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Frequently Asked Questions about V1 Software

A place to find answers to the most common questions about the Affinity Version 1 apps. You can find a full list of V1 FAQs here. These FAQ threads are Read Only

132 topics in this forum

  1. Payment failed to process and it's taken my money, what can I do?

    By Adam,   
    • 0 replies
    • 10.4k views

  2. How do I add additional Dictionaries to Affinity Publisher?

    By Leigh,   
    • 1 reply
    • 31.2k views

  3. [KNOWN ISSUE] Affinity apps have performance issues on macOS Monterey

    By Leigh,   
    • 0 replies
    • 3.5k views

  4. [KNOWN ISSUE] Affinity apps crashing on startup on Windows 7

    By stokerg,
    • 0 replies
    • 2.2k views

  5. [FAQ] Stock Panel no longer contains Unsplash

    By Patrick Connor,   
    • 0 replies
    • 8.7k views

  6. [FAQ] How to force restart your iPad?

    By Dan C,
    • 0 replies
    • 3.1k views

  7. [KNOWN ISSUE] Latest AMD Adrenalin Drivers (21.5.2) Cause the Affinity apps to crash when loading

    By Dan C,
    • 0 replies
    • 3k views

  8. [FAQ] Why is Bitdefender flagging/blocking Affinity downloads?

    By Leigh,   
    • 0 replies
    • 1.6k views

  9. [KNOWN ISSUE] Why are Affinity apps crashing with Hardware Acceleration enabled when using an Intel Graphics Card?

    By Leigh,   
    • 0 replies
    • 3.1k views

  10. FAQ: New Crash using Unsplash Stock Images [FIXED]

    By Patrick Connor,
    • 1 reply
    • 6.7k views

  11. [FAQ] The application has failed to start because its side-by-side configuration is incorrect

    By Leigh,   
    • 0 replies
    • 2.8k views

  12. [FAQ] Failed to connect to affinity.api.serifservices.com or Couldn't connect to server

    By Leigh,   
    • 0 replies
    • 3.2k views

  13. [KNOWN ISSUE] There was an unexpected problem while handling the server's response (0x00000001)

    By Leigh,   
    • 0 replies
    • 2.9k views

  14. [FAQ] Windows Hardware Acceleration Requirements

    By Leigh,   
    • 0 replies
    • 2.8k views

  15. [KNOWN ISSUE] Nvidia Graphics Card and Capture One Windows Explorer Integration

    By Leigh,   
    • 0 replies
    • 2.6k views

  16. [FAQ] Why is the PDF Passthrough option not available for a placed PDF in my document?

    By Leigh,   
    • 0 replies
    • 2k views

  17. [KNOWN ISSUES] Common issues found in the Affinity 1.9.0 update

    By Leigh,
    • 1 reply
    • 8.1k views

  18. [FAQ] How do I register my app and sync content?

    By Leigh,   
    • 0 replies
    • 2.3k views

  19. [KNOWN ISSUE] Muli Font used in the Alice Project from the Publisher Workbook has changed

    By Leigh,   
    • 0 replies
    • 2.5k views

  20. [KNOWN ISSUE] Unable to open/import PSD files into Affinity iPad Apps

    By Leigh,   
    • 0 replies
    • 1.9k views

  21. [KNOWN ISSUE] Performance related issues with Affinity apps on macOS Big Sur

    By Leigh,   
    • 0 replies
    • 2k views

  22. [FAQ] How do I download Workbook resources?

    By Callum,   
    • 4 replies
    • 12.4k views

  23. [FIXED] Affinity apps no longer start after installing the Windows 10 October 2020 (20H2) update

    By Leigh,   
    • 0 replies
    • 3.9k views

  24. [FAQ] Plugins not working in Affinity Photo on Apple M1 Mac

    By Leigh,   
    • 0 replies
    • 5.6k views

  25. [KNOWN ISSUE] ICC profiles missing from Affinity after updating to macOS Big Sur

    By Leigh,   
    • 0 replies
    • 3.2k views
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