PDFLib logging

[Leigh]

If you're having issues exporting to PDF, you may be advised by the Support team to enable PDFLogging. This will allow our developers to look into your issue further and hopefully figure out what's causing the issue.

For Windows:

1. Create a folder called temp on the root of your C:\ drive so you have folder at C:\Temp\
2. Run PDFLibLogging.reg - this will create a registry entry that enables logging for PDF Export
3. Run Affinity and export to PDF and then click OK to accept the error message.
4. Go to C:\Temp\ and send the newly created PDFlib.txt file to the support team as requested
5. Now run PDFLibLoggingRemove.reg to return your settings back to normal

PDFLibLoggingRemove.reg

PDFLibLogging.reg

[Sean P]

For macOS:

1. Close Affinity
2. Start Terminal
3. Type the following (ensuring you change 'yourusername' for the name of your user folder)

launchctl setenv PDFLIBLOGGING "filename=/Users/yourusername/Documents/PDFLib.log"

4. Run Affinity and export to PDF and then click OK to accept the error message
5. Go to /Users/yourusername/Documents and send the newly created PDFLib.log to the support team as requested. (Ensuring you change yourusername as above)
6. Start Terminal again
7. Type the following to stop the logging and to return your settings back to normal

launchctl unsetenv PDFLIBLOGGING