APoster

This was exactly my problem:

Thanks so much for all of your responses here. Really appreciate the Affinity team!

When you go into preferences -> performance, what renderer is Designer using? I had a seemingly identical problem in publisher and the way I resolved it was setting the renderer to explicitly use the nvidia card in my machine, rather than the Intel Xe graphics or the 'default' setting.

Whew, okay. 1. No crash reports have been created! The folder is empty. 2. Publisher has been hanging with hardware acceleration turned off. 3. I installed 2.4.0 and the error continued to occur (hardware acceleration still off) 4. I went back into preferences -> performance in 2.4.0 and set the renderer to specify the 3050 Ti and reenabled hardware acceleration. Restarted, and Publisher worked as normal; no hanging! 5. I went back into preferences -> performance and set the renderer to Default, restarted, and Publisher resumed hanging when I try to open/create a document. 6. I disabled hardware acceleration and left the renderer set to Default. Restarted - problem continues to occur. Hanging when I try to open/create a document. 7. I swapped the renderer to the 3050 Ti and left hardware acceleration off. I am able to open and create new documents. 8. Updated to 2.4.2. Hardware acceleration still off. Am able to load / create documents. 9. Enabled hardware acceleration and restarted with the 3050 Ti selected as renderer. Am still able to create / open new documents. 10. At the end of this process, I checked the Crash Reports directory - there were two new files, which I've uploaded 163124ad-4e6c-4f5d-8c8f-ceb71a926953.dmp fc773d23-235d-4335-aeea-a737d83bb1f9.dmp

I've also now tried the NVidia Studio Drivers (551.86) and the Publisher beta 2.4.2.2371 - same issues. Is there a link to the old 2.4.0 installer that I can try?

Good morning! I've updated my Intel Xe driver from 31.0.1010.4502 to 31.0.101.5382 and GeForce driver is already current at 552.12 WHQL. I'm not able create new documents. I can now open an existing document and it loads fine, but after the document's been opened, Publisher hangs again. Old: New

Sure thing! My path is Edit -> Settings -> Performance, there wasn't a 'preferences' tab.

What Application are you using? [Designer/Photo/Publisher] Using affinity publisher Are you using the latest release version? Version 2.4.1 - original install as well as deleted and freshly downloaded from the serif website Can you reproduce it? Yes, reproducable. Does it happen for a new document? If not can you upload a document that shows the problem? Yes; open Affinity. Try to create any new document or load any existing document If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)? Windows 11 23H2 (build 22635.3430) Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) Hardware acceleration originally on; turned off and same result occur What happened for you (and what you expected to happen) What happens: Open affinity publisher Close new document window File -> Open recent -> filename.afpub. Anticipated behaviour: document opens, ready for editing Actual behaviour: Publisher hangs, must be force-quit. Windows error "program has stopped responding." Open affinity publisher Select any document from new document template window press 'create' Anticipated behaviour: new document created, ready for editing. Actual behaviour: Publisher hangs, must be force-quit. Windows error "program has stopped responding." Provide a recipe for creating the problem (step-by-step what you did).