Andrew AJ Posted November 2, 2017 Share Posted November 2, 2017 Hello I bought AffDesigner over the official website when it just started. And now I am wondering how I can update the soft? Cuz how I understood, the updates available only over the AppStore for Mac. But the one that I have doesn't show me that I have an AffDesigner on a bought list. So what you can recommend me in that case? Thank you Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 2, 2017 Staff Share Posted November 2, 2017 Hi Andrew AJ, Welcome to the forums The Mac version of the app has only ever been purchasable through the Mac App Store the update should be available in the updates tab of the Mac App Store. If it isn't showing please try logging out and then back into the Mac App Store to see if that makes it appear. C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
andreacaliendi Posted November 2, 2017 Share Posted November 2, 2017 and for windows? I mean.. should I download again affinity from my account of affinity design website and re install again the version 1.6? i guess will delete my assets.. because in the affinity program it's just say a new version is online, but doesen't say UPDATE. Quote http://www.andreacaliendi.comhttps://www.flickr.com/photos/andreacaliendi/albums/72157677752981886 follow me on https://www.instagram.com/andreacaliendi/ Link to comment Share on other sites More sharing options...
Staff Callum Posted November 2, 2017 Staff Share Posted November 2, 2017 Hi Andreacaliendi, The Windows version of the app should ask you if you would like to download the latest update when you open it. If you have clicked ok to this message restarting the app will make it reappear. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
andreacaliendi Posted November 2, 2017 Share Posted November 2, 2017 Right sorry, one was OK and the other was Download, lol.. sorry, I'm abitued to yes and no, say ok was automatic thank you Quote http://www.andreacaliendi.comhttps://www.flickr.com/photos/andreacaliendi/albums/72157677752981886 follow me on https://www.instagram.com/andreacaliendi/ Link to comment Share on other sites More sharing options...
MiB Posted November 3, 2017 Share Posted November 3, 2017 14 hours ago, Callum said: Hi Andrew AJ, Welcome to the forums The Mac version of the app has only ever been purchasable through the Mac App Store the update should be available in the updates tab of the Mac App Store. If it isn't showing please try logging out and then back into the Mac App Store to see if that makes it appear. C That's not true. I've got the Mac Version by purchasing something from X-Rite. After that I thought I would get a key to download the software via App-Store. Instead I had to download the Software in the Affinity store and activate it with the provided key. - And I have also not found a way to update... Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 3, 2017 Staff Share Posted November 3, 2017 Hi MiB, Welcome to Affinity Forums Your situation is a little different from "regular" users. I've forwarded your issue to the support dept. Someone should get back to you soon. I'm sorry for the inconvenience. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
MiB Posted November 3, 2017 Share Posted November 3, 2017 Thank you very much! A perfect solution would be a conversion to a normal Apple-Store Version. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 3, 2017 Staff Share Posted November 3, 2017 Hi MiB, We are still looking into this. Can you confirm something for me please? Are you actually running the Mac or the Windows version? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
MiB Posted November 3, 2017 Share Posted November 3, 2017 Mac. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 3, 2017 Staff Share Posted November 3, 2017 Hi MiB This is a specific situation that must be handled in a different way. Please give us a couple days to sort it out. We will get back to you next Monday or Thursday. Thank you for your patience and again sorry for the inconvenience this is causing you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Staff MEB Posted November 3, 2017 Staff Share Posted November 3, 2017 Hi MiB This is a specific situation that must be handled in a different way. Please give us a couple days to sort it out. We will get back to you next Monday or Thursday. Thank you for your patience and again sorry for the inconvenience this is causing. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
MiB Posted November 3, 2017 Share Posted November 3, 2017 No problem. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
aadi Posted November 10, 2017 Share Posted November 10, 2017 Any updates? (pun intended) Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 10, 2017 Staff Share Posted November 10, 2017 Hi aadi, Welcome to Affinity Forums Do you have acquired Affinity Photo through the X-Rite promo? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
aadi Posted November 12, 2017 Share Posted November 12, 2017 Hi MEB, I bought both windows and mac product's directly from you with invoice to company. All the Best! Quote Link to comment Share on other sites More sharing options...
Ramma Posted November 12, 2017 Share Posted November 12, 2017 I've the same issue, I bought Affinity Designer for Mac per Email over the App Store and cant update. We are waiting for a solution. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted November 12, 2017 Staff Share Posted November 12, 2017 Ramma, Welcome to the Serif Affinity forums. The other people in this thread did not buy in the Mac App Store (MAS), they bought through the Affinity Store http://affinity.store/ . Updates for the MAS are done through the updates tab of the store. If that doesn't work, then you can uninstall it and redownload it and you will get the latest version from the MAS Ramma 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Ramma Posted November 13, 2017 Share Posted November 13, 2017 Patrick, thanks for your Answer. I've already tried, but i still see Affinity Designer macOS - Version 1.5.5 in the Affinity Store. Quote Link to comment Share on other sites More sharing options...
Alfred Posted November 13, 2017 Share Posted November 13, 2017 On 12/11/2017 at 8:15 AM, aadi said: I bought both windows and mac product's directly from you with invoice to company. You can’t buy the Mac versions directly from Serif. You can only buy them through the Mac App Store. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted November 13, 2017 Share Posted November 13, 2017 2 hours ago, Ramma said: I've already tried, but i still see Affinity Designer macOS - Version 1.5.5 in the Affinity Store. If you purchased the Mac version of Affinity Designer, you need to go to the Mac App Store ("App Store..." on the Apple menu). The Affinity Store (https://affinity.store/) does not sell the Mac version nor can you get updates to it there. If you open the Mac App Store app from the Apple menu & search on "Affinity," you should see something like this: Go to the Updates tab to find it listed there, along with a download button. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
aadi Posted November 13, 2017 Share Posted November 13, 2017 8 hours ago, Alfred said: You can’t buy the Mac versions directly from Serif. You can only buy them through the Mac App Store. Alfred, do you want to make a bet? Quote Link to comment Share on other sites More sharing options...
Alfred Posted November 13, 2017 Share Posted November 13, 2017 1 minute ago, aadi said: Alfred, do you want to make a bet? No thanks! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted November 14, 2017 Share Posted November 14, 2017 3 hours ago, aadi said: Alfred, do you want to make a bet? As I understand it, there are other ways for companies to buy multi-user licenses for the Mac versions, but it is not clear if the licenses for them would qualify for the free-for-now bonus content, or how the app updates for the Mac versions can be obtained. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Strubbel1970 Posted November 14, 2017 Share Posted November 14, 2017 As I understand, the Xrite Promo purchasers are currently not able to update Affinity Photo and we will not get the free content. Deadline Nov 16th. Mmh .... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.