Just purchased Designer 2 (windows) but app not opening documents and crashing

[Wrap up Web]

Hi

If I try to open a document using File/Open nothing happens, the app crashes and I have to kill the process using task manager.

If I right click the app icon in Task Bar I can see the files in the recent list. If I then click one of those files some successfully open others do not.

Either way files are being left half open in Windows Explorer so are then crashing the app

Thanks

 

Edited March 29 by Wrap up Web

[Komatös]

Hi @Wrap up Web and welcome to the forums.

Make sure that the GPU drivers and Windows are up-to-date. If this is the case, hold down the CTRL key while you start Affinity Designer
A selection box for resetting various settings will now appear. 
In addition to the options already selected, check the Disable Hardware Acceleration box.
Click on Clear.

[Sajquim]

i did everything, with open cl and without, update all my drivers and the last one pressing ctrl while opening and checking Disable hardware acceleration, i have a Ryzen 5 5200g, Nvidia rtx 3060 12gb, 32 ram, the Photoshop demo and a lot of programs run perfect on my pc even 3d program with a lot of faces in  a model but with this one i just purchase the software and till now im not able to use it, it always says that the software stop working, just when i tried to open a file or create a new one

[Wrap up Web]

Hi

All my drivers are up to date and I checked the Disable Hardware Acceleration box but there was no option to save the choices, just 'clear' or 'cancel' buttons?

Please find attached info file

Thanks

System Info.nfo

[walt.farrell]

1 hour ago, Wrap up Web said:

but there was no option to save the choices, just 'clear'

Clear is what you want.

[Alfred]

23 minutes ago, walt.farrell said:

Clear is what you want.

‘Clear’ made perfect sense for the original ‘Clear User Data’ dialog, but I don’t think they considered the potential for confusion when they added the ‘Disable Hardware Acceleration’ option.

[Wrap up Web]

Hi

I pressed the 'clear' button but the issue persists. If it is any help when I try to close Designer 2 I get the notice below then have to end the task using task manager.

"Quitting... At least one file is currently being opened. Please wait for files to load before quitting the application" 

Thanks

 

 

[Callum]

Hi Wrap up Web,
Welcome to the forums

Please could you try downloading the latest version of the .NET framework available from the below link? As this has fixed cases of this issue in the past. 
https://dotnet.microsoft.com/en-us/download/dotnet-framework

If this doesn't solve your issue please could you try switching to the MSIEXE version of Designer if you haven't already?

https://forum.affinity.serif.com/index.php?/topic/180014-affinity-v2-windows-installers-are-available-as-unsandboxed-msiexe-as-well-as-sandboxed-msix/

Let me know if you have any issues.

Thanks
C

 

[Wrap up Web]

Hi

When trying to install .NET I got the following so did not install it

"Details

.NET Framework 4.8.1 or a later update is already installed on this computer."

I then uninstalled Designer 2 and reinstalled using the Windows MSIEXE version below

https://store.serif.com/en-gb/update/universal-licence/

However still getting the same issue

Thanks

 

[Wrap up Web]

Hi

Can someone please get back to me on this as I'm unable to use the software

Thanks

[AiDon]

Where are the files located that you are trying to open? E.G. local disk, network disk, cloud etc.

What type are the files? Can you post an example file here so it can be tested?

[Wrap up Web]

Hi

[Alfred]

That doesn’t look quite right!

[Wrap up Web]

Is that the correct location?

[walt.farrell]

1 hour ago, Alfred said:

That doesn’t look quite right!

This sizes are correct for the App Execution Alias that is being displayed. But perhaps the OP should be looking at something else

[Wrap up Web]

Hi

Can a member of Affinity Support remote in to my machine and take a look maybe?

Thanks

[Wrap up Web]

[Return]

Did you uninstall the msix versions as suggested and installed the msi/exe versions found here in my screenshot?
if so, the link to the programs in your screenshot is the wrong link, probably a leftover from the msix installation.
It should be found in C:\Program Files unless installed elsewhere.

[Wrap up Web]

Hi

Located in the right place now but still crashing when trying to open a file😬?

[Return]

Where are the files located?
Don't use cloud services like onedrive or external drives/sticks or the like.
Copy the file to a normal, non cloud controlled, folder and try to open again.
Try the ctrl+ holding and clicking the exe again and select the items to clear again and afterwards restart the PC to flush all leftovers and temp files.

[Wrap up Web]

Hi

I do use G Drive

 

 

I moved a file to the C:/Downloads folder and tried opening that but it still crashed?

 

 

[APoster]

When you go into preferences -> performance, what renderer is Designer using? I had a seemingly identical problem in publisher and the way I resolved it was setting the renderer to explicitly use the nvidia card in my machine, rather than the Intel Xe graphics or the 'default' setting.

[Wrap up Web]

Not a lot of choice I'm afraid, thanks anyway for the suggestion

 

[walt.farrell]

Thanks, but is the Hardware Acceleration on or off? We can't see from that screenshot

[Wrap up Web]

Hi

It is off