Frequently Asked Questions about V1 Software

132 topics in this forum

1. [FIXED] Scribble shows instead of keyboard when trying to use text tools.

   By Leigh, September 22, 2020   

   • affinity designer
   • affinity photo
   • (and 1 more)

     Tagged with:

     • affinity designer
     • affinity photo
     • ipados14
   • 0 replies
   • 3.6k views
   • 
   • Leigh
   • September 22, 2020

2. [FIXED] iPad apps crashing when accessing Preferences > Fonts on iPadOS 14.

   By Leigh, September 22, 2020   

   • ipados 14
   • affinity photo
   • (and 1 more)

     Tagged with:

     • ipados 14
     • affinity photo
     • affinity designer
   • 0 replies
   • 3k views
   • 
   • Leigh
   • September 22, 2020

3. [FAQ] Will Affinity iPad apps run on Macs with the Apple M1 chip and macOS Big Sur?

   By Leigh, July 24, 2020
   • 0 replies
   • 6.7k views
   • 
   • Leigh
   • July 24, 2020

4. [FAQ] Do Affinity apps support macOS Big Sur?

   By Leigh, July 24, 2020
   • 0 replies
   • 4.9k views
   • 
   • Leigh
   • July 24, 2020

5. [FAQ] Do Affinity apps run on the Apple M1 Chip?

   By Leigh, July 24, 2020
   • 0 replies
   • 6.9k views
   • 
   • Leigh
   • July 24, 2020

6. [FAQ] Performance Related Issues

   By Lee D, July 9, 2020   

   • affinity suite
   • 0 replies
   • 5.6k views
   • 
   • Lee D
   • July 9, 2020

7. [FAQ] Welcome screen is missing content and shows Affinity Logo

   By Leigh, May 14, 2020   

   • windows
   • affinity suite
   • 0 replies
   • 4.9k views
   • 
   • Leigh
   • May 14, 2020

8. [FAQ] The product key is valid, but there was an error writing the licence file

   By Leigh, April 30, 2020   

   • windows
   • affinity suite
   • 0 replies
   • 5.7k views
   • 
   • Leigh
   • April 30, 2020

9. [FAQ] Installer Errors, Setup Failed & Installer Windows UI Issues

   By Leigh, October 1, 2019   

   • affinity suite
   • 5 replies
   • 75.1k views
   • 
   • Leigh
   • April 30, 2020

10. [FAQ] How do I remove my Licence details?

    By Leigh, April 23, 2020   

    • affinity store
    • affinity suite
    • (and 2 more)

      Tagged with:

      • affinity store
      • affinity suite
      • macos
      • windows
    • 0 replies
    • 7.8k views
    • 
    • Leigh
    • April 23, 2020

11. [FAQ] How do I use the 90 day free trial?

    By Leigh, April 15, 2020
    • 0 replies
    • 7.1k views
    • 
    • Leigh
    • April 15, 2020

12. [FAQ] Downloading the Latest and Previous versions of Affinity apps?

    By Leigh, October 31, 2019   

    • affinity suite
    • 1 reply
    • 8k views
    • 
    • Leigh
    • April 6, 2020

13. [FAQ] Updates not showing on App Store, Mac App Store and Windows Store

    By Leigh, October 1, 2019   

    • affinity suite
    • 1 reply
    • 4.2k views
    • 
    • Leigh
    • April 6, 2020

14. [FAQ] How to configure plugins in Affinity Photo

    By Leigh, April 2, 2020   

    • affinity photo
    • 0 replies
    • 4.5k views
    • 
    • Leigh
    • April 2, 2020

15. I've been asked to provide a screen recording. How do I do this??

    By Lee D, March 18, 2020   

    • macos
    • windows
    • (and 3 more)

      Tagged with:

      • macos
      • windows
      • ipados
      • screen recording
      • record
    • 0 replies
    • 5.7k views
    • 
    • Lee D
    • March 18, 2020

16. PDFLib logging

    By Leigh, October 1, 2019   

    • affinity suite
    • 1 reply
    • 6.1k views
    • 
    • Sean P
    • March 5, 2020

17. [FIXED] Pixel Persona Tool Crash, Undo Limit & File Recovery Interval

    By Leigh, February 26, 2020   

    • affinity designer
    • 1.8
    • (and 1 more)

      Tagged with:

      • affinity designer
      • 1.8
      • mac app store
    • 0 replies
    • 4.4k views
    • 
    • Leigh
    • February 26, 2020

18. [FAQ] How do I enable PSD smart object import support?

    By Leigh, February 26, 2020   

    • affinity photo
    • 0 replies
    • 3.3k views
    • 
    • Leigh
    • February 26, 2020

19. [FAQ: Problem + Workaround] Crash when scrolling/panning around document

    By Jon P, November 1, 2019   

    • affinity suite
    • afb-2417
    • 1 reply
    • 3k views
    • 
    • Patrick Connor
    • February 17, 2020

20. [FAQ] Affinity Designer and Cricut cutting machines

    By Leigh, February 12, 2020   

    • affinity designer
    • 0 replies
    • 7k views
    • 
    • Leigh
    • February 12, 2020

21. [FAQ] Why are strokes expanding after exporting to EPS?

    By Leigh, January 24, 2020   

    • affinity designer
    • 0 replies
    • 2.8k views
    • 
    • Leigh
    • January 24, 2020

22. [FAQ: Problem + Workaround] Stroke width being printed incorrectly on rotated objects (Windows)

    By Gabe, October 17, 2019   

    • affinity suite
    • aw-3172
    • 1 reply
    • 2.6k views
    • 
    • Patrick Connor
    • January 23, 2020

23. [FAQ] What to do if Affinity is failing to start, crashes on startup or the UI is not displaying correctly (Windows).

    By Leigh, November 6, 2019   

    • affinity suite
    • 1 reply
    • 7k views
    • 
    • Leigh
    • January 20, 2020

24. [FAQ] How can I force Affinity to use my dedicated GPU? (Windows)

    By Leigh, January 20, 2020   

    • affinity suite
    • 0 replies
    • 5.1k views
    • 
    • Leigh
    • January 20, 2020

25. [FAQ] RAW files appear dark when using a Surface Pro (Windows)

    By Leigh, January 20, 2020   

    • affinity suite
    • 0 replies
    • 1.6k views
    • 
    • Leigh
    • January 20, 2020