iuli Posted September 28, 2019 Share Posted September 28, 2019 ...for both Photo and Designer (1.7.2, iOS 13.1.1); thumbnails are shown however for other photo/drawing apps so it might have something to do with Affinity (if I’ve missed something and they can be somehow ‘activated’, any help is much appreciated) Kind regards, iuli (edit, uploaded another image since brushes aren’t shown anyway) Quote StudioLink 256gb 11’ M1 iPad Pro iPadOS 17 Public Beta 1 iPad Magic Keyboard Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 30, 2019 Staff Share Posted September 30, 2019 Hi @Iulisvectordesign, What is the extension of those files? Quote Link to comment Share on other sites More sharing options...
iuli Posted September 30, 2019 Author Share Posted September 30, 2019 1 hour ago, GabrielM said: Hi @Iulisvectordesign, What is the extension of those files? Thank you for the reply; the extension is .afdesign Quote StudioLink 256gb 11’ M1 iPad Pro iPadOS 17 Public Beta 1 iPad Magic Keyboard Link to comment Share on other sites More sharing options...
edwardsson Posted September 30, 2019 Share Posted September 30, 2019 I’ve got Affinity thumbnail previews for all Affinity files in cloud drive (file app) when looking at the files on my iPad. Both Designer and Photo, but also Publisher. iuli 1 Quote 2020 MacBook Pro 13” M1 | Affinity Designer 2 | Affinity Photo 2 | Affinity Publisher 2 2019 iPad Air 3 10.5” | Affinity Designer for iPad 2 | Affinity Photo for iPad 2 | Affinity Publisher for iPad 2 »A determined man can do more with a rusty screwdriver than a lazy man with a whole toolbox» Link to comment Share on other sites More sharing options...
iuli Posted October 1, 2019 Author Share Posted October 1, 2019 11 hours ago, edwardsson said: I’ve got Affinity thumbnail previews for all Affinity files in cloud drive (file app) when looking at the files on my iPad. Both Designer and Photo, but also Publisher. Thanks for the info; all my affinity files are not linked to the app and when clicking them they open to show the preview and they not automatically open in Designer as they did before updating to iPadOS. Since they’re showing right on your side it clearly has something to do with my device, even if I have no idea what is causing this. Regards Quote StudioLink 256gb 11’ M1 iPad Pro iPadOS 17 Public Beta 1 iPad Magic Keyboard Link to comment Share on other sites More sharing options...
GarryP Posted October 1, 2019 Share Posted October 1, 2019 I don’t know if this is the same on iPads but on Windows you can go to Preferences and in the General panel there’s an option for “Save thumbnails with documents”. Is this switched on? iuli 1 Quote Link to comment Share on other sites More sharing options...
iuli Posted October 1, 2019 Author Share Posted October 1, 2019 2 hours ago, GarryP said: I don’t know if this is the same on iPads but on Windows you can go to Preferences and in the General panel there’s an option for “Save thumbnails with documents”. Is this switched on? Thanks for the advice but I don’t see that option on iPad Quote StudioLink 256gb 11’ M1 iPad Pro iPadOS 17 Public Beta 1 iPad Magic Keyboard Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 1, 2019 Staff Share Posted October 1, 2019 We think this is an iOS 13 issue. We've also found that files that don't have an associated default app (.afpub for example) grab a random thumbnail from an installed app - tested on 2 ipads, and one file had an Adobe CC thumbnail, one had a Dropbox thumbnail. 2 hours ago, GarryP said: I don’t know if this is the same on iPads but on Windows you can go to Preferences and in the General panel there’s an option for “Save thumbnails with documents”. Is this switched on? That option is only on Desktop GarryP and iuli 1 1 Quote Link to comment Share on other sites More sharing options...
AdrianAguirre Posted October 7, 2019 Share Posted October 7, 2019 PREVIEW ICONS MISSING I’m having the same issue. Icons wont appear and are not linked to Designer or Photo apps Quote Link to comment Share on other sites More sharing options...
MEGraphicDesign Posted October 8, 2019 Share Posted October 8, 2019 On 10/6/2019 at 9:45 PM, AdrianAguirre said: PREVIEW ICONS MISSING I’m having the same issue. Icons wont appear and are not linked to Designer or Photo apps I am actually having the exact same issue with ".afdesign" files. but upon exporting them to a ".jpg" or a ".psd" format the full document preview appears. Quote Link to comment Share on other sites More sharing options...
DM1 Posted October 10, 2019 Share Posted October 10, 2019 @GabrielM There is definitely something amiss. .afdesign and .afphoto files cannot be opened via iOS, only from the affinity app. No file association? IMG_3147.MP4 IMG_3148.MP4 iuli 1 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 16, 2019 Staff Share Posted October 16, 2019 @DM1, We are already aware of this issue. Thanks Quote Link to comment Share on other sites More sharing options...
