1198) but, after starting to use Publisher again yesterday, I have been getting several crashes per hour. These occur in various situations. It happened once while opening a Publisher file, and several times while opening the print dialogue. I also had a freeze today when I was trying to exit Publisher.

Could you also tell me if you have any created any Print Profiles?

[Crashing on 1.10.4 Mac OS Big Sur]

Could you upload a video of the steps you take before the app crashes please? Could you also upload the photo / document you use in the video too? I'd like to try and recreate the issue here. I also have an M1 Mini Mac and am not having this issue with the photos I've used to test it.

You can upload the document here privately. If you also have a crash log could you add that too please?

[Crashing on 1.10.4 Mac OS Big Sur]

Hi @Mikecuba Welcome to the Affinity forums. I'm sorry to hear you are experiencing crashing.

I have split the post so I can get all the information without any confusion. The issues you are experiencing - do they happen on a specific photo or any photo? 

[Crash Reports 1.10.4 Mac OS Big Sur]

@TomM1 Were you working on the same document for all 3 crashes? If so can you upload it here please?

[Blurred Image After Flattening Document]

Hi @footeg Would you be able to upload your image here please so I can take a closer look at it?

[Art boards and changing page size]

Hi @safoster71 Sorry for the delay in replying to you. Are you still experiencing this issue or found a workaround for it?

[Publisher crashes when saving]

Hi @lanash Welcome to the Affinity forums.

Sorry to hear you are experiencing crashing. Thanks for the crash report. You can upload your document privately here and I'll take a look at it for you.

[Crash Reports 1.10.4 Mac OS Big Sur]

Hi @TomM1 I will get the crash reports looked at but can you give me an idea of what you were doing when you experienced these crashes? 

We need some steps to be able to attempt to recreate the issue and log a report.

 

[Screen corruption in Affinity Photo]

Hi @Marshall Welcome to the Affinity forums. I've split the post you commented on so this could have it's own thread.

Let me know if the comments from either @Komatös or @walt.farrell solve the issue for you. 👍

[brush skids out of control]

Hi @srg would you be able to upload a video of this happening so I can try and replicate it please? 

[Affinity Publisher crashes when I use the space bar.]

HI @Paul Cuffo If you want to upload your crash report privately you can add it here.

[Large PSD files not opening properly in Affinity Photo]

I think the colour variance was more to do with the issue I mentioned above.

 

23 hours ago, SPaceBar said:

That's ok, I was going to send you a link to a Dropbox folder but you beat me to it. I can access the files from there but it is better to discuss it here in case other customers have similar issues.

I have done some basic file comparisons which I won't share here. The image with 2 people in is very close here on a side-by-side comparison on my iMac.

I can see the issue you mention about the green colour being visible on Photoshop but not on Affinity Photo. I've looked through the layers to see which Photoshop edit created the green as it's not part of the original photo.

It's a layer mask that is named colour background that created it. When comparing it to Photo we could see that there is a slider called Constant that isn't being reproduced. If you edit the Offset in Photo to match the Photoshop version you will see the green. I will get this logged.

As PSD's are Adobe's proprietary file format, we can only interpret them. The feature sets aren't 1:1 so you can't always map them easily from one application to the other.

 

 

[Large PSD files not opening properly in Affinity Photo]

The issue is with the folder associated with the man. You can group the adjustments together as long as there isn't a pixel layer inside the group. You had 3 adjustment layers in a group with a Pixel layer called skin. This then means that all of those adjustments are applied to whatever is on the pixel layer hence the marks on his face.

I moved the layer called skin (Pixel) out of the group and it now looks ok.
 

[Update broke file]

Hi @digitalvt I have reproduced the issue on iMac with Big Sur on both 1.10.4 and 1.10.3 Designer. I have managed to open it on 1.10.4 Designer on Windows and can see that there is a mask containing 14000 clipped objects that were slowing it down considerably.

I will get this issue logged.

[Update broke file]

Hi @digitalvt Welcome to the Affinity forums!

I'm sorry to hear you are experiencing issues with your file. Would you be able to upload it here so I can take a closer look?

[Large PSD files not opening properly in Affinity Photo]

That's ok, I was going to send you a link to a Dropbox folder but you beat me to it. I can access the files from there but it is better to discuss it here in case other customers have similar issues.

I have done some basic file comparisons which I won't share here. The image with 2 people in is very close here on a side-by-side comparison on my iMac.

I can see the issue you mention about the green colour being visible on Photoshop but not on Affinity Photo. I've looked through the layers to see which Photoshop edit created the green as it's not part of the original photo.

It's a layer mask that is named colour background that created it. When comparing it to Photo we could see that there is a slider called Constant that isn't being reproduced. If you edit the Offset in Photo to match the Photoshop version you will see the green. I will get this logged.

As PSD's are Adobe's proprietary file format, we can only interpret them. The feature sets aren't 1:1 so you can't always map them easily from one application to the other.

 

[Large PSD files not opening properly in Affinity Photo]

Yes, I realised it was Photo but mistyped. I've just corrected it. Can I ask if you are using a Mac or a Windows machine?

[Delayed response when calling Color Picker UI]

No problem, I will add your post link to the issue.

[Large PSD files not opening properly in Affinity Photo]

Hi @Benjamin Kanarek Welcome to the Affinity forums.

Could you check to see if the option to Import PSD Smart Objects Where Possible is ticked?

One Mac: Affinity Photo > Preferences > General
On Windows: Edit > Preferences > General

[Delayed response when calling Color Picker UI]

Hi @Alex M Could you tell me which macOS you are using please? I've just tried this on Big Sur on both Designer 1.10.3 and 1.10.4 and can not see any noticeable difference.

[Error saving and exporting files from Affinity Photo]

Hi @Fordtman

Sorry to hear you are having issues with saving and exporting files. So that we can see what is happening I have a few questions for you.

1. Is this happening will all files or just specific files?

• If it happening on specific files could you upload them here please?

2. Did you purchase Photo from the Affinity Store or the Windows Store?

3. Do you have a crash log that you could upload here please?

4. Have you installed any new software from this list recently?

https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/

[Affinity Designer crashes and file corruption]

Hi @norbinw As I mentioned above, I'd need some additional information to look into this for you:
 

1. What Mac & macOS are you using?
2. Is this happening with specific files or on new document as well?
   If it affects specific files could you upload them here so we can take a look please?
3. Did you get a crash log when the app closed?
   If so, could you attach it here or upload it to the link above?

[Designer hangs whenever I try to export a layer]

Hi @0rAX0 Thanks for the file, sorry for the delay in replying to you. I haven't been able to reproduce the crash on Windows or Mac. Would you be able to upload a video of the issue and also a crash report please?

Can you also tell me which version of Designer you are using please? 👍

[Designer crashing when I'm dragging text hover 'curves' element in tree layer]

Thanks for the document @jln_brtn sorry for the delay in replying. I've haven't been able to reproduce the crash. I took a look at it on Windows and Mac.

Which version of Designer are you using? 

[UI become unusable with mouse after using tablet inputs.]

Hi @Sullyman Are you only experiencing this with Designer or other apps and browser windows too?

Do you have the latest driver installed? I had a quick look to see what the latest driver is for your model but there are a few Wacom Pro tablets so I wasn't sure which one you have.