Wrap up Web Posted March 29, 2024 Posted March 29, 2024 (edited) Hi If I try to open a document using File/Open nothing happens, the app crashes and I have to kill the process using task manager. If I right click the app icon in Task Bar I can see the files in the recent list. If I then click one of those files some successfully open others do not. Either way files are being left half open in Windows Explorer so are then crashing the app Thanks Edited March 29, 2024 by Wrap up Web Quote
Komatös Posted March 30, 2024 Posted March 30, 2024 Hi @Wrap up Web and welcome to the forums. Make sure that the GPU drivers and Windows are up-to-date. If this is the case, hold down the CTRL key while you start Affinity Designer A selection box for resetting various settings will now appear. In addition to the options already selected, check the Disable Hardware Acceleration box. Click on Clear. Alfred and Wrap up Web 2 Quote MAC mini M4 | MacOS Sequoia 15.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2605) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
Sajquim Posted April 2, 2024 Posted April 2, 2024 i did everything, with open cl and without, update all my drivers and the last one pressing ctrl while opening and checking Disable hardware acceleration, i have a Ryzen 5 5200g, Nvidia rtx 3060 12gb, 32 ram, the Photoshop demo and a lot of programs run perfect on my pc even 3d program with a lot of faces in a model but with this one i just purchase the software and till now im not able to use it, it always says that the software stop working, just when i tried to open a file or create a new one Quote
Wrap up Web Posted April 2, 2024 Author Posted April 2, 2024 Hi All my drivers are up to date and I checked the Disable Hardware Acceleration box but there was no option to save the choices, just 'clear' or 'cancel' buttons? Please find attached info file Thanks System Info.nfo Quote
walt.farrell Posted April 2, 2024 Posted April 2, 2024 1 hour ago, Wrap up Web said: but there was no option to save the choices, just 'clear' Clear is what you want. Wrap up Web 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Alfred Posted April 2, 2024 Posted April 2, 2024 23 minutes ago, walt.farrell said: Clear is what you want. ‘Clear’ made perfect sense for the original ‘Clear User Data’ dialog, but I don’t think they considered the potential for confusion when they added the ‘Disable Hardware Acceleration’ option. Wrap up Web 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Wrap up Web Posted April 2, 2024 Author Posted April 2, 2024 Hi I pressed the 'clear' button but the issue persists. If it is any help when I try to close Designer 2 I get the notice below then have to end the task using task manager. "Quitting... At least one file is currently being opened. Please wait for files to load before quitting the application" Thanks Quote
Staff Callum Posted April 2, 2024 Staff Posted April 2, 2024 Hi Wrap up Web, Welcome to the forums Please could you try downloading the latest version of the .NET framework available from the below link? As this has fixed cases of this issue in the past. https://dotnet.microsoft.com/en-us/download/dotnet-framework If this doesn't solve your issue please could you try switching to the MSIEXE version of Designer if you haven't already? https://forum.affinity.serif.com/index.php?/topic/180014-affinity-v2-windows-installers-are-available-as-unsandboxed-msiexe-as-well-as-sandboxed-msix/ Let me know if you have any issues. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Wrap up Web Posted April 2, 2024 Author Posted April 2, 2024 Hi When trying to install .NET I got the following so did not install it "Details .NET Framework 4.8.1 or a later update is already installed on this computer." I then uninstalled Designer 2 and reinstalled using the Windows MSIEXE version below https://store.serif.com/en-gb/update/universal-licence/ However still getting the same issue Thanks Quote
Wrap up Web Posted April 8, 2024 Author Posted April 8, 2024 Hi Can someone please get back to me on this as I'm unable to use the software Thanks Quote
AiDon Posted April 8, 2024 Posted April 8, 2024 Where are the files located that you are trying to open? E.G. local disk, network disk, cloud etc. What type are the files? Can you post an example file here so it can be tested? Quote Both PC’s Win 11 x64 System PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM - GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB PC2 ASUS ProArt PZ13 - Snapdragon X Plus X1P42100 (8 CPUs), 16GB RAM - Neural Processor - Qualcomm® Hexagon™ NPU up to 45TOPS - GPU 1: Qualcomm Adreno Graphics,
Alfred Posted April 9, 2024 Posted April 9, 2024 That doesn’t look quite right! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
walt.farrell Posted April 9, 2024 Posted April 9, 2024 1 hour ago, Alfred said: That doesn’t look quite right! This sizes are correct for the App Execution Alias that is being displayed. But perhaps the OP should be looking at something else Alfred 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Wrap up Web Posted April 10, 2024 Author Posted April 10, 2024 Hi Can a member of Affinity Support remote in to my machine and take a look maybe? Thanks Quote
Circulus Posted April 10, 2024 Posted April 10, 2024 Did you uninstall the msix versions as suggested and installed the msi/exe versions found here in my screenshot? if so, the link to the programs in your screenshot is the wrong link, probably a leftover from the msix installation. It should be found in C:\Program Files unless installed elsewhere. Quote I think Serif wants us to be only creative in finding workarounds to use their tools. I have an affinity with Jumping through Hoops and over Humps. Dealing with Speedbumps and finding Work-A-Roundabouts. I'm getting dizzy from all that spinning and jumping.
Wrap up Web Posted April 10, 2024 Author Posted April 10, 2024 Hi Located in the right place now but still crashing when trying to open a file😬? Quote
Circulus Posted April 10, 2024 Posted April 10, 2024 Where are the files located? Don't use cloud services like onedrive or external drives/sticks or the like. Copy the file to a normal, non cloud controlled, folder and try to open again. Try the ctrl+ holding and clicking the exe again and select the items to clear again and afterwards restart the PC to flush all leftovers and temp files. Quote I think Serif wants us to be only creative in finding workarounds to use their tools. I have an affinity with Jumping through Hoops and over Humps. Dealing with Speedbumps and finding Work-A-Roundabouts. I'm getting dizzy from all that spinning and jumping.
Wrap up Web Posted April 10, 2024 Author Posted April 10, 2024 Hi I do use G Drive I moved a file to the C:/Downloads folder and tried opening that but it still crashed? Quote
APoster Posted April 11, 2024 Posted April 11, 2024 When you go into preferences -> performance, what renderer is Designer using? I had a seemingly identical problem in publisher and the way I resolved it was setting the renderer to explicitly use the nvidia card in my machine, rather than the Intel Xe graphics or the 'default' setting. Quote
Wrap up Web Posted April 11, 2024 Author Posted April 11, 2024 Not a lot of choice I'm afraid, thanks anyway for the suggestion Quote
walt.farrell Posted April 11, 2024 Posted April 11, 2024 Thanks, but is the Hardware Acceleration on or off? We can't see from that screenshot Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.