AprilWetter Posted October 18, 2019 Share Posted October 18, 2019 @DM1@MEGraphicDesign @Gabe Same here – what a catastrophy, I can’t earn my living, while this is not solved! Quote Link to comment Share on other sites More sharing options...
DM1 Posted October 18, 2019 Share Posted October 18, 2019 5 minutes ago, AprilWetter said: what a catastrophy But you an still open them using the normal open or import from cloud method in the app. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
AprilWetter Posted October 18, 2019 Share Posted October 18, 2019 45 minutes ago, DM1 said: But you an still open them using the normal open or import from cloud method in the app. No, affinity can’t even find them, seems as if connection to files is completely lost. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 18, 2019 Staff Share Posted October 18, 2019 32 minutes ago, AprilWetter said: No, affinity can’t even find them, seems as if connection to files is completely lost. Hi @AprilWetter, Can you attach a screen recording of this in action please? Quote Link to comment Share on other sites More sharing options...
Sara72 Posted October 21, 2019 Share Posted October 21, 2019 To get these blank files to open, i just drag them over to the right side of the ipad, they enlarge and then open in there respective programs. AprilWetter and DM1 2 Quote Link to comment Share on other sites More sharing options...
AprilWetter Posted October 23, 2019 Share Posted October 23, 2019 On 10/21/2019 at 7:18 PM, summersara said: To get these blank files to open, i just drag them over to the right side of the ipad, they enlarge and then open in there respective programs. Thank You, this worked Sara72 1 Quote Link to comment Share on other sites More sharing options...
AdrianAguirre Posted October 29, 2019 Share Posted October 29, 2019 This is addressing the moderator, you said Affinity is aware of the issue, when can we expect a fix? Quote Link to comment Share on other sites More sharing options...
edwardsson Posted October 29, 2019 Share Posted October 29, 2019 6 hours ago, AdrianAguirre said: This is addressing the moderator, you said Affinity is aware of the issue, when can we expect a fix? The same goes for the issue with iCloud folders (Affinity Photo and Affinity Designer) with the same icons, which is the icon of Affinity Photo on both folders. Quote 2020 MacBook Pro 13” M1 | Affinity Designer 2 | Affinity Photo 2 | Affinity Publisher 2 2019 iPad Air 3 10.5” | Affinity Designer for iPad 2 | Affinity Photo for iPad 2 | Affinity Publisher for iPad 2 »A determined man can do more with a rusty screwdriver than a lazy man with a whole toolbox» Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 29, 2019 Staff Share Posted October 29, 2019 7 hours ago, AdrianAguirre said: This is addressing the moderator, you said Affinity is aware of the issue, when can we expect a fix? I'm afraid we don't have an ETA. Sorry Quote Link to comment Share on other sites More sharing options...
Ision Industries Posted May 1, 2021 Share Posted May 1, 2021 Hi @Gabe I know this thread is old but I may be dealing with a relevant issue. Please I need your help as I have already contacted affinity support about my issue and the problem is still ongoing. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 4, 2021 Staff Share Posted May 4, 2021 Hi @Ision Industries I see you're already discussing this issue over email. It is just a small cosmetic issue and it has no app functionality impact. Please continue this over email to avoid any duplication. Quote Link to comment Share on other sites More sharing options...
Ision Industries Posted May 4, 2021 Share Posted May 4, 2021 Hello @Gabe This is more than just a "small cosmetic" issue. The missing artwork thumbnails definitely hinders my workflow, to the point where it makes it difficult to work on anything. The volume of projects I produce in a given day varies so I rely on the thumbnail images to select projects. Why does it seem like I am the only one dealing with this issue? Regarding the email discussion, they haven't provided me with a fix or solution to the problem yet. So I am utilizing all options to find help with this problem until I can actually find a fix. So that leaves me with a few options: - Wait for a new AD app update to come out - Download/install the previous version of AD before 1.9 - Dump the app and move on to another product I would hate to pick the last option as I have really developed a solid workflow with AD. I love it much more compared to AI. I would like to actually fix this "small cosmetic" problem because it was working perfectly fine before I updated to the 1.9 version. I would like to understand why updating the app caused this issue. Quote Link to comment Share on other sites More sharing options...
edwardsson Posted May 4, 2021 Share Posted May 4, 2021 This has been a problem at least for the last one and a half year. It should have been fixed by now. It’s not rocket science or brain surgery. It think it is quite annoying that the icons are not the correct ones. I can live with it, but I expect it to be solved. It has to be ”fixable” somehow. Ision Industries 1 Quote 2020 MacBook Pro 13” M1 | Affinity Designer 2 | Affinity Photo 2 | Affinity Publisher 2 2019 iPad Air 3 10.5” | Affinity Designer for iPad 2 | Affinity Photo for iPad 2 | Affinity Publisher for iPad 2 »A determined man can do more with a rusty screwdriver than a lazy man with a whole toolbox» Link to comment Share on other sites More sharing options...
